Support » Plugin: Kadence WooCommerce Email Designer » product images not being shown in order confirmation email

  • Hi,

    I must say that you have created a robust plugin that is really helpful and gives decent looks to the emails sent from woocommerce.

    The product images in the order confirmation emails are not being shown either for the customer or for the admin.

    Even in the email customizer, they are not showing. A broken image logo is just being shown instead of the product image.

    Everything else looks fine otherwise, even the logo is shown correctly.

    Please help me resolve this issue and oblige.

    Thanks in advance,


Viewing 15 replies - 1 through 15 (of 21 total)
  • Hey,
    If you right click, then click “inspect” while in the customizer, look at your console tab and tell me what it outputs?


    Hi Ben,

    Thanks for the reply.
    here is the output from the inspection:

    img width=”40″ height=”50″ data-src=”×150.jpg” class=”attachment-100×50 size-100×50″ alt=”jugni taweet” data-srcset=”×150.jpg 121w,×309.jpg 250w,×494.jpg 400w,×300.jpg 243w,×949.jpg 768w,×1024.jpg 829w,×20.jpg 16w” style=”border: none; display: block; font-size: 14px; font-weight: bold; height: auto; line-height: 24px; outline: none; text-decoration: none; text-transform: capitalize; padding-bottom: 5px;”

    When I click on the link in he inspection report, it is showing the image. But why is the image not showing in the email customizer?

    That is showing that whatever lazy load plugin you are using it’s incorrectly running for email images. You would just need to turn that off.



    I have tried disabling the lazy load, but I am still getting broken images in email customizer.

    here is the status report for my website:

