Support » Theme: Storefront » Product image not showing at first

  • Resolved michelgr1969


    Hi, i have a strange problem:

    When i visite my store, on any product page, at first the main image is not shown. (for example
    When i move away from the browser tab, and later on return to that tab, the picture is showing up all of the sudden. All it needs is viewing another tab in my browser and then return. (see example after returning to tab
    I have no clue as to what is causing this. Its on every product page (unless its cached before). I’m using wp fastest cache and jetpack.

    Hope anybody can help!, thnx in advance


    The page I need help with: [log in to see the link]

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  • frankliuao


    Have you tried to clear the cache for your website? I think it’s a browser loading issue.



    Yes i tried both clearing the websites cache as my local browser cache.
    Also its happening on multiple devices, multiple locations and all cleared cache to try.

    The strange part is, leaving your browser tab (google chrome) and then returning will show the picture.



    Hi @michelgr1969,

    Would you be willing to post your system status here for us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.




    Automattic Happiness Engineer

    Hi @michelgr1969

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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