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WooCommerce Correios
[resolved] product dimensions not working (3 posts)

  1. julianens
    Posted 1 year ago #

    hello claudio,

    I'm trying to configure my product dimensions to: 16 x 11 x 8 (C x L x A)
    but the plugin is not working. with these dimensions I get this message:

    " Desculpe, aparentemente não existem métodos de entrega disponíveis para sua localidade (Brasil). Se você precisa de ajuda ou deseja fazer uma negociação para realizar a entrega, entre em contato conosco. "

    correios website says the minimum measures are:
    16cm for comprimento
    11cm for largura
    2cm for altura

    I noticed that if I increase the product quantity to 2, the shipping calculation works fine and it shows the PAC and SEDEX price. But if I only have 1 quantity it shows the error message above.

    how can i fix this?



  2. julianens
    Posted 1 year ago #

    nevermind. i found the error.
    i inserted the wrong values on correios configuration page:
    Altura Mínima 8
    Largura Mínima 9
    Comprimento Mínimo 12

    so i think it was conflicting with the product dimensions.

    thank you for the great plugin! :)

  3. Claudio Sanches
    Plugin Author

    Posted 1 year ago #

    Just look at the plugin log.
    There will always show you exactly what's wrong.

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