Support » Plugin: WooCommerce » Product images disappear after sale

  • Resolved JapeNZ

    (@japenz)


    Hi there,
    I have a strange issue with product image sizes.

    When a product is sold on my site, the various image sizes stop being available.
    The image sizes are still in my uploads folder and the main full size image still displays, but thumbnails and product sized images are no longer available for display on the website.

    Any idea what might be causing this?

    Thank you for your help!

    Kind regards,
    JP

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @japenz

    Thank you for reaching out!

    I have tried to reproduce the issue on my test website, but was unable to.

    Have you made any changes to your website, like updating plugins or theme, recently?

    In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter JapeNZ

    (@japenz)

    Hi @nawaz0705
    Thank you for taking a look at this for me πŸ™‚

    It’s actually been doing this for quite some time, so no recent update seems to be the cause.

    Here’s the system report as requested:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://comicbookshop.co.nz
    Site address (URL): https://comicbookshop.co.nz
    WC Version: 6.7.0
    REST API Version: βœ” 6.7.0
    WC Blocks Version: βœ” 7.8.3
    Action Scheduler Version: βœ” 3.4.0
    Log Directory Writable: βœ”
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.41 (Ubuntu)
    PHP Version: 7.4.3
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.28-0ubuntu0.20.04.3
    Max Upload Size: 128 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: wp_3yy6jk71qt_
    Total Database Size: 422.49MB
    Database Data Size: 326.86MB
    Database Index Size: 95.63MB
    wp_3yy6jk71qt_woocommerce_sessions: Data: 25.06MB + Index: 0.66MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_order_items: Data: 1.89MB + Index: 1.08MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_order_itemmeta: Data: 16.65MB + Index: 11.09MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_shipping_zone_locations: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_payment_tokenmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_actionscheduler_actions: Data: 1.67MB + Index: 0.80MB + Engine MyISAM
    wp_3yy6jk71qt_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_actionscheduler_logs: Data: 1.32MB + Index: 0.82MB + Engine MyISAM
    wp_3yy6jk71qt_commentmeta: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
    wp_3yy6jk71qt_comments: Data: 8.14MB + Index: 3.18MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_accounts: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_auctions: Data: 16.46MB + Index: 0.21MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_categories: Data: 1.29MB + Index: 0.61MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_jobs: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_log: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_orders: Data: 5.43MB + Index: 0.03MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_profiles: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_sites: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_stocks_log: Data: 1.27MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_store_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_ebay_transactions: Data: 9.10MB + Index: 0.05MB + Engine MyISAM
    wp_3yy6jk71qt_expm_hiiden_content: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_expm_maker: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_expm_maker_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_find_and_replace: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_gs_woo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_iconic_wssv_index: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_newsletter: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
    wp_3yy6jk71qt_newsletter_automated: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_newsletter_emails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_newsletter_sent: Data: 2.52MB + Index: 1.89MB + Engine InnoDB
    wp_3yy6jk71qt_newsletter_stats: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
    wp_3yy6jk71qt_newsletter_user_logs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_options: Data: 15.23MB + Index: 2.75MB + Engine InnoDB
    wp_3yy6jk71qt_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_postmeta: Data: 160.57MB + Index: 41.42MB + Engine MyISAM
    wp_3yy6jk71qt_posts: Data: 12.97MB + Index: 2.58MB + Engine MyISAM
    wp_3yy6jk71qt_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_sr_events: Data: 0.24MB + Index: 0.12MB + Engine MyISAM
    wp_3yy6jk71qt_sr_media: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_sr_media_albums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_sr_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_sr_spinners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_sr_stat_posts: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_3yy6jk71qt_sr_stat_profile: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_sr_statistics: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_term_relationships: Data: 1.61MB + Index: 3.12MB + Engine MyISAM
    wp_3yy6jk71qt_term_taxonomy: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
    wp_3yy6jk71qt_termmeta: Data: 0.35MB + Index: 0.20MB + Engine MyISAM
    wp_3yy6jk71qt_terms: Data: 0.08MB + Index: 0.17MB + Engine MyISAM
    wp_3yy6jk71qt_usermeta: Data: 2.43MB + Index: 1.48MB + Engine MyISAM
    wp_3yy6jk71qt_users: Data: 0.12MB + Index: 0.14MB + Engine MyISAM
    wp_3yy6jk71qt_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_wc_category_lookup: Data: 0.06MB + Index: 0.10MB + Engine MyISAM
    wp_3yy6jk71qt_wc_customer_lookup: Data: 0.19MB + Index: 0.17MB + Engine MyISAM
    wp_3yy6jk71qt_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_3yy6jk71qt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_wc_order_product_lookup: Data: 1.89MB + Index: 1.38MB + Engine MyISAM
    wp_3yy6jk71qt_wc_order_stats: Data: 0.62MB + Index: 0.36MB + Engine MyISAM
    wp_3yy6jk71qt_wc_order_tax_lookup: Data: 0.32MB + Index: 0.35MB + Engine MyISAM
    wp_3yy6jk71qt_wc_product_attributes_lookup: Data: 1.52MB + Index: 0.95MB + Engine InnoDB
    wp_3yy6jk71qt_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_wc_product_meta_lookup: Data: 0.89MB + Index: 0.75MB + Engine MyISAM
    wp_3yy6jk71qt_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_3yy6jk71qt_woocommerce_shipping_table_rates: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp_3yy6jk71qt_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_3yy6jk71qt_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_3yy6jk71qt_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_indexable: Data: 17.55MB + Index: 10.38MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_indexable_hierarchy: Data: 9.39MB + Index: 6.70MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_primary_term: Data: 0.17MB + Index: 0.23MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_seo_links: Data: 0.39MB + Index: 0.25MB + Engine InnoDB
    wp_3yy6jk71qt_yoast_seo_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf: 2
    action-box: 1
    attachment: 8179
    carts: 164
    custom_css: 3
    feedback: 249
    gfw_event: 1
    gfw_report: 6
    gift_card: 33
    ig_campaign: 2
    ig_message: 2
    is_search_form: 2
    media_slider: 1
    ml-slide: 9
    ml-slider: 2
    nav_menu_item: 99
    newsletter: 44
    nf_sub: 1
    o-discount: 5
    o-list: 6
    oembed_cache: 43
    page: 24
    popup: 1
    popup_theme: 6
    post: 1
    product: 4321
    product_variation: 2891
    productsliderwoo: 1
    racemailtemplate: 1
    rvp: 1
    sa_slider: 2
    secupress_log_action: 728
    secupress_log_err404: 719
    shop_coupon: 3
    shop_order: 7740
    shop_order_refund: 89
    shop_quote: 5
    sidebar: 1
    sliced_invoice: 78
    slideshow: 1
    soliloquy: 1
    sp_wps_shortcodes: 1
    vegasslider: 1
    wapl: 4
    wcps: 2
    wcps_layout: 2
    wdf_scan: 1
    wdf_scan_item: 11
    woo_mb_template: 10
    wpforms: 1
    wysijap: 1
    xlwcty_thankyou: 1
    yith-wcbm-badge: 2
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (67) ###
    
