Support » Plugin: WooCommerce » Product page problem

  • Resolved noobygamer

    (@noobygamer)


    Hello,

    I just saw the issue today after updating Woocommerce and WordPress to their latest versions.

    When I go to a backend product page, I cannot go to any tab (General, Inventory, Shipping, etc.) and neither can I modify the presentation of the backend page by dragging and dropping the different blocks.

    Do you know if this is from one of the MAJs or if it is from a conflict?

    Thanks for your help

    Website: gt3dmakers.com

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Austin M

    (@apmwebdev)

    Hi @noobygamer.

    When I go to a backend product page, I cannot go to any tab (General, Inventory, Shipping, etc.) and neither can I modify the presentation of the backend page by dragging and dropping the different blocks.

    Do you know if this is from one of the MAJs or if it is from a conflict?

    It is probably from a code conflict, and I will give our code conflict rundown below, but there are a couple of things you can try before full conflict testing:

    1. Do you see any JavaScript errors on the product edit page? You can read about how to check for JavaScript errors using your browser of choice here. If you do find an error, looking at where that error is coming from might point out where the conflict is. EDIT: Could you also post the error here? This can be text or a screenshot. If you don’t already have a screenshot service installed, here are a few options:

    * https://snipboard.io
    * http://skitch.com/
    * http://getcloudapp.com/
    * http://awesomescreenshot.com/
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    2. If you don’t see any JavaScript errors, do you see any fatal errors in your fatal error logs? Those would be in WooCommerce > Status > Logs in your dashboard. Once on the logs page, open the dropdown and find any fatal error logs with a date that is after the issue started happening. There could be no error logs, or errors that are unrelated to the problem, but you might be able to discover the source of the conflict this way as well. If you do find some from after the issue started happening, please paste them into pastebin.com and send us the link.

    3. If the two above steps don’t provide anything useful, then move onto full conflict testing. You can use the Health Check and Troubleshooting plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site.

    These are the steps you should take:

    1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as WP Database Backup that offer this functionality if backing up your database through your host is not an option.
    2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
    3. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode:
    4. Make sure your theme is set to Twenty Twenty.
    5. Make sure all plugins are deactivated, and then activate WooCommerce.
    6. Repeat the action that is causing the problem.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.

    • This reply was modified 5 months, 2 weeks ago by Austin M. Reason: Added instructions
    Plugin Support Austin M

    (@apmwebdev)

    @noobygamer I’m now seeing some other customers reporting a similar problem. This thread, for example, looks like the same issue. My advice for how to troubleshoot it hasn’t changed, but feel free to check out the other thread as well.

    Sorry, but why updating so quickly ?
    It’s never safe…

    Hello @apmwebdev ,

    Thank-you for your prompt response. I proceeded to the troubleshooting mode with the Health Check plugin and it appears that the Colissimo plugin is involved! Once deactivated everything becomes functional again.

    I opened a ticket with their support to give them the information.

    I should have guessed, given the number of times their site is inaccessible for “maintenance” … xD

    Best regards,

    Florian

    Plugin Support Austin M

    (@apmwebdev)

    I’m glad you were able to get it figured out, @noobygamer, and thanks for sharing your findings! We’ll look for that plugin if other people report similar issues. Cheers!

    Same here, I disabled Colissimo, and I’m able to create product.

    Same problem here, the plugin Colissimo needed the plugin “Enable jQuery Migrate Helper” to work… hope it could help.

Viewing 7 replies - 1 through 7 (of 7 total)
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