Support » Plugin: WooCommerce » Product page shows blank page

  • Resolved Ivan

    (@denydz)


    Product page shows blank page (with right sidebar loading).

    Disabled all other plugins, activated the default twenty-one theme, still same problem.

    Thank you !

    • This topic was modified 1 year, 5 months ago by Ivan.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Siobhan

    (@siobhyb)

    Hi there,

    I see the following JavaScript errors in my browser’s console when inspectitng your site’s product page:

    DevTools failed to load SourceMap: Could not load content for https://vladalexandrescu.com/wp-content/plugins/learndash-course-grid/assets/css/custom.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for https://vladalexandrescu.com/wp-content/themes/Divi/js/custom.unified.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for https://vladalexandrescu.com/wp-content/themes/Divi/includes/builder/scripts/cpt-modules-wrapper.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    The above errors indicate that something is preventing your site from loading the required code for that page.

    I haven’t been able to replicate what you’re seeing with Twenty Twenty-One and only WooCommerce active, so conflict testing would be my first suggestion. Issues like the one you’re seeing are usually caused by code from a plugin or theme causing a conflict.

    If you’ve already performed a full conflict test, my next suggestion would be to contact your site’s host to see if there are any settings or optimizations in place on their side that may impact how JavaScript files load on your site.

    If your host isn’t aware of any issues that could cause this, I’d also suggest asking them to help you set up a brand new staging site, with only WooCommerce and a default theme active. You could then see if the issue can be replicated on the staging site.

    Let us know how you get on with that.

    Thread Starter Ivan

    (@denydz)

    The errors you mentioned earlier wouldn’t show up all the times.
    I’ve activated wp debug, and found those errors:

    Warning: include(/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/rating.php): failed to open stream: No such file or directory in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345
    
    Warning: include(): Failed opening '/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/rating.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345
    
    Warning: include(/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/price.php): failed to open stream: No such file or directory in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345
    
    Warning: include(): Failed opening '/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/price.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345
    
    Warning: include(/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/sale-flash.php): failed to open stream: No such file or directory in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345
    
    Warning: include(): Failed opening '/home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/templates/loop/sale-flash.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/mensisro/public_html/vladalexandrescu.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 345

    Reinstalled woo and now it works 😉

    • This reply was modified 1 year, 5 months ago by Ivan.
    Plugin Support Siobhan

    (@siobhyb)

    I’m glad to hear that reinstalling WooCommerce resolved things!

    If you have any further questions, feel welcome to create a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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