    Add Admin CSS: by Scott Reilly – 2.0.1
    AddressFinder: by AddressFinder – 1.4.10
    Admin Menu Editor: by Janis Elsts – 1.10.2
    Akismet Anti-Spam: by Automattic – 4.2.5
    ARI Fancy Lightbox: by ARI Soft – 1.3.9
    Classic Editor: by WordPress Contributors – 1.6.2
    CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.2
    Color Mobile Browser Address Bar: by David Webb Espiritu – 1.0.10
    Read More: by Edmon – 2.9.6
    Facebook for WooCommerce: by Facebook – 2.6.18
    GazChap's WooCommerce Auto Category Product Thumbnails: by Gareth 'GazChap' Griffiths – 1.4
    Gmail SMTP: by naa986 – 1.2.3.2
    GPL Times: by Abhijeet Mandal – 3.2.2
    hCaptcha for Forms and More: by hCaptcha – 1.17.0
    Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.3
    Images to WebP: by KubiQ – 2.0
    Jetpack: by Automattic – 11.1.2
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.2
    Minimum Stock Shortcode: by JP Smith – 1.0
    MetaSlider: by MetaSlider – 3.27.8
    Mobile Menu Premium: by Freshlight Lab – 2.8.2.7
    Newsletter - Automated Newsletters: by The Newsletter Team – 4.5.6
    Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.3.8
    Newsletter - Reports and Retargeting: by The Newsletter Team – 4.4.5
    Newsletter - WooCommerce: by The Newsletter Team – 1.7.5
    Newsletter: by Stefano Lissa & The Newsletter Team – 7.5.0
    PW WooCommerce Gift Cards Pro: by Pimwick
    LLC – 1.400
    
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    reSmush.it Image Optimizer: by reSmush.it – 0.4.2
    Responsive Menu Search Bar: by Ulrich Pogson – 0.1.0
    Lazy Load - Optimize Images: by WP Rocket – 2.3.6
    SecuPress Free β€” WordPress Security: by SecuPress – 2.2
    WooCommerce Show Single Variations by Iconic: by Iconic – 1.8.0
    Sliced Invoices: by Sliced Invoices – 3.9.1
    SocialRabbit: by Maxim D. & Vitaly K. & Yaroslav N. & Ilya D. – 3.3.21
    traderunner: by Trade Me – 3.10
    Two Factor: by Plugin Contributors – 0.7.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.14.25
    