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.5.7
    Log Directory Writable: ✔
    WP Version: ❌ 5.1.1 - There is a newer version of WordPress available (5.2.2)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    ### Server Environment ###
    Server Info: Apache/2.4.29 (Unix) mod_hive/6.27 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
    PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 32 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.59.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.36-82.1-log
    Max Upload Size: 24 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.5.7
    WC Database Prefix: wplq_
    MaxMind GeoIP Database: ✔
    Total Database Size: 252.65MB
    Database Data Size: 150.54MB
    Database Index Size: 102.11MB
    wplq_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wplq_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wplq_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wplq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wplq_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB
    wplq_woocommerce_order_itemmeta: Data: 12.52MB + Index: 12.03MB
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    wplq_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wplq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wplq_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wplq_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wplq_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wplq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wplq_woocommerce_log: Data: 0.02MB + Index: 0.02MB
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    wplq_ajaxsearchpro: Data: 0.08MB + Index: 0.00MB
    wplq_ajaxsearchpro_priorities: Data: 0.02MB + Index: 0.02MB
    wplq_ajaxsearchpro_statistics: Data: 0.02MB + Index: 0.00MB
    wplq_alm: Data: 0.02MB + Index: 0.00MB
    wplq_apmm_custom_theme: Data: 0.02MB + Index: 0.00MB
    wplq_apmm_menugrouplists: Data: 0.02MB + Index: 0.00MB
    wplq_asp_index: Data: 0.25MB + Index: 0.27MB
    wplq_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB
    wplq_automatewoo_customers: Data: 0.02MB + Index: 0.09MB
    wplq_automatewoo_events: Data: 0.02MB + Index: 0.05MB
    wplq_automatewoo_guests: Data: 0.02MB + Index: 0.06MB
    wplq_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB
    wplq_automatewoo_logs: Data: 0.02MB + Index: 0.05MB
    wplq_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB
    wplq_automatewoo_queue: Data: 0.02MB + Index: 0.05MB
    wplq_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB
    wplq_automatewoo_unsubscribes: Data: 0.02MB + Index: 0.05MB
    wplq_check_pincode_p: Data: 0.00MB + Index: 0.00MB
    wplq_commentmeta: Data: 2.52MB + Index: 3.03MB
    wplq_comments: Data: 6.52MB + Index: 9.09MB
    wplq_ewwwio_images: Data: 0.08MB + Index: 0.08MB
    wplq_ewwwio_queue: Data: 0.02MB + Index: 0.02MB
    wplq_links: Data: 0.02MB + Index: 0.02MB
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    wplq_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB
    wplq_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB
    wplq_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB
    wplq_nextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB
    wplq_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB
    wplq_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.00MB
    wplq_options: Data: 11.19MB + Index: 2.50MB
    wplq_phoen_shipping_table: Data: 0.02MB + Index: 0.00MB
    wplq_pincode_setting_p: Data: 0.02MB + Index: 0.00MB
    wplq_pmxe_exports: Data: 0.02MB + Index: 0.00MB
    wplq_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
    wplq_pmxe_posts: Data: 0.02MB + Index: 0.00MB
    wplq_pmxe_templates: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_files: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_history: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_images: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_imports: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_posts: Data: 0.02MB + Index: 0.00MB
    wplq_pmxi_templates: Data: 0.02MB + Index: 0.00MB
    wplq_postmeta: Data: 52.58MB + Index: 32.11MB
    wplq_posts: Data: 28.56MB + Index: 15.09MB
    wplq_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB
    wplq_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB
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    wplq_rank_math_redirections: Data: 0.02MB + Index: 0.02MB
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    wplq_smush_dir_images: Data: 0.02MB + Index: 0.03MB
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    wplq_snippets: Data: 0.02MB + Index: 0.00MB
    wplq_swift_performance_image_optimizer: Data: 2.52MB + Index: 1.52MB
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    wplq_sw_couriers: Data: 0.05MB + Index: 0.00MB
    wplq_termmeta: Data: 0.13MB + Index: 0.14MB
    wplq_terms: Data: 0.05MB + Index: 0.03MB
    wplq_term_relationships: Data: 0.25MB + Index: 0.22MB
    wplq_term_taxonomy: Data: 0.09MB + Index: 0.03MB
    wplq_tm_taskmeta: Data: 0.02MB + Index: 0.03MB
    wplq_tm_tasks: Data: 0.02MB + Index: 0.02MB
    wplq_usermeta: Data: 22.56MB + Index: 20.06MB
    wplq_users: Data: 1.52MB + Index: 1.30MB
    wplq_wblm: Data: 0.05MB + Index: 0.01MB
    wplq_wblm_log: Data: 0.12MB + Index: 0.01MB
    wplq_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wplq_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB
    wplq_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB
    wplq_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB
    wplq_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wplq_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wplq_woobe_history: Data: 0.02MB + Index: 0.05MB
    wplq_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB
    wplq_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB
    wplq_woocommerce_shipping_table_rates: Data: 0.05MB + Index: 0.00MB
    wplq_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB
    wplq_wps_hit: Data: 0.06MB + Index: 0.14MB
    wplq_wps_index: Data: 1.52MB + Index: 1.14MB
    wplq_wps_key: Data: 0.06MB + Index: 0.05MB
    wplq_wps_object_type: Data: 0.02MB + Index: 0.08MB
    wplq_wps_query: Data: 0.02MB + Index: 0.02MB
