Support » Plugin: WooCommerce » Product edit doesn’t open/work

  • mo7900

    (@mo7900)


    Hi,

    Since updating to 3.6.0+ we can’t open a product page to edit it. Also regular pages open, but very slow.

    We’re currently using the below code to make it work temporarily (found via: https://9seeds.com/wordpress-admin-post-editor-performance/)

    function s9_remove_post_custom_fields_metabox() {
    foreach ( get_post_types( ”, ‘names’ ) as $post_type ) {
    remove_meta_box( ‘postcustom’ , $post_type , ‘normal’ );
    }
    }
    add_action( ‘admin_menu’ , ‘s9_remove_post_custom_fields_metabox’ );

    Is anyone-else having this issue, can someone help us?

    we de-activated all plugin, switched themes and checked, the problem exists.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Stef

    (@serafinnyc)

    Have you tried using a default theme and checking? Also WC 3.6.3 is out as of yesterday. Try that in a staged area as well.

    mo7900

    (@mo7900)

    Hi Stef, Thanks for the reply.

    Yes, it’s updated to 3.6.3, the issue started from 3.6.0. We have brought it to a staging and bddn testing at the moment with no luck.

    As mentioned, everything is up-to date. All plugins except for WC is de-activated. Have checked with default themes. No luck!

    Stef

    (@serafinnyc)

    Submit a System Report please.

    WooCommerce > Status > Get System Report

    Paste it here as code.

    mo7900

    (@mo7900)

    Hi there,

    here you go. In overrides variable.php shows outdated, but we renamed and used the core file (along with de-activating all plugins as well, and changing themes, and even switching to parent theme of mediacenter as well).


    ### WordPress Environment ###

    WordPress address (URL): https://www.xx
    Site address (URL): https://www.xx
    WC Version: 3.6.3
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.18
    PHP Post Max Size: 1 GB
    PHP Time Limit: 3000
    PHP Max Input Vars: 3000
    cURL Version: 7.64.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.24-MariaDB
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.6.3
    WC Database Prefix: wp_
    Total Database Size: 1662.59MB
    Database Data Size: 875.95MB
    Database Index Size: 786.64MB
    wp_woocommerce_sessions: Data: 0.75MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 9.09MB + Index: 5.45MB
    wp_woocommerce_order_itemmeta: Data: 50.00MB + Index: 38.03MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.08MB + Index: 0.11MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_404_to_301: Data: 0.04MB + Index: 0.00MB
    wp_cjtoolbox_authors: Data: 0.00MB + Index: 0.01MB
    wp_cjtoolbox_backups: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_blocks: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_block_files: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_block_pins: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_block_templates: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_forms: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_form_groups: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_form_group_parameters: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_form_group_xfields: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_packages: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_package_objects: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_parameters: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_parameter_typedef: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_parameter_typeparams: Data: 0.00MB + Index: 0.00MB
    wp_cjtoolbox_templates: Data: 0.01MB + Index: 0.03MB
    wp_cjtoolbox_template_revisions: Data: 0.01MB + Index: 0.01MB
    wp_commentmeta: Data: 1.52MB + Index: 3.03MB
    wp_comments: Data: 31.56MB + Index: 30.09MB
    wp_faq_termmeta: Data: 0.00MB + Index: 0.00MB
    wp_gr_configuration: Data: 0.00MB + Index: 0.00MB
    wp_gr_orders_map: Data: 0.00MB + Index: 0.00MB
    wp_gr_products_map: Data: 0.00MB + Index: 0.00MB
    wp_gr_schedule_jobs_queue: Data: 0.00MB + Index: 0.00MB
    wp_gr_variants_map: Data: 0.00MB + Index: 0.00MB
    wp_huge_itslider_images: Data: 0.00MB + Index: 0.00MB
    wp_huge_itslider_params: Data: 0.00MB + Index: 0.00MB
    wp_huge_itslider_sliders: Data: 0.00MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 13.30MB + Index: 2.63MB
    wp_pmxe_exports: Data: 0.01MB + Index: 0.00MB
    wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB
    wp_pmxe_posts: Data: 0.19MB + Index: 0.09MB
    wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB
    wp_postmeta: Data: 614.00MB + Index: 596.00MB
    wp_posts: Data: 41.55MB + Index: 16.88MB
    wp_pv_commission: Data: 0.36MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wp_social_users: Data: 0.02MB + Index: 0.02MB
    wp_termmeta: Data: 4.36MB + Index: 3.01MB
    wp_terms: Data: 0.08MB + Index: 0.09MB
    wp_term_relationships: Data: 1.52MB + Index: 1.52MB
    wp_term_taxonomy: Data: 0.09MB + Index: 0.11MB
    wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 88.63MB + Index: 81.23MB
    wp_users: Data: 5.52MB + Index: 5.55MB
    wp_usquare: Data: 0.00MB + Index: 0.00MB
    wp_wcpdf_invoice_number: Data: 0.22MB + Index: 0.13MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_product_meta_lookup: Data: 0.28MB + Index: 0.37MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wp_wfConfig: Data: 0.53MB + Index: 0.01MB
    wp_wfCrawlers: Data: 0.01MB + Index: 0.00MB
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wp_wfFileMods: Data: 4.63MB + Index: 0.70MB
    wp_wfHits: Data: 3.27MB + Index: 0.64MB
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB
    wp_wfIssues: Data: 0.00MB + Index: 0.01MB
    wp_wfKnownFileList: Data: 2.32MB + Index: 0.30MB
    wp_wfLiveTrafficHuman: Data: 0.20MB + Index: 0.22MB
    wp_wfLocs: Data: 0.01MB + Index: 0.00MB
    wp_wfLogins: Data: 0.16MB + Index: 0.04MB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB
    wp_wfNotifications: Data: 0.01MB + Index: 0.00MB
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_wfStatus: Data: 0.08MB + Index: 0.03MB
    wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_table_rates: Data: 0.01MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 8561
    br_notice: 1
    contactform: 4
    faq: 19
    logo: 10
    logo_slider: 1
    nav_menu_item: 46
    page: 53
    pgs: 16
    popup_theme: 1
    post: 4
    product: 3906
    product_variation: 2193
    scheduled-action: 2968
    sd2_custom_slide: 1
    sdslide: 1
    shop_coupon: 52
    shop_order: 52596
    shop_order_refund: 540
    shop_order_vendor: 5288
    sliders: 3
    spucpt: 1
    static_block: 12
    wc_order_email: 5
    wc_order_status: 10
    wpcdt_countdown: 4
    wpcf7_contact_form: 4
    yith_wcpmr_rule: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (59) ###

