Support » Plugin: WooCommerce Correios » product dimensions not working

  • Resolved julianens

    (@julianens)


    hello claudio,

    I’m trying to configure my product dimensions to: 16 x 11 x 8 (C x L x A)
    but the plugin is not working. with these dimensions I get this message:

    ” Desculpe, aparentemente não existem métodos de entrega disponíveis para sua localidade (Brasil). Se você precisa de ajuda ou deseja fazer uma negociação para realizar a entrega, entre em contato conosco. “

    correios website says the minimum measures are:
    16cm for comprimento
    11cm for largura
    2cm for altura

    I noticed that if I increase the product quantity to 2, the shipping calculation works fine and it shows the PAC and SEDEX price. But if I only have 1 quantity it shows the error message above.

    how can i fix this?

    obrigada!

    http://wordpress.org/plugins/woocommerce-correios/

Viewing 2 replies - 1 through 2 (of 2 total)
  • nevermind. i found the error.
    i inserted the wrong values on correios configuration page:
    Altura Mínima 8
    Largura Mínima 9
    Comprimento Mínimo 12

    so i think it was conflicting with the product dimensions.

    thank you for the great plugin! 🙂

    Plugin Author Claudio Sanches

    (@claudiosanches)

    Just look at the plugin log.
    There will always show you exactly what’s wrong.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘product dimensions not working’ is closed to new replies.