    wplq_wps_uri: Data: 0.02MB + Index: 0.02MB
    wplq_wps_user_agent: Data: 0.02MB + Index: 0.02MB
    wplq_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
    wplq_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
    wplq_ywrr_email_blocklist: Data: 0.02MB + Index: 0.00MB
    wplq_ywrr_email_schedule: Data: 0.02MB + Index: 0.00MB
    wp_pinterest_automatic: Data: 0.02MB + Index: 0.00MB
    ### Post Type Counts ###
    adsforwp: 1
    aiosrs-schema: 1
    attachment: 4747
    carts: 70
    custom_css: 1
    customize_changeset: 73
    elementor_library: 3
    global_product_addon: 1
    is_search_form: 2
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    nav_menu_item: 79
    oceanwp_library: 9
    oembed_cache: 1
    page: 27
    post: 4
    product: 2106
    product_variation: 46348
    revision: 512
    saswp: 3
    shop_coupon: 2
    shop_order: 8396
    slide: 8
    soliloquy: 1
    wc_eatt_files: 1
    wc_order_status: 9
    wc_product_tab: 1
    wccaf: 1
    wcccf: 27
    wccpf: 1
    wcps: 2
    wishlist: 1200
    wpforms: 2
    yith_wcps_type: 4
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (70) ###
    Ajax Search Pro: by Ernest Marcinko – 4.10.3
    Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6
    Cart2Cart: Password Migration: by MagneticOne – 1.1
    Cart2cart: Zen Cart to Woocommerce Plugin: by MagneticOne – 2.0.0 – Not tested with the active version of WooCommerce
    CCAvenue Payment Gateway for WooCommerce: by Nilesh Chourasia – 2.4 – Not tested with the active version of WooCommerce
    Code Snippets: by Shea Bunge – 2.13.3
    GDPR Cookie Consent: by WebToffee – 1.7.6
    Elementor Extras: by Namogo – 2.0.15
    Elementor Pro: by – 2.5.11
    Elementor: by – 2.5.14
    Featured Image from URL: by Marcel Jacques Machado – 2.4.8 – Not tested with the active version of WooCommerce
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.5.1
    Shortcodes Anywhere or Everywhere: by David Gewirtz – 1.4.2
    Kadence WooCommerce Email Designer: by Kadence Themes – 1.1.7
    Max Mega Menu: by –
    Mobile Menu: by Takanakui –
    Ocean Extra: by OceanWP – 1.5.4
    Ocean Hooks: by OceanWP – 1.1.2
    Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce
    Premium Addons for Elementor: by Leap13 – 3.5.3
    Premium Addons PRO: by Leap13 – 1.5.9
    WP Real Media Library: by Matthias Günter – 4.4.1
    reCAPTCHA in WP comments form: by Joan Miquel Viadé – 9.1.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
    Rank Math SEO: by Rank Math – 1.0.23
    SG Optimizer: by SiteGround – 5.1.2
    Shortcode in Menus: by Gagan Deep Singh – 3.5
    Smart Manager: by StoreApps – 4.1.6
    Swift Performance: by SWTE – 2.0.15
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson –
    User Role Editor: by Vladimir Garagulya – 4.50.2
    WooCommerce Smart COD: by Stratos Vetsos –
    Razorpay for WooCommerce: by Team Razorpay – 2.0.1
    Woo Set Price Note (Units, Offers, Editions): by Sh Shanker – 2.0.1 – Not tested with the active version of WooCommerce
    Woo Shortcodes Kit: by Alberto G. – 1.7.2
    WooCommerce Brands: by WooCommerce – 1.6.8 – 1.6.9 is available
    WooCommerce Bulk Editor: by realmag777 – 2.0.4
    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.15 – 2.2.17 is available
    WooCommerce Cart Reports: by WooCommerce – 1.2.2 – 1.2.4 is available – Not tested with the active version of WooCommerce
    WooCommerce - Country Based Payments: by Ivan Paulin –
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.13
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.10 – 1.6.15 is available
    WooCommerce Menu Extension: by August Infotech – 1.6.2 – Not tested with the active version of WooCommerce
    WooCommerce Order Status Manager: by SkyVerge – 1.9.3 – 1.9.4 is available
    WooCommerce PayU India (PayUmoney & PayUbiz): by _KDC-Labs – 2.1.1 – Not tested with the active version of WooCommerce
    WooCommerce Points and Rewards: by WooCommerce – 1.6.18 – 1.6.22 is available
    WooCommerce Product Add-ons: by WooCommerce – 3.0.11 – 3.0.12 is available
    WooCommerce Product Enquiry Form: by WooCommerce – 1.2.7 – 1.2.8 is available
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.8.6 – 7.9.1 is available
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.8.6 – 7.9.1 is available
    WooCommerce Product SKU Generator: by SkyVerge – 2.3.4 – Not tested with the active version of WooCommerce
    WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.13.0 – 1.13.1 is available
    WooCommerce Shipping Tracking: by Lagudi Domenico – 22.1 – Not tested with the active version of WooCommerce
    WooCommerce Social Login: by SkyVerge – 2.6.2 – 2.6.5 is available
    WooCommerce Store Credit: by WooCommerce – 2.4.3 – 2.4.6 is available
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.14 – 3.0.15 is available
    WooCommerce Ultimate Multi Currency Suite: by – 1.12.1
    WooCommerce WishLists: by Lucas Stark – 2.1.14
    WooCommerce: by Automattic – 3.5.7 – 3.6.5 is available
    WP All Export Pro: by Soflyy – 1.5.6
    WP All Import Pro: by Soflyy – 4.5.7-beta-2.1
    WP Change Default From Email: by Subodh Ghulaxe – 1.1.1
    WP Instagram Post And Widget: by Qamar Sheeraz – 1.5
    WP Mail SMTP: by WPForms – 1.4.2
    WP Maintenance Mode: by Designmodo – 2.2.3
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.3
    Smush: by WPMU DEV –
    WPForms Lite: by WPForms –
    YITH WooCommerce Product Slider Carousel Premium: by YITH – 1.0.31
    YITH WooCommerce Review Reminder Premium: by YITH – 1.4.7
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #2262 - /terms-of-service/
    ### Theme ###
    Name: OceanWP
    Version: 1.6.8
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    ### WooCommerce Google Product Feed fields ###
    Availability: Defaults to "in stock".
    Manufacturer Part Number (MPN): 
    Product Type: 
    Google Product Category: 
    Size system: 
    ### WooCommerce Google Product Feed options ###
    Include variations in feed: Enabled
    Send item_group_id: No
    ### Social Login ###
    Facebook: ✔ Available
    Twitter: Disabled
    Google: ✔ Available
    Amazon: Disabled
    Linkedin: Disabled
    Paypal: Disabled
    Instagram: Disabled
    Disqus: Disabled
    Yahoo: Disabled
    Vkontakte: Disabled