    Redux Framework: by Team Redux – 3.6.15
    404 to 301: by Joel James – 3.0.4
    Payment Gateway Based Fees and Discounts for WooCommerce Pro: by Tyche Softwares – 2.5.7
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.9.2 – Not tested with the active version of WooCommerce
    Envato Market: by Envato – 2.0.1
    GetResponse for WordPress: by GetResponse – 5.4.1
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    WPBakery Page Builder: by Michael M – WPBakery.com – 5.7
    Media Center Extensions: by Transvelo – 2.7.10
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
    Social Icons for WooCoomerce Emails: by Luiz Bills – 2.0.4 – Not tested with the active version of WooCommerce
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.14.1
    WC Vendors Marketplace: by WC Vendors – 2.1.9
    Woocommerce delete product images: by Husain Ahmed – 1.0.2 – Not tested with the active version of WooCommerce
    Show Shipping Ratings for States: by xx – 1.0
    WooCommerce Payment Gateway Based Fees: by InoPlugs – 3.1.5 – Not tested with the active version of WooCommerce
    WooCommerce Advanced Bulk Edit: by George Iron – 4.4.2 – Not tested with the active version of WooCommerce
    WooCommerce COD Advanced: by AheadZen – 1.3.0 – Not tested with the active version of WooCommerce
    WooCommerce Facebook Like Share Button: by Terry Tsang – 2.2.4 – Not tested with the active version of WooCommerce
    WooCommerce Order Status Manager: by SkyVerge – 1.9.4
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.12
    WooCommerce Product Add-ons: by WooCommerce – 3.0.11
    WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.13.1
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.13
    WooCommerce Smart Coupons: by StoreApps – 4.0.3 – Not tested with the active version of WooCommerce
    WooCommerce Social Login: by SkyVerge – 2.6.3
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.14 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.6.3
    Wordfence Security: by Wordfence – 7.3.2
    Yoast SEO: by Team Yoast – 11.2.1 – Not tested with the active version of WooCommerce
    WP Rocket: by WP Media – 3.2.6
    YITH WooCommerce Ajax Product Filter: by YITH – 3.6.3

