Product Feed Pro and Facebook Catalogue not syncing properly

  • Resolved 4fa

    (@4familyes)


    2 years, 6 months ago

    Hi there,

    Our Facebook feed items are not updating properly using Product Feed Pro Plugin.

    A number of items are being rejected because of lack of descriptions ( even though they have them) and images (the same situation- they also have images) or values like brand or gtin, mpn).

    After supplying the missing values and refreshing/updating the feed, the items are still not approved and rejected from the catalogue.

    Any solution would be massively appreciated!

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor supportadtribes

    (@supportadtribes)

    2 years, 6 months ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    After your adding the missing values to your field mapping, did you manually reprocess your feed and did you check if the missing fields were in the feed itself after processing was done?

    When the values were in the feed did you also make sure to manually fetch and reprocess the feed from within your Facebook catalogue?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    2 years, 6 months ago

    Hi,

    Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Product Feed Pro and Facebook Catalogue not syncing properly’ is closed to new replies.