    I am also getting an image issue: ALL images in the email including header image, product image and social icons appear as broken in the test email (but look fine in the WP customizer)…

    Your plugin looks awesome but what to do to fix this issue?

    • This reply was modified 4 months, 1 week ago by  mimibondi.

    Hey @muteyaar, I suggest you go through all your plugins and deactivate one by one, it’s certainly an issue with something outside this plugin and woocommerce that is adding lazy load.

    Hey @mimibondi, is your site public? It has to be a public site on a live server for the images to load.


    Hi Ben, yes it’s a public site (retail) with lots of customers…

    Hey @mimibondi,
    Can you post a screen shot? If you right click and inspect the code using chrome can you see what the code output is?

    Most every email platform (gmail, hotmail, etc) will block images from loading initially until the user clicks to display them. I am assuming you are seeing something different from this but thought it worth mentioning.


    Hi @britner,

    I made sure to click ‘the display’ images in the email as well as in the gmail settings (always load images from external sources).

    I looked at the code and see a lot of ”’Failed to load resource: the server responded with a status of 404 ()” that correspond to the broken images.

    Everything is normal in the WP customizer settings, I just checked again and all images are there…
    Does that make any sense?

    404 is an error for not found. do the urls that are 404 have something wrong in the domain? can you post one here?


    Here are all the broken links – the links indeed go to a 404 error but I’m not sure what else to do here as they are the social media icons from your plugin and only one image uploaded to my media library (

    Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 ()
    20546 log entries are not shown. Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 () Failed to load resource: the server responded with a status of 404 ()


    Well, the plugins social images are part of this plugin, they should be there and given that you can see them in the customizer I would suggest they are there. Which means you need to find out why you can’t navigate to them in your browser:

    That I’m guessing is going to be related to your server settings. It’s as if you have a security block preventing those from being accessed.

    Plus it’s very strange that your file isn’t loading as well.

    I suggest you ask your hosting provider about it.


    Hello again.
    I contacted my web hosting company which confirmed it is nothing to do with them.
    They think it’s to do with gmail not displaying the html content properly.
    A web search said ”As a webmail client, Gmail has to take some precautions when displaying an email. Like most webmail clients, Gmail uses a preprocessor to strip any code from an email that could be a security threat or interfere with the rendering of the
    client interface itself.

    Commonly stripped elements include JavaScript, object and embed tags, and Flash.
    Gmail goes one step further and strips out both the head and body tags, as well as
    any style tags in an email.”

    If this is the case then gmail may be stripping the images from your email customiser, resulting in broken images (an issue I did not have with another woocommerce email customiser).

    I am unsure what to do about it as I’d really like to use your plugin but at the same time cannot have my business look unprofessional by displaying ”broken” emails…

    Any thoughts?

    Hey @mimibondi,
    First I should make it clear that I use this plugin in multiple live sites with tons of tests and can see it working with images in Gmail. I have many people that use it on their live sites who I know personally are using the plugin without issue. And then there are the 10,000 active users which WordPress reports here. I don’t know of anyone else having this exact problem you are where your images are showing 404 errors. So this is why I think it’s an issue related to something on your server and local to your site.

    Here is how I suggest you approach the problem. If I try to navigate to this image on your site (outside of Gmail or any other email related thing) it shows 404.

    Why is that? Does this mean that your image doesn’t exist on your site or does it mean that the URL to your image is incorrect?

    If it doesn’t exist try uploading it to your site and using it for your emails.
    If it does exist then what is incorrect about the URL? is there some special charter in the file name that should not be there in a web file?

    If it does exist on your site ( you can find the image in your media library ) and the URL to that image is also correct then you must resolve this with your host by giving them the URL and asking why it’s not accessible.

    If you can access the image when going to that URL, but I can’t (which is true, I can’t) that means you have a security setting, like a country block or something else that is preventing certain people from seeing the image and you need to fix that.

    Focus on that one image and let’s find the solution for that, once we figure that one I bet the social media images in this plugin can also be fixed the same way.


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