Support » Plugin: WooCommerce » Product Pages are Displaying Full Width

  • Resolved usat009

    (@usat009)


    For some reason my products randomly started appearing as full width on the single product pages. Instead of IMAGE LEFT and SHORT DESCRIPTION RIGHT it’s showing image on top of short description and it looks really bad. I don’t know when this started happening, but i first observed it today.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter usat009

    (@usat009)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://usatcorp.com
    Site address (URL): https://usatcorp.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.10
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.29-32-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.2
    WC Database Prefix: wp_
    Total Database Size: 158.59MB
    Database Data Size: 130.94MB
    Database Index Size: 27.65MB
    wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_db7_forms: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
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    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_mo2f_network_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo2f_network_transactions: Data: 13.52MB + Index: 0.00MB + Engine InnoDB
    wp_mo2f_network_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo2f_user_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo2f_user_login_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_sbb_fingerprint: Data: 2.52MB + Index: 2.52MB + Engine InnoDB
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    wp_sbb_visitorslog: Data: 22.55MB + Index: 0.00MB + Engine InnoDB
    wp_taxjar_record_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_terms: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    wp_term_taxonomy: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wonderplugin_carousel: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
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    wp_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_scan_report_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 3.52MB + Index: 1.56MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_prominent_words: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2178
    cs_global_block: 137
    cs_header: 3
    cs_template: 160
    faqs: 249
    nav_menu_item: 147
    oembed_cache: 17
    page: 99
    post: 788
    product: 243
    product_variation: 533
    shop_coupon: 3
    shop_order: 19
    shop_order_refund: 9
    wp3cxc2c_c2c_form: 1
    wpcf7_contact_form: 22
    x-portfolio: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (36) ###
    
    3CX Live Chat and Talk: by 3CX – 1.7.1
    Akismet Anti-Spam: by Automattic – 4.1.6
    WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.36
    Bulk remove posts from category: by MasterNs – 3.1.1 – Installed version not tested with active version of WooCommerce 4.5.2
    Contact Form 7 Conditional Fields: by Jules Colle – 1.9.14
    WooCommerce Custom Related Products Pro: by WPCodelibrary – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Connects - Contact Form 7 Addon: by Brainstorm Force – 1.1.2
    Contact Form 7 Captcha Pro: by 247wd – 0.0.1
    Contact Form 7 - Dynamic Text Extension: by Chris Mavricos
    SevenSpark – 2.0.3
    
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Contact Form CFDB7: by Arshid – 1.2.5.3
    Convert Plus: by Brainstorm Force – 3.5.12
    Custom Post Type UI: by WebDevStudios – 1.8.1
    Disable Comments: by WPDeveloper – 1.11.0
    Hide Page And Post Title: by Arjun Thakur – 1.5.5
    Jetpack by WordPress.com: by Automattic – 9.0.1
    Material Design for Contact Form 7 (Premium): by Addons for Contact Form 7 – 2.6.2
    miniOrange 2 Factor Authentication: by miniOrange – 5.4.21
    Novamodule : WooCommerce - NetSuite Integration: by Novamodule – 2.2.7 – Installed version not tested with active version of WooCommerce 4.5.2
    Search By SKU - for Woocommerce: by Unroll Digital – 0.7.1 – Installed version not tested with active version of WooCommerce 4.5.2
    TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.2.3
    Content Dock: by Themeco – 2.0.6
    Custom 404: by Themeco – 2.0.5
    Google Analytics: by Themeco – 3.0.2
    Wonder Carousel Pro: by Magic Hills Pty Ltd – 17.5C
    WooCommerce Anti Fraud: by WooCommerce – 2.9.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Lead Time: by Barn2 Plugins – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
    Merchant e-Solutions WooCommerce Payment Gateway - CC: by WooThemes – 0.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
    Multi-Carrier Shipping Plugin for WooCommerce: by PluginHive – 1.8.2
    WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.25
    WooCommerce: by Automattic – 4.5.2
    Yoast SEO Premium: by Team Yoast – 15.0
    WP File Manager: by mndpsingh287 – 6.9
    WP Rocket: by WP Media – 3.7.2
    
    ### Inactive Plugins (1) ###
    
    Export All URLs: by Atlas Gondal – 4.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (4) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
    WP Engine Security Auditor: by wpengine – 1.0.9
    WP Engine System: by WP Engine – 4.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #16413 - /shop/
    Cart: #16414 - /cart/
    Checkout: #16415 - /checkout/
    My account: #16416 - /my-account/
    Terms and conditions: #211 - /company-policies/terms-conditions/
    
    ### Theme ###
    
    Name: Pro – Child Theme
    Version: 1.0.0
    Author URL: http://theme.co/
    Child Theme: ✔
    Parent Theme Name: Pro
    Parent Theme Version: 3.2.3
    Parent Theme Author URL: http://theme.co/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: pro/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
    pro-child/woocommerce/emails/admin-new-order.php
    pro-child/woocommerce/emails/customer-processing-order.php
    pro/woocommerce/loop/loop-end.php
    pro/woocommerce/loop/loop-start.php
    pro/woocommerce/loop/pagination.php
    pro/woocommerce/notices/error.php
    pro/woocommerce/notices/notice.php
    pro/woocommerce/notices/success.php
    pro/woocommerce/single-product/related.php
    pro/woocommerce/single-product/tabs/tabs.php
    pro/woocommerce/single-product/up-sells.php
    pro/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 2,189
    Oldest: 2020-09-06 18:54:56 +0000
    Newest: 2020-10-07 18:26:25 +0000
    
    Pending: 1
    Oldest: 2020-10-07 18:46:25 +0000
    Newest: 2020-10-07 18:46:25 +0000
    
    
    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter usat009

    (@usat009)

    Yeah, that’s not helpful. That could take hours. I’ve used the same theme on every woocommerce store I’ve ever built.

    Plugin Support fevered – a11n

    (@fevered)

    One quick way to test this would be the Health Check plugin: https://wordpress.org/plugins/health-check/

    If you’re still seeing the issue after testing that, I can take a further look – let me know!

    Thread Starter usat009

    (@usat009)

    Themeco support was able to decude it’s a caching issue with WP-Rocket.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @usat009,

    That’s fantastic to hear you got this figured out and I’ll mark this topic as resolved.

    For reference, if you ever experience weird behaviour on a site again I’d also suggest using the Health Check and Troubleshooting plugin @fevered recommended to carry out an initial conflict test. That can usually help diagnose things quick quickly in an unobtrusive way if it’s a theme or plugin conflict.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Product Pages are Displaying Full Width’ is closed to new replies.