Support » Plugin: WooCommerce » Product filters have been disabled !

  • Resolved timberwolfdk

    (@timberwolfdk)


    Hi there, after latest update of wordpress (theme, woocommerce also updated) to 5.5, the product filters has been disappeared from woocommerce widget side bar in shop pages, although they have been set correctly repeatedly in widget’s settings. Seems like they don’t read the product’s attributes. (of course they have been set correctly also).
    Also found that the price slider doesn’t read the correct prices of page’s products, but instead it has steps of tens in increasing/decreasing rate.

    All these happened after the latest update.

    Can you please help me bypass this issue? Before update was just fine.
    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AJ a11n

    (@amandasjackson)

    Hi @timberwolfdk

    > the product filters has been disappeared from woocommerce widget side bar in shop pages

    Are the product filters being used on the site the ones available in WooCommerce or are you using an additional plugin?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter timberwolfdk

    (@timberwolfdk)

    Thanks for your response,
    here are the images that shows from and where I use the attributes image 1 ,
    image 2

    and here is the system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://timberwolf.gr
    Site address (URL): https://timberwolf.gr
    WC Version: 4.4.1
    REST API Version: ✔ 1.0.15
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.4.0
    Log Directory Writable: ✔
    WP Version: 5.5
    WP Multisite: –
    WP Memory Limit: 500 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.3
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.29-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.4.1
    WC Database Prefix: wp_2t77pf_
    Total Database Size: 11.00MB
    Database Data Size: 8.33MB
    Database Index Size: 2.67MB
    wp_2t77pf_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_2t77pf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_2t77pf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wp_2t77pf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_2t77pf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_login_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_options: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
    wp_2t77pf_postmeta: Data: 3.52MB + Index: 0.64MB + Engine InnoDB
    wp_2t77pf_posts: Data: 0.50MB + Index: 0.22MB + Engine InnoDB
    wp_2t77pf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_2t77pf_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_2t77pf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_2t77pf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_2t77pf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_woo_shippment_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_2t77pf_yoast_indexable: Data: 0.50MB + Index: 0.22MB + Engine InnoDB
    wp_2t77pf_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_2t77pf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_2t77pf_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_2t77pf_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 480
    custom_css: 3
    customize_changeset: 2
    elementor_library: 1
    elementskit_content: 2
    mailpoet_page: 1
    mgmlp_media_folder: 56
    nav_menu_item: 12
    ocean_modal_window: 1
    oceanwp_library: 1
    oembed_cache: 1
    page: 15
    popup: 1
    popup_theme: 7
    portfolio: 10
    post: 1
    product: 57
    product_variation: 310
    revision: 3
    shopmagic_automation: 1
    wc_category_slider: 1
    wpforms: 1
    wpmm_theme: 4
    wpsl_stores: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Ocean Extra: by OceanWP – 1.6.5
    AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Installed version not tested with active version of WooCommerce 4.4.1
    Cookie Notice: by dFactory – 1.3.2
    DreamHost Panel Login: by DreamHost
    danielbachhuber – 1.0.0
    
    Elementor: by Elementor.com – 2.9.14
    Essential Addons for Elementor: by WPDeveloper – 4.2.1
    Happy Elementor Addons: by weDevs – 2.13.2
    Max Mega Menu: by megamenu.com – 2.8
    Ocean Product Sharing: by OceanWP – 1.1.0 – Installed version not tested with active version of WooCommerce 4.4.1
    Ocean Social Sharing: by OceanWP – 1.1.0
    Peter's Login Redirect: by Peter Keung – 2.9.7
    PowerPack Lite for Elementor: by IdeaBox Creations – 2.1.0
    W3 Total Cache: by BoldGrid – 0.14.4
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.0.9 – Installed version not tested with active version of WooCommerce 4.4.1
    Variation Swatches for WooCommerce: by RadiusTheme – 1.1.55 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Login Popup and Shortcodes: by Phpbits Creative Studio – 1.0.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Services: by Automattic – 1.24.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1
    Yoast SEO: by Team Yoast – 14.8
    WP Mail SMTP: by WPForms – 2.3.1
    WP Store Locator: by Tijmen Smit – 2.2.233
    WPForms Lite: by WPForms – 1.6.2.2
    
    ### Inactive Plugins (5) ###
    
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce XML feed for Skroutz & Bestprice: by Papaki – 1.6.5 – Installed version not tested with active version of WooCommerce 4.4.1
    WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.6.8 – Installed version not tested with active version of WooCommerce 4.4.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #801 - /shop/
    Cart: #802 - /cart/
    Checkout: #803 - /checkout/
    My account: #4231 - /o-logariasmos-mou/
    Terms and conditions: #3527 - /%ce%bf%cf%81%ce%bf%ce%b9-%cf%87%cf%81%ce%b7%cf%83%ce%b7%cf%83-%cf%80%cf%81%ce%bf%cf%85%cf%80%ce%bf%ce%b8%ce%b5%cf%83%ce%b5%ce%b9%cf%83/
    
    ### Theme ###
    
    Name: OceanWP Child
    Version: 1.0
    Author URL: https://oceanwp.org/
    Child Theme: ✔
    Parent Theme Name: OceanWP
    Parent Theme Version: 1.8.7
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Complete: 171
    Oldest: 2020-07-24 23:17:06 +0000
    Newest: 2020-08-23 19:49:27 +0000
    
    Pending: 1
    Oldest: 2020-08-24 19:49:27 +0000
    Newest: 2020-08-24 19:49:27 +0000
    
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @timberwolfdk. There were some issues with the Product Filters by Attribute widget in WooCommerce 4.4.1, and it has been resolved in WooCommerce 4.5.2. If that has not resolved the issue for you, please let me know.

Viewing 3 replies - 1 through 3 (of 3 total)
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