Product description and add to cart button is gone after update

  • Resolved Beatrice Zemp

    (@beatricekunzi)


    2 years, 5 months ago

    Hi WooCommerce Support

    Since several days, I gues after the recent WooCommerce update, the product discription and the add to cart button does not display on the product page.

    Now I have activated the default Theme Twenty Twenty Four and it works, do you have an idea why? Before I used the Highstarter Theme.

    Thank you very much for your support in advance.

    Best regards

    Beatrice

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years, 4 months ago

    Hey there 👋

    Thanks for reaching out!

    It looks like the Product description and Add to cart button are missing after an update, correct?

    Now I have activated the default Theme Twenty Twenty Four and it works, do you have an idea why? Before I used the Highstarter Theme.

    Ah, thanks for sharing this, that is very helpful!

    Since the issue is resolved when switching to a default theme (Twenty Twenty-Four), this indicates an issue with the theme you were using when the issue was still present (Highstarter).

    In that case, since support for third-party themes is outside our scope of support, I’d suggest reaching out to the theme developers for further help with this as they may have a workaround or fix.

    You can contact the theme developers directly, here:

    Hope this helps 🙂

    karll10

    (@karll10)

    1 year, 11 months ago

    I am having the same issue, I also tried switching theme but that did not work. Can you please advise?

    ckadenge (woo-hc)

    (@ckadenge)

    1 year, 11 months ago

    Hi @karll10,

    Sorry to hear that you are experiencing the same issue. However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.
    You can create a new thread here.
    Thanks for understanding!

    karll10

    (@karll10)

    1 year, 11 months ago

    Sorry, no problem. Just done it there now…

Viewing 4 replies - 1 through 4 (of 4 total)

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