Support » Plugin: WooCommerce » Product page in woo commerce admin not fully visible

  • Resolved copycatzapparels

    (@copycatzapparels)


    Hi All,

    I am adding a new product and the left side of the product page is hidden due to fixed woo commerce menu, there is no option to collapse the menu I am not able to see the product page completely so that I can edit, tried using both IE, Safari and Chrome.none works

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Daniel N. (woo-hc)

    (@danndumia)

    Hey @copycatzapparels

    To get a clear picture of the issue, could you please share an uncropped screenshot of the unworking buttons? You can use the snipboard.io tool to share it.

    Thanks

    Thread Starter copycatzapparels

    (@copycatzapparels)

    Hi Daniel,

    https://snipboard.io/HX5SGi.jpg

    Please see link, if you notice i am in edit mode of a product, now

    1. the woocommerce menu on the left is not collapsible also the product page is loaded behind the menu so half of the product page content is not visible.
    2. there is not scroll option as well in product page so i am not able to edit anything
    3. i tried all browsers all have the same issue.

    Plugin Support Paulo P – woo-hc

    (@paulostp)

    Hello,

    Thanks for sharing the screenshot!

    That does not look like WooCommerce’s default product creation page. I was expecting to see something like this:


    Link to image: https://snipboard.io/BtkH42.jpg

    So we can have a better understanding of your setup, can you please share your System status report? You can find it in WooCommerce > Status > Get system report > Copy for support and then paste it here.

    • This reply was modified 2 months, 1 week ago by Paulo P - woo-hc. Reason: typo
    Thread Starter copycatzapparels

    (@copycatzapparels)

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.copycatz.in
    Site address (URL): http://www.copycatz.in
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.51 (Debian)
    PHP Version: 7.4.27
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wp_drq0qwnbzx_
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    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2100
    aw_workflow: 4
    custom_css: 1
    customize_changeset: 27
    elementor_library: 10
    global_product_addon: 4
    jp_img_sitemap: 4
    jp_img_sitemap_index: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    mailpoet_page: 1
    mc4wp-form: 1
    nav_menu_item: 59
    page: 22
    post: 5
    product: 742
    product_variation: 6411
    revision: 95
    shop_coupon: 3
    shop_order: 473
    shop_order_refund: 3
    size-chart: 14
    wp_block: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (31) ###
    
    AutomateWoo: by WooCommerce – 5.5.13
    Breeze: by Cloudways – 2.0.5
    Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.0.13
    CommerceGurus Commercekit: by CommerceGurus – 2.0.2
    Elementor Beta (Developer Edition): by Elementor.com – 1.1.1
    Elementor: by Elementor.com – 3.7.0-dev9
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.3
    Google Listings and Ads: by WooCommerce – 1.13.3
    Header Footer Code Manager: by 99robots – 1.1.22
    IP Location Block: by Darko Gjorgjijoski – 1.1.2
    Jetpack Boost: by Automattic – 1.4.2
    Jetpack: by Automattic – 10.9.1
    Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.16
    Kirki Customizer Framework: by David Vongries – 4.0.24
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    Paytm WooCommerce Payment Gateway: by Paytm – 2.6.5
    Product Size Charts Plugin for WooCommerce: by theDotstore – 2.2.3
    Razorpay for WooCommerce: by Team Razorpay – 3.8.0
    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.31
    WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.3.3
    WooCommerce Customer/Order/Coupon CSV Import Suite: by SkyVerge – 3.10.2
    WooCommerce Points and Rewards: by WooCommerce – 1.7.8
    WooCommerce Pre-Orders: by WooCommerce – 1.7.1
    WooCommerce Product Add-ons: by WooCommerce – 4.9.0 (update to version 5.0.0 is available)
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.48
    WooCommerce Social Login: by SkyVerge – 2.11.1
    WooCommerce Twilio SMS Notifications: by SkyVerge – 1.16.2
    WooCommerce: by Automattic – 6.5.1
    WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.3.0
    Yoast SEO: by Team Yoast – 19.0
    WP Rollback: by GiveWP.com – 1.7.1
    
    ### Inactive Plugins (1) ###
    
    Creative Mail by Constant Contact: by Constant Contact – 1.5.3
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    db-error.php: db-error.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #30 - /shop/
    Basket: #32 - /my-cart/
    Checkout: #33 - /checkout/
    My account: #31 - /my-account/
    Terms and conditions: ❌ Page visibility should be public
    
    ### Theme ###
    
    Name: Shoptimizer
    Version: 2.5.4
    Author URL: https://www.commercegurus.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Customer/Order/Coupon Export ###
    
    Automated exports: 0
    Custom formats: 0
    Next export: Not scheduled
    
    ### Social Login ###
    
    Facebook: ✔ Available
    Twitter: Disabled
    Google: ✔ Available
    Amazon: Disabled
    Linkedin: Disabled
    Paypal: Disabled
    Disqus: Disabled
    Yahoo: Disabled
    Vkontakte: Disabled
    
    ### Action Scheduler ###
    
    Complete: 16,889
    Oldest: 2022-05-02 13:04:25 +0530
    Newest: 2022-06-02 13:01:40 +0530
    
    Failed: 187
    Oldest: 2022-04-06 05:20:19 +0530
    Newest: 2022-05-20 10:15:39 +0530
    
    Pending: 8
    Oldest: 2022-06-02 13:16:40 +0530
    Newest: 2022-06-04 10:41:39 +0530
    
    ### Status report information ###
    
    Generated at: 2022-06-02 13:01:51 +05:30
    
    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Please be sure to go to your WP Dashboard page

    Link to image: https://snipboard.io/bFLjw7.jpg

    Then go to the products > all products tab and locate the product.

    You can check this article for more information
    How to Navigate WordPress Admin Dashboard

    I hope this points you in the right direction.

    Thread Starter copycatzapparels

    (@copycatzapparels)

    Hi Igor,

    i am using godaddy managed wordpress and do not get this view option see image. i do remember however that there some woocommerce beta update post which this issue i am facing

    https://snipboard.io/irDN0d.jpg

    https://snipboard.io/uwxNAZ.jpg

    Plugin Support MayKato woo-hc

    (@maykato)

    Hello,

    It looks like you are currently using the new navigation feature. To disable this, please navigate to WooCommerce > Settings > Advanced > Features, and uncheck Navigation:

    Link to image: https://snipboard.io/kMgPDY.jpg

    If your admin dashboard menu still covers up the page content, the issue is likely caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter copycatzapparels

    (@copycatzapparels)

    This worked, Thanks @maykato for your help! also thanks @paulostp @danndumia @ihereira for your inputs as well.

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