Support » Plugin: SupportCandy » Perfect Product for a fair Price!

  • I can say the product does exactly what i wanted and for a fair price!

    Some information – please look at the opening hours – some people do need sleep! 🙂 that was my mistake I did not noticed that … SO my appologies for all the hard working People @ SupportCandy and a 6th star for Neha and Goraksh

    • This topic was modified 1 year, 1 month ago by maximacs.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SupportCandy

    (@supportcandy)

    Hello @maximacs,

    Thank you for your feedback. We are trying hard to provide best support to the users but there is always room for improvement. I agree that you should receive update in reasonable time frame even if there is no progress in the ticket. We will make sure this won’t happen again with anyone unless there is no large volume of tickets to reply.

    For our Quality Department, if you can share your ticket number would be helpful for us to check where we did wrong so that we can improve in that area.

    Hello Support,

    Thank you for the info, the ticket number [Ticket #1201] Nobody did something wrong, it is just a matter expectation.

    regards,
    Max

    Plugin Author SupportCandy

    (@supportcandy)

    Thank you for providing ticket number.

    We can see that it was mid-night for us when your replies came to system. Support agents provided help as soon as they come to office next day.

    To avoid such confusion, we have given our working hours (9:00AM to 6:00PM IST) on support page.

    Considering this, can you please consider editing your review?

    well change my point of view ….

    Plugin Author SupportCandy

    (@supportcandy)

    Thank you very much!
    We really appreciate this. Please feel free to create ticket in case of any further help. We always here to help.

Viewing 5 replies - 1 through 5 (of 5 total)
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