Title: Product information missing
Last modified: October 18, 2021

---

# Product information missing

 *  [Ims Storm van Leeuwen](https://wordpress.org/support/users/whimsicalcodingman/)
 * (@whimsicalcodingman)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/product-information-missing-3/)
 * Hey there!
 * I have an issue that started randomly it seemed with the PDF packing slips plugin.
 * Previously, product names and even images were implemented correctly. Now, after
   some updates and a checkout tool change, suddenly, they do not appear on the 
   invoice or packing slip PDf’s.
 * I thought maybe this was due to a plugin, because i have not changed my working
   template file whatsoever. But even older working orders are now not working anymore
   and i really do not know where to begin looking for a solution.
 * anyone out there that can help? I would appreciate it a lot!
 * Kind regards,
 * Ims
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-information-missing-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Yordan Soares](https://wordpress.org/support/users/yordansoares/)
 * (@yordansoares)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/product-information-missing-3/#post-14980700)
 * Hi [@whimsicalcodingman](https://wordpress.org/support/users/whimsicalcodingman/),
 * Do you have been using a custom template? If so, maybe it switched to the default
   one: Simple.
 * Could you take a look at **WooCommerce > PDF Invoices > General > Choose a template**
   and let me know what is your current selected template, and if there are more
   than one available options?

Viewing 1 replies (of 1 total)

The topic ‘Product information missing’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Yordan Soares](https://wordpress.org/support/users/yordansoares/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/product-information-missing-3/#post-14980700)
 * Status: not resolved