Title: Product Goes Missing
Last modified: June 25, 2021

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# Product Goes Missing

 *  Resolved [rsfoong](https://wordpress.org/support/users/rsfoong/)
 * (@rsfoong)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/)
 * my product not fully shown on the shop page. I can’t even search the sku or the
   variation sku. Others products seen like working fine.
 * Missing Product
    [https://www.meganjewellery.com/shop/916/916-rl/AILRL_SM/](https://www.meganjewellery.com/shop/916/916-rl/AILRL_SM/)
 * Shop page
    [https://www.meganjewellery.com/product-category/916/916-rl/](https://www.meganjewellery.com/product-category/916/916-rl/)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-goes-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Shaun Kuschel a11n](https://wordpress.org/support/users/shaunkuschel/)
 * (@shaunkuschel)
 * Automattic Happiness Engineer
 * [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/#post-14597268)
 * Hey [@rsfoong](https://wordpress.org/support/users/rsfoong/),
 * I inspected the code of that missing product and it looks like the “Catalog visibility”
   is set to “Hidden”, which is why it isn’t showing in the shop or search results.
 * If you go to the edit product page, look in the “Publish” widget in the top right
   sidebar for something like this:
 * [https://d.pr/i/O55aBt](https://d.pr/i/O55aBt)
 * You will want to change “Hidden” to “Shop and search results” to fix this.
 *  Thread Starter [rsfoong](https://wordpress.org/support/users/rsfoong/)
 * (@rsfoong)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/#post-14598818)
 * I did, the status is “Published” and the visibility is “Public” but the items
   still didn’t show in Shop page. It only assessible with the product link. It 
   not even display in search result.
 * [https://1drv.ms/u/s!Ao0Au5_HIun-ktEsQp0E9FZBC2nUXw?e=tAVPDS](https://1drv.ms/u/s!Ao0Au5_HIun-ktEsQp0E9FZBC2nUXw?e=tAVPDS)
 *  Plugin Support [Shaun Kuschel a11n](https://wordpress.org/support/users/shaunkuschel/)
 * (@shaunkuschel)
 * Automattic Happiness Engineer
 * [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/#post-14605007)
 * Hey [@rsfoong](https://wordpress.org/support/users/rsfoong/),
 * Thanks for sending that screenshot and confirming that the product is “Published”,“
   Public”, and the catalog visibility is set to “Shop and search results”.
 * There are a few other things that could prevent it from showing- such as the “
   Hide out of stock items from the catalog” option on the W**ooCommerce > Settings
   > Products > Inventory** page. I’m not able to tell exactly how that product 
   is set up, but if the main product does not have any inventory (even if the options
   in the table of that product do) and that box is checked, that can cause the 
   behavior that we’re seeing.
 *  Thread Starter [rsfoong](https://wordpress.org/support/users/rsfoong/)
 * (@rsfoong)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/#post-14606023)
 * Hi [@shaunkuschel](https://wordpress.org/support/users/shaunkuschel/)
 * thanks for your reply. Your solution works. As I disable “Hide out of stock items
   from the catalog” and the product reappear.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Product Goes Missing’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [rsfoong](https://wordpress.org/support/users/rsfoong/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/product-goes-missing/#post-14606023)
 * Status: resolved