Title: Product problem
Last modified: May 26, 2021

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# Product problem

 *  Resolved [redifain](https://wordpress.org/support/users/redifain/)
 * (@redifain)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/product-problem-2/)
 * Hello, there was a problem with the gallery, its pictures became vertical and
   the slider disappeared
    [https://ibb.co/58tg2Qq](https://ibb.co/58tg2Qq)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-problem-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/product-problem-2/#post-14487055)
 * Hi there 👋
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin.
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * **Before you start**
 * First, please make sure you have a good backup in place of your full site and
   database. Most hosting companies have this included in the subscription, but 
   you could also consider using a service like Jetpack. If something goes wrong,
   it’s nice to know that you can restore your site.
 * Second, I would suggest installing a plugin called Health Check & Troubleshooting.
   This is a plugin developed by the WordPress community and it allows you to disable
   plugins without affecting your current site visitors.
 * Cheers.
 *  [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [4 years, 11 months ago](https://wordpress.org/support/topic/product-problem-2/#post-14510049)
 * Hi there,
 * Since we haven’t heard back from you, and this thread has been inactive for a
   bit, I’m going to mark it as `Resolved` now for the overall health of the forums.
   Please feel free to open a new one if you have any further questions.
 * Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product problem’ is closed to new replies.

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## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [product](https://wordpress.org/support/topic-tag/product/)

 * 2 replies
 * 3 participants
 * Last reply from: [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/product-problem-2/#post-14510049)
 * Status: resolved