• Resolved sujathabhat

    (@sujathabhat)


    Hello Team,

    Can someone address this query and suggest the best solution for the issue with Product Filter with Attributes.

    Products should display as per the selection in the LIST Type filter. In my website the SHOP page has “Product Type filter”. Once we select one of the Product Types (Ex: Aluminium Prints) — it is showing the products as per the selection, however while selecting the other prodduct type (Ex: Canvas Prints) filter should switch from Aluminium Prints to Canvas prints. But here it is taking as a multiple selects and displaying the default product image (Black Framed Print) instead of Canvas products.

    Awaiting yorr quick solution.

    Regards

    Sujatha

    • This topic was modified 4 months, 2 weeks ago by sujathabhat.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @sujathabhat

    Thanks for reaching out!

    however while selecting the other prodduct type (Ex: Canvas Prints) filter should switch from Aluminium Prints to Canvas prints. But here it is taking as a multiple selects and displaying the default product image (Black Framed Print) instead of Canvas products.

    I am sorry that you’re having issues with the Product Filter by Attributes widget on your site.

    I tested your site and can confirm the issue as seen below. Judging on the URL, it seems that the Aluminum Prints is already there by default and is not being removed even after selecting the other options.

    I replicate the scenario on my personal site, however, I am unable to reproduce the issue as you can see below:

    It looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

    Let us know how it goes!

    Thread Starter sujathabhat

    (@sujathabhat)

    Hi,
    
    Thank you for the quick response.
    
    Activated StoreFront theme and tested the woocommerce Product Filter by Attributes. It didn't give the expected result.
    
    Herewith I am sharing the System Status Report and Fatal Errors for your reference.
    
    Can you please have a look and suggest a quick fix. 
    
    If this did not resolve the issue, please share your *System Status Report*, that will help us further troubleshoot.
    
    
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    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field
    
    Daily Cron:&nbsp;<img alt="✔" src="https://fonts.gstatic.com/s/e/notoemoji/15.0/2714/72.png">&nbsp;Next scheduled: 2023-11-29 11:39:54 +00:00<br>Options:&nbsp;<img alt="✔" src="https://fonts.gstatic.com/s/e/notoemoji/15.0/2714/72.png"><br>Notes: 133<br>Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 335<br>Oldest: 2023-10-29 10:52:42 +0000<br>Newest: 2023-11-29 05:19:46 +0000
    
    Failed: 7,448<br>Oldest: 2023-03-14 15:33:28 +0000<br>Newest: 2023-11-29 05:21:49 +0000
    
    Pending: 3<br>Oldest: 2023-11-29 11:38:29 +0000<br>Newest: 2023-12-03 23:21:24 +0000
    
    ### Status report information ###
    
    Generated at: 2023-11-29 07:15:03 +00:00fatal-errors-2023-11-29-94d3d2880b41dcf29569806b50a803d6.log
    
    

    -11-29T05:11:05+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:12:05+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:12:53+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:13:23+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:13:45+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:13:54+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:14:04+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:14:24+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:14:41+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:14:49+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:15:09+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233 2023-11-29T05:15:17+00:00 CRITICAL Uncaught Error: Call to a member function social_icons() on null in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php:233 Stack trace: #0 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-widget.php(394): WEDDING_PLANNER_OZY_SocialBar_Widget->widget(Array, Array) #1 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/widgets.php(837): WP_Widget->display_callback(Array, Array) #2 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront/inc/storefront-template-functions.php(116): dynamic_sidebar('footer-1') #3 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(324): storefront_footer_widgets('') #4 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/sites/21a/e/e758ed799b/staging_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/sites/21a/e/e758ed799b/staging_html/wp-content/themes/storefront in /home/sites/21a/e/e758ed799b/staging_html/wp-content/plugins/ozy-wedding-planner-essentials/ozy-wedding-planner-essentials-widgets.php on line 233

    Hi @sujathabhat

    Activated StoreFront theme and tested the woocommerce Product Filter by Attributes. It didn’t give the expected result.

    Just to confirm, when you switched to the default Storefront theme, did you also deactivated all plugins except for WooCommerce?

    If not, please try once again by deactivating all plugins except for WooCommerce. If you have any custom code running as well, please disable them too. Then, try to see if the Product Filter is now working as expected.

    Otherwise, please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Thread Starter sujathabhat

    (@sujathabhat)

    Yes, I confirm that I have deactivated all the plugins except woocommerce.  Activated StoreFront theme again. Now i can see the shop page as per the screenshot below. Now the issue is the Product Filter by Attributes is not working here as per expectation. 

    image.png

      None of the selection is working. While selecting (Example: Aluminium Prints) it is not displaying as per selection. 

    image.png
    image.png

    Only Product Type “MUGS” selection is working properly as expected.

    image.png

    Looking forward for a quick solution

    Hi @sujathabhat

    Thanks for trying the suggested solution above. Checking your site, I can confirm that the issue persists here.

    One thing I am noticing here, is that the selected filters are being added to the URL which causes the confusion and for it not to work.

    https://staging.rhymesfortimes.com/shop/?query_type_material=or&filter_material=aluminium-prints,mugs,white-framed-prints

    On my personal site when clicking several filters, this is how the URL looks like:

    https://mystagingwebsite.com/?filter_color=blue%2Cgreen%2Cyellow&query_type_color=or

    Can you please share with us the step-by-step procedure on how are you adding the Filter by Attribute Widget on your site?

    If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

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