product inventory zeroed

  • Resolved skyvibe9

    (@skyvibe9)


    5 years, 11 months ago

    I have some products synced with the sister site and some products that are only managed locally. The app seems to be resetting the inventory of the locally managed products to zero. I have manually updated the inventory of these products and inevitably the inventory is reset to zero time after time. We did not have this problem prior to the recent woocommerce updates. can you please explain why this happens?

    The page I need help with: [log in to see the link]

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  • Plugin Author WP Trio

    (@wooelements)

    5 years, 10 months ago

    Thanks for reporting the issue!

    The plugin shouldn’t zero stock quantities unless the other site has matching SKUs and quantity of those products is zero.

    You can enable debug logging in WooCommerce > Settings > Stock Sync > Debug logging. After it’s enabled, any syncing done by the plugin can be found in WooCommerce > Status > Logs > woo-stock-sync-x-x-x-xxxxx.log. It can be used to trace any changes made to quantities by this plugin.

    Please check the logs and reopen this if the issue persists. Thank you!

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