Support » Plugin: YITH WooCommerce Zoom Magnifier » Product images of the gallery are blurred

  • Simo2606

    (@simo2606)


    Hi,

    on my website http://www.chixbags.it, product images of the gallery are blurred (not in all browser, for ex. this happens on Google Chrome).

    How can I fix this problem?

    The site uses:

    WordPress 4.9.8
    Woocommerce 3.5.3
    Theme: Mystile

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    hope you are doing well! 🙂

    Could you check if changing the theme to a default WordPress one like the “twenty sixteen” the problem is solved, please?

    If this is the case, the problem could be that your theme overrides the plugin templates. To fix this, what you need to check if the theme includes this template “product-thumbnails-magnifier.php” inside the next path “/wp-content/themes/your_theme_name/woocommerce/single-product/product-thumbnails-magnifier.php” and rename this file adding for example “_old” at the end of the file name.

    Could you check it and let us know, please?

    Have a nice day!

    Simo2606

    (@simo2606)

    Hi!

    Thank you for your reply!

    Changing the theme, the problem seems to be solved.

    “what you need to check if the theme includes this template “product-thumbnails-magnifier.php” inside the next path “/wp-content/themes/your_theme_name/woocommerce/single-product/product-thumbnails-magnifier.php”” : I checked and the theme doesn’t include this template…

    What could I try?

    Thank you

    Simo2606

    (@simo2606)

    Hi,

    any news about my problem?

    Thank you…

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    Sorry for the late reply.

    In this case, you should contact your theme support because seem that the problem is related to an issue with the theme.

    Could you contact them and let us know any news, please?

Viewing 4 replies - 1 through 4 (of 4 total)
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