Thanks for the clarification. We have just tried to replicate the issue at hand however on all of our test websites all products make it to the feed.
Can you check the WooCommerce fatal error logs of today and share its content with us? This is where you can find those logs: https://woocommerce.com/document/finding-php-error-logs/
Hi Tess,
Thanks for this. The debug.log however cannot be opened by us, seems to be protected?
Hi
https://gyazo.com/49eef5d127a65dbdc14e26f7f36f34ba
This is what it says, we cannot however copy paste it here for some reason
Hi Martin,
Thanks for sharing. That is an error from May 20th. Do you also have an error log for today or yesterday?
Hi,
We have some errors from Klarna Checkout from today, otherwise the closest one I can find is June 05:
https://gyazo.com/89c33a9579b3820d88b46ab3c2bb63f3
The one you shared is from 6th of May I think?
The latest one I sent is from June fifth
Are you sure? Our WooCommerce logs are build like this: yyyy-mm-dd, see for example ours of june 13th: https://www.dropbox.com/s/2414igayjat1c00/Screenshot%202023-06-15%20at%2015.44.58.png?dl=0
Well mine says 2023-06-05 right? Or did I sent the wrong one:
https://gyazo.com/69f5cdb1cf2dde12df97a8c19113b7d3
It’s possible that the file is protected. We’ll have to contact our tech support to check.
Our developer says the following:
Hi, I have checked and seems like the variations are missing from the FB Product feeds XML. The WooCommerce Feed Pro plugin rolled out an update two days ago (13th June 2023). Can just be a bug that was added in the recent update. All the settings at our end are fine. You can contact the customer support to check-in about the issue.
Hi Tess,
We just checked, for us product variations make it to the feeds just fine.
Are you sure you still have the “include product variations” setting enabled in your feed configuration? This one: https://www.dropbox.com/s/998miwx92t3dmia/Screenshot%202023-06-15%20at%2020.37.58.png?dl=0
Hi,
I see that some product variations do show up in the feed, but all are at least missing one variation, so it still seems that something’s wrong there. The ‘Include Product Variations’ is still toggled on.
Somehow we need to find a solution for this. This currently negatively impacts our ads as only one third of our products is shown and collection ads are missing items…
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This reply was modified 2 years, 11 months ago by
tessvstaten.
Hi Tess, we really need your debug.log URL to have a closer look at your feed configuration and update history for us to be able to look any further.
