Thread Starter
brede
(@brede)
I have followed the update procedure but this has not helped.
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @brede please avoid opening multiple threads with the same issue, thanks.
First confirm you have run the database update and the version matches WooCommerce. You can rerun the update from WooCommerce > Status > Tools.
It’s also possible that was caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.