Product images and gallery not showing – 6.1.0 update –
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Product images not showing on individual product pages.
I see the product image only if i delete the product gallery .
This occurred after 6.1.0 update
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conflict with wprocket, downgrade woocommerce to 6.0
Hi @elenact
I would first recommend that you check whether the issue persists when you change to a default WP theme like Twenty Twenty-One or Storefront, and deactivate all plugins apart from WooCommerce. If this issue does not persist at this point, please reactivate your theme/plugins one by one until you find the one causing the issue. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
If the above test does not yield the cause of this behavior, please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi @sangshenas
We’d like to check your case separately.
Could you kindly create a new thread sharing details about it here – https://wordpress.org/support/plugin/woocommerce/#new-topic-0?
the problem is the theme I created but I didn’t make any changes before upgrading to wo 6.1.0
I realized that it does not load the gallery, the whole part is missing
<ol class="flex-control-nav flex-control-thumbs">with the upgrade it disappeared:
<ol class="flex-control-nav flex-control-thumbs"> <li><img src="https://www.zarbolandiapark.it/wp-content/uploads/2021/11/FOTO-1-2-100x100.jpg" class="flex-active" draggable="false" width="100" height="100"></li> <li><img src="https://www.zarbolandiapark.it/wp-content/uploads/2021/11/FOTO-4-2-100x100.jpg" draggable="false" width="100" height="100"></li> <li><img src="https://www.zarbolandiapark.it/wp-content/uploads/2021/11/FOTO-3-2-100x100.jpg" draggable="false" width="100" height="100"></li> <li><img src="https://www.zarbolandiapark.it/wp-content/uploads/2021/11/FOTO-2-2-100x100.jpg" draggable="false" width="100" height="100"></li> </ol>In my custom theme, I recall woocommerce content with
<?php woocommerce_content(); ?>
Why can’t I see the gallery anymore?I solved with @oksana40’s answer to this ticket.
open ticket
He says:
Changed the contents of these files to the old version. The gallery is working. We are waiting for updates)
/assets/js/flexslider/jquery.flexslider.js
/assets/js/flexslider/jquery.flexslider.min.jsand it work
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This reply was modified 3 years, 5 months ago by
elenact.
Hi @elenact,
Thanks for raising the topic and letting us know you got this sorted.
It doesn’t really sound like the issue is specifically related to core WooCommerce. You can confirm by switching the theme to Storefront and seeing if product images are displayed with the updated files. You may want to do this on your staging site though.
However, since the issue is now resolved I’m going to close the thread. If you have further questions, please feel free to open a new topic.
Cheers.
if i switch the storefront theme it still works with updated files.
But I would not consider the problem solved because I am not the only one who has this problem with other themes.my page layout simply calls woocommerce content using:
<?php woocommerce_content(); ?>
Why can’t I see the gallery anymore?I got the same problem after the update with storefront theme!
The pictures is still there if you click on where the product image usually are.I did disabled “remove jquery migrate” in Perfmatters and the pictures is showed again. This issue came after I updated woocommerce yesterday.
I have used “remove jquery migrate” in the last 12 months without any issues on every update until now it doesnt work to have it disable.
Hi there,
the problem is the theme I created
That sounds like a custom theme. To take a better approach please provide the following information:
Share a copy of your site’s
System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.To address your specific case, please create your own thread for your issue – https://wordpress.org/support/plugin/woocommerce/#new-topic-0.
We want to make sure that every user’s issues receive their own thread with proper attention.
* Frequently Asked Questions
https://wordpress.org/support/forum-user-guide/faq/#:~:text=I%20have%20the%20same%20problem!%20Can%20I%20just%20reply%20to%20someone%20else%E2%80%99s%20post%20with%20%E2%80%9CMe%20too%E2%80%9D%3FHi @roberthedlund,
Thanks for sharing the Github thread.
It looks like there is already a pull request to fix the issue you mention, since WooCommerce 6.1.0 is using jQuery .load() function which triggers an error and breaks flexslider gallery. Developers will fix it using inline onload event that will achieve the expected output.
The update is expected to be released soon and the process can be followed directly in Github here: https://github.com/woocommerce/woocommerce/pull/31623.
Thanks.
This is my Status
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Jetpack: by Automattic – 10.5 Remove Dashboard Access: by Drew Jaynes (DrewAPicture) – 1.1.3 ### Must Use Plugins (1) ### Aruba WordPress checker: by http://www.aruba.it – 14 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Carrello: #6 - /cart/ Pagamento: #7 - /checkout/ Il mio account: #8 - /my-account/ Termini e condizioni: #281 - /termini-e-condizioni/ ### Theme ### Name: NXCQUADRO Version: 0.2 Author URL: https://www.soluzionicquadro.com/ Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ✔ ### Templates ### Archive Template: Il tuo tema ha il file woocommerce.php non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione. Overrides: – ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: IT WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: – Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### WooCommerce Payments ### Version: 3.5.0 Connected to WPCOM: Sì Blog ID: 199744231 Account ID: acct_1JugXy2Hxya3U3pt ### Action Scheduler ### Operazione annullata: 1 Oldest: 2022-01-04 18:31:18 +0100 Newest: 2022-01-04 18:31:18 +0100 Completato: 266 Oldest: 2021-12-16 11:07:44 +0100 Newest: 2022-01-13 17:04:56 +0100 Operazione non riuscita: 2 Oldest: 2021-12-14 12:07:42 +0100 Newest: 2021-12-16 12:38:05 +0100 In attesa: 3 Oldest: 2022-01-14 11:16:48 +0100 Newest: 2022-01-14 17:04:56 +0100 ### Status report information ### Generated at: 2022-01-14 11:16:55 +01:00I’ve never had a problem with a custom theme, it’s the first time.
@rainfallnixfig then a new version will be released which fixes the problem
Hi @elenact,
Thanks for sharing your system status.
There is already a pull request to fix this on Github #31623. The update is expected to be released soon.
You can add your own comment and subscribe to the thread https://github.com/woocommerce/woocommerce/issues/31636 for updates. This will give the developers a good idea of the size and impact of this issue on WooCommerce core users.
Thanks.
Thank you
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This reply was modified 3 years, 5 months ago by
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