    User Role Editor: by Vladimir Garagulya – 4.63
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.3
    Woocommerce Partial Shipment: by Vikram S – 2.8
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.4
    WPC Fly Cart for WooCommerce: by WPClever – 5.0.7
    Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.5
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
    WooCommerce Payment Gateway Based Fees: by InoPlugs – 3.2.4
    WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.1.7
    Cart Reports for WooCommerce: by WooCommerce – 1.2.11
    WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.14.0
    WooCommerce Cost of Goods: by SkyVerge – 2.11.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
    WooCommerce PayPal Payments: by WooCommerce – 1.9.0
    Woocommerce Product Offset Shortcode: by JP Smith – 1.0
    PickPlugins Product Slider for WooCommerce: by PickPlugins – 1.13.36
    WooCommerce Subscriptions: by WooCommerce – 4.4.0
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.40
    WooCommerce: by Automattic – 6.7.0
    Yoast SEO: by Team Yoast – 19.3
    WP Font Awesome: by Zayed Baloch – 1.7.8
    WP-Lister Pro for eBay: by WP Lab – 3.2.11
    WP phpMyAdmin: by Puvox.software – 5.2.0.7
    WP Rocket | WooCommerce Recently Viewed Products Widget Integration: by WP Rocket Support Team –
    WP Rocket: by WP Media – 3.11.4.2
    WPC Variation Swatches for WooCommerce: by WPClever – 2.1.2
    XforWooCommerce: by XforWooCommerce – 1.7.2
    YITH WooCommerce Badge Management: by YITH – 2.7.0
    Zip - WooCommerce: by Zip – 2.3.13
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (2) ###
    
    SecuPress COOKIEHASH: by  – 2.0
    SecuPress Salt Keys: by  – 2.0
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: NZD (NZ$)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: auction (auction)
    external (external)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    subscription (subscription-2)
    variable (variable)
    variable subscription (variable-subscription)
    wgm_gift_card (wgm_gift_card)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-filtered (exclude-from-filtered)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #26605 - /shop/
    Cart: #6 - /cart/
    Checkout: #45537 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Comic Book Shop Child
    Version: 1.5.42
    Author URL: 
    Child Theme: βœ”
    Parent Theme Name: Responsive
    Parent Theme Version: 4.7.4
    Parent Theme Author URL: https://cyberchimps.com
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: comicbookshop-child/woocommerce/cart/cart-empty.php
    comicbookshop-child/woocommerce/checkout/form-billing.php
    comicbookshop-child/woocommerce/checkout/review-order.php
    comicbookshop-child/woocommerce/content-widget-product.php
    comicbookshop-child/woocommerce/loop/add-to-cart.php
    comicbookshop-child/woocommerce/loop/pagination.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: βœ” No
    Subscriptions Mode: βœ” Live
    Subscriptions Live URL: https://comicbookshop.co.nz
    Subscription Statuses: –
    WooCommerce Account Connected: ❌ No
    Report Cache Enabled: βœ” Yes
    Cache Update Failures: βœ” 0 failure
    
    ### Store Setup ###
    
    Country / State: New Zealand β€” Otago
    
    ### Payment Gateway Support ###
    
    Direct bank transfer: products
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    PayPal: refunds
    Zip: products
    refunds
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: βœ”
    Shop country code: NZ
    WooCommerce currency supported: βœ”
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: βœ”
    Logging enabled: –
    Reference Transactions: βœ”
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: βœ” Next scheduled: 2022-07-26 07:50:32 +12:00
    Options: βœ”
    Notes: 62
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 5,214
    Oldest: 2022-07-04 14:22:41 +1200
    Newest: 2022-07-25 20:38:02 +1200
    
    Failed: 63
    Oldest: 2022-05-09 20:40:59 +1200
    Newest: 2022-05-09 20:40:59 +1200
    
    Pending: 6
    Oldest: 2022-07-25 20:48:02 +1200
    Newest: 2022-07-27 17:34:58 +1200
    
    ### Status report information ###
    
    Generated at: 2022-07-25 20:42:58 +12:00
    

    Kind regards,
    JP

    • This reply was modified 6 months, 2 weeks ago by JapeNZ.
    Plugin Support Daniel N. (woo-hc)

    (@danndumia)

    Hey @japenz

    Thank you for the system status report.

    However, this is strange and I would recommend checking for any conflict with your theme, added code snippets, or with another plugin (sometimes plugin updates can cause this).
    Β 
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Please let me know how this goes!

    Thread Starter JapeNZ

    (@japenz)

    Hi @danndumia
    Thank you for your help with this πŸ™‚

    Turns out it was the ‘NextMove Lite – Thank You Page for WooCommerce‘ plugin.

    No idea how or why it was causing this to happen, but disabling it stopped the problem… and replacing it with an alternative fixed it πŸ˜€

    Thanks again!

    Kind regards,
    JP

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Product images disappear after sale’ is closed to new replies.