Support » Plugin: MailChimp for WordPress » Product is great, Documentation sucks

  • I was able to get mailchimp PRO working on a client site in two locations on the same page, but it was a struggle because of their abysmally poor documentation. I could find virtually no documentation of the shortcodes in their free version and when I upgraded to the pro version, I found classic programmer-type documentation. For example, here is their entire documentation on how to add a shortcode to a page or post:

    Showing a sign-up form in your posts or pages is as easy as using the [mc4wp_form id="xx"] shortcode.
    
    You can use the same shortcode multiple times to render the same from more than once.
    
    The table on the MailChimp for WP > Forms lists all your form shortcodes.

    Ultimately, it’s a good product, but they would benefit from hiring a competent tech writer.

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  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hi rhj4,

    Thank you for taking the time to leave a review. Glad you like the product and will definitely take up your suggestion to take a good look at the documentation.

    The documentation is actually quite new and something I am constantly working on improving. The reason I didn’t write more about the Shortcode functionality is because this is not specific to the plugin, they are a default WordPress feature.

    I just did a quick Google search to find a good article on using shortcodes but couldn’t really find one besides articles aimed at programmers. Guess this is not solely a plugin documentation issue but also a WordPress documentation issue… Looks like we (as a community) still have a lot of work to do.

    Anyway, thanks again and hope you enjoy using the plugin enough to revisit your review for maybe another added star some time later. 🙂

    Moderator iMazed

    (@imazed)

    The Mother Of Code

    Hey rhj4,

    We’ve taken your suggestions on board and have made some mayor improvements to our Knowledge Base. Whilst it’s still a work in progress, I do think we have made some adjustments that you will approve of. If you have any feedback, please let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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