Title: Product description blank.
Last modified: August 31, 2016

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# Product description blank.

 *  Resolved [rosebelluk](https://wordpress.org/support/users/rosebelluk/)
 * (@rosebelluk)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/product-description-blank/)
 * Hi, I have created a template but [product_content](http://codex.wordpress.org/product_content)
   shortcode is blank.
 * The product descriptions on my site are created via a shortcode through another
   plugin so I am guessing that is the reason why.
 * Is it possible for me to get the description this way or do I need the full description
   in my wordpress posts for this to function correctly?
 * Thanks
 * [https://wordpress.org/plugins/wp-lister-for-ebay/](https://wordpress.org/plugins/wp-lister-for-ebay/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/product-description-blank/#post-7071900)
 * Hello rosebelluk.
 * I am happy to assist you with this today.
 * If you set the “shortcode processing” option on the advanced setting page to 
   process shortcodes “in description and listing template”, then you should be 
   able to use any shortcode in the listing template directly. But whether this 
   actually works or not mainly depends on how the plugin that implements this shortcode
   works internally. In theory, the product_content shortcode should work as well
   as WP-Lister will try to process shortcodes in the listing description by default
   already.
 * If this doesn’t work at all, no matter what you set the “shortcode processing”
   option to, then the only way might be to create a custom shortcode for WP-Lister
   which would build the description programmatically, emulating or calling the 
   plugin that provides this shortcode. more information on implementing custom 
   WP-Lister shortcodes can be found at [https://www.wplab.com/plugins/wp-lister/api/#wplister_process_template_html](https://www.wplab.com/plugins/wp-lister/api/#wplister_process_template_html)
 * Kind regards
    John
 *  Thread Starter [rosebelluk](https://wordpress.org/support/users/rosebelluk/)
 * (@rosebelluk)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/product-description-blank/#post-7071907)
 * Many thanks for your detailed response.
 * I have tried all the options for shortcode processing and that makes no difference.
   It either displays nothing or it displays the shortcode from the other plugin
   so it appears the two do not want to play nicely together!
 * I will take a look at the page you have linked to regarding custom shortcodes
   and see if I can figure something out from there. I already have a backup solution
   which is working well with wp-lister at the moment.
 * Thanks for the support.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product description blank.’ is closed to new replies.

 * ![](https://ps.w.org/wp-lister-for-ebay/assets/icon-256x256.png?rev=2372284)
 * [WP-Lister Lite for eBay](https://wordpress.org/plugins/wp-lister-for-ebay/)
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## Tags

 * [blank content](https://wordpress.org/support/topic-tag/blank-content/)

 * 2 replies
 * 2 participants
 * Last reply from: [rosebelluk](https://wordpress.org/support/users/rosebelluk/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/product-description-blank/#post-7071907)
 * Status: resolved