Support » Plugin: WooCommerce » Product Name Missing in Admin List

  • Resolved OutBoxed

    (@outboxed)


    Hi there. First of all, thank you for an amazing plugin. Your work enables so many companies to trade/display products online that would otherwise find it much more difficult and costly to do!

    I’ve tried fixing this myself, so bugging you for this is my last resort. Googling solutions, disabling all plugins etc but the problem persists. My product names are missing from the Woocommerce product list on the Admin side. It seems the column titles don’t align with the products either.

    Any ideas what else I can do? CLICK HERE FOR SCREENSHOT

    
    ### WordPress Environment ###
    
    Home URL: https://newdev.enjoconsultants.co.za
    Site URL: https://newdev.enjoconsultants.co.za
    WC Version: 3.5.7
    Log Directory Writable: ✔
    WP Version: 5.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_ZA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.16-1+0~20190307202206.17+jessie~1.gbpa7be82
    PHP Post Max Size: 64 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 3500
    cURL Version: 7.38.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.38-MariaDB-1~jessie
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.7
    WC Database Prefix: wp_
    Total Database Size: 7.65MB
    Database Data Size: 6.27MB
    Database Index Size: 1.38MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.08MB
    wp_db7_forms: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 1.02MB + Index: 0.05MB
    wp_postmeta: Data: 0.25MB + Index: 0.19MB
    wp_posts: Data: 4.36MB + Index: 0.13MB
    wp_redirection_404: Data: 0.02MB + Index: 0.06MB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB
    wp_redirection_logs: Data: 0.02MB + Index: 0.08MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 32
    custom_css: 2
    customize_changeset: 4
    et_pb_layout: 10
    jetpack_migration: 2
    nav_menu_item: 55
    page: 10
    post: 6
    product: 28
    project: 1
    revision: 414
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Divi Mobile Menu: by Divi Juice – 1.0.0
    Ajax Search Lite: by Ernest Marcinko – 4.7.25
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Contact Form CFDB7: by Arshid – 1.2.4.6
    Custom Menu Wizard: by Roger Barrett – 3.3.1
    Display PHP Version: by David Gwyer – 1.4
    Divi Booster: by Dan Mossop – 2.8.3
    Duplicate Post: by Enrico Battocchi – 3.2.2
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7
    Menu Icons: by ThemeIsle – 0.11.4
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.1.5
    
    Recent Posts Widget Extended: by Satrya – 0.9.9.7
    Redirection: by John Godley – 4.1.1
    Preloader: by Alobaidi – 1.0.9
    WooCommerce Builder For Divi: by Abdou Aboelgit | DiviKingdom.Com – 2.1.11
    WC List View For Divi: by AbdElfatah AboElgit – 0.1 – Not tested with the active version of WooCommerce
    Widget Shortcode: by Hassan Derakhshandeh – 0.3.4
    WooCommerce: by Automattic – 3.5.7
    WP Mail SMTP: by WPForms – 1.4.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: ❌ Page ID is set
    but the page does not exist
    
    Basket: ❌ Page does not contain the shortcode.
    Checkout: ❌ Page does not contain the shortcode.
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 3.21.3
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    • This topic was modified 2 years, 4 months ago by OutBoxed. Reason: Pasted systems report

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    It sounds like you may have conflict, that’s typically what ends up being the case with issues like this.

    To rule out a conflict please disable all the plugins aside from WooCommerce and switch to a default theme like Twenty Nineteen or Storefront and see if the issue goes away. Before doing this, please make a complete backup or complete these tests on a duplicate server. WP Staging is a great plugin to create a duplicate site if you do not already have one and your hosting provider does not offer this as a service.

    There is also another thing you may want to take a look at as shown in your System Status Report.

    
    ### WC Pages ###
    
    Shop base: ❌ Page ID is set
    but the page does not exist
    
    Basket: ❌ Page does not contain the shortcode.
    Checkout: ❌ Page does not contain the shortcode.
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: ❌ Page not set
    

    You will want to set your shop base and make sure the WooCommerce pages have the proper shortcodes.

    Cheers!

    Thread Starter OutBoxed

    (@outboxed)

    After trying all the suggestions without any luck, we decided to take the plunge and just push the website live for the client. And then when we created another admin user for the client to update his own products… TADA, all WooCommerce product titles/names showed in the new profile!

    So in our case the solution was simply to create another admin user an log in with the new account.

Viewing 2 replies - 1 through 2 (of 2 total)
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