    ### Inactive Plugins (15) ###

    xx Bank – WooCommerce Gateway: by xx – 1.0 – Not tested with the active version of WooCommerce
    xx Bank – WooCommerce Gateway 4: by xx – 1.0 – Not tested with the active version of WooCommerce
    xx Bank – WooCommerce Gateway 6: by xx – 1.0 – Not tested with the active version of WooCommerce
    Maintenance: by fruitfulcode – 3.6.1
    xx Bank IPG-1: by xx – 1.0
    xx Bank IPG-2: by xx – 1.1
    xx Bank IPG-3: by xx – 1.1
    xx Bank IPG-4: by xx – 1.1
    xx Bank IPG-5: by xx – 1.1
    Query Monitor: by John Blackbourn – 3.3.5
    WC Shipping Rates Importer: by joesat – 1.1.0 – Not tested with the active version of WooCommerce
    WooCommerce xx bank payment Gateway 02: by xx Solutions – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce xx bank payment Gateway 04: by xx Solutions – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce xx bank payment Gateway 05: by xx Solutions – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce xxxx: by – – Not tested with the active version of WooCommerce

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: LKR (රු)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #8293 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #8295 – /my-account/
    Terms and conditions: #1668 – /terms-and-conditions/

    ### Theme ###

    Name: MediaCenter Child
    Version: 2.7.10
    Author URL: https://madrasthemes.com
    Child Theme: ✔
    Parent Theme Name: MediaCenter
    Parent Theme Version: 2.7.10
    Parent Theme Author URL: https://madrasthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: mediacenter-child/woocommerce/cart/cart.php
    mediacenter-child/woocommerce/single-product/add-to-cart/external.php
    mediacenter-child/woocommerce/single-product/add-to-cart/grouped.php
    mediacenter-child/woocommerce/single-product/add-to-cart/simple.php
    mediacenter-child/woocommerce/single-product/add-to-cart/variable.php version 3.4.1 is out of date. The core version is 3.5.5
    mediacenter-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    mediacenter-child/woocommerce/single-product/price.php
    mediacenter-child/woocommerce/single-product/short-description.php

    Outdated Templates: ❌

    Learn how to update

    ### Social Login ###

    Facebook: ✔ Available
    Twitter: ✔ Available
    Google: Disabled
    Amazon: Disabled
    Linkedin: Disabled
    Paypal: Disabled
    Instagram: Disabled
    Disqus: Disabled
    Yahoo: Disabled
    Vkontakte: Disabled

    ### Action Scheduler ###

    Complete: 2,965
    Oldest: 2019-04-16 20:04:38 +0530
    Newest: 2019-05-17 19:51:38 +0530

    Pending: 2
    Oldest: 2019-05-17 20:06:38 +0530
    Newest: 2019-05-18 03:36:46 +0530

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 1
    Oldest: 2019-04-17 12:16:06 +0530
    Newest: 2019-04-17 12:16:06 +0530

    `

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @mo7900 Were you able to find a solution to the issue with not being able to edit products, or has the issue been resolved with subsequent updates?

    Hi there, we’re still using the above mentioned code to open/edit/add products and regular post pages at normal speed. If we don’t use the code they do open, but takes ages to open/load. And every now and then the post pages act up too, and will not let us add new pages etc. So we’re still continuing to use the code mentioned in my initial post.

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @mo7900 It appears you have some premium plugins through WooCommerce.com. If you have active licenses for these, you are entitled to premium support. I would suggest you create a ticket through your account at https://woocommerce.com/my-account and the staff will be able to dig into this further for you.

    Plugin Support Mike W

    (@nixiack8)

    Hi @mo7900,

    I am not seeing a ticket submitted for this issue. Have you been able to submit the ticket? If so you can let me know you have here and we can close this thread.

    I look forward to hearing back from you!

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.