Product price displayed is incorrect

Resolved fabceramic
(@fabceramic)

2 years, 11 months ago

Hello WooCommerce team,

After publishing the products the price of products displayed on website is not same as mentioned in the product edit page. Example if the price is $10.00, the displayed price on website is 10.01 or 9.99. The issue is not for all the products but for few of the products. Please help me solve this problem.

Thanks

Ajay

Viewing 6 replies - 1 through 6 (of 6 total)

(@bisratlearn)

After publishing the products the price of products displayed on website is not same as mentioned in the product edit page. Example if the price is $10.00, the displayed price on website is 10.01 or 9.99. The issue is not for all the products but for few of the products. Please help me solve this problem.

From what I understand, you’re experiencing an issue where the price of certain products displayed on your website does not match the price you have set on the product edit page.

To better understand and diagnose the issue, could you please provide the following information?

A screenshot of your Tax options settings. You can find this by navigating to WooCommerce > Settings > Tax.
A screenshot of the Product Data section for one of the products that is experiencing this issue. This can be found on the product edit page.

You can share screenshots with us using https://snipboard.io – just follow the instructions on the page and then paste the URL in your reply.

It would also be really helpful if you could send me a copy of your site’s System Status. This will let me see how your site is set up and might help us find the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve got that, you can paste them right here in your reply, or use https://pastebin.com/ to paste it there and share it with us.

This information will help us figure out if there’s a setting somewhere that’s causing these price differences.

Thanks so much for your patience and for working with me on this. I’m looking forward to hearing back from you.

Thread Starter

fabceramic

(@fabceramic)

2 years, 11 months ago

Hi Tamrat,

Thank you for the responding. The price issue is not faced at checkout. Sometimes the issue disappears. My assumption is that, it is related to the rounding function in tax option.

Tax option – Upload and share screenshots and images – print screen online | Snipboard.io

Category page – Upload and share screenshots and images – print screen online | Snipboard.io

Product page- Upload and share screenshots and images – print screen online | Snipboard.io

Back end product page- Upload and share screenshots and images – print screen online | Snipboard.io

Thanks

Ajay

Thread Starter

fabceramic

(@fabceramic)

2 years, 11 months ago

WordPress Environment

WordPress address (URL): https://fabceramic.com
Site address (URL): https://fabceramic.com
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anastas10s

(@anastas10s)

2 years, 11 months ago

Hi @fabceramic 👋

The price issue is not faced at checkout. Sometimes the issue disappears. My assumption is that, it is related to the rounding function in tax option.

Since Rounding tax at subtotal level, instead of per line, is enabled, the rounding is done at the Subtotal level. Check your tax jurisdiction to know if this is done. Documentation linked here.

In the screenshot you are sharing (linked here), I noticed the additional tax class GST 18%. Can you also share a screenshot of how it is set up, please? For context, documentation linked here.

Additionally, could you send me screenshot(s) of how the product showcased here is set up? I tried visiting the site at https://fabceramic.com, to no avail: