Support » Plugin: CTX Feed – WooCommerce Product Feed Manager Plugin » Product Default Currency Is Ignored

  • jomateix

    (@jomateix)


    I have been trying to reach Webappick customer support but somehow your support form returns errors and cannot communicate with you.

    We feed products to Facebook via your plugin.
    Today, all product prices on FB Catalog have been converted to USD rates, instead of TRY (which is default).
    We have verified that problem is originating from the XML feed. Not the FB side.
    All caches have been cleared several times but the problem persists.

    Requesting support please.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Ohidul Islam

    (@wahid0003)

    Hello @jomateix

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please give us the feed file links and a screenshot of your feed configuration. You can use Pasteboard.co or Dropbox to upload the screenshot and include the screenshot link here.

    Thread Starter jomateix

    (@jomateix)

    Thread Starter jomateix

    (@jomateix)

    By the way; it seems that not only that feed, but all other feeds have the same situation.

    Plugin Author Ohidul Islam

    (@wahid0003)

    Hi @jomateix

    Give a screenshot of the Content Settings section from the feed config page.

    Also, go to CTX Feed > Status, click on the Copy Status button at the bottom of the page and paste the status here.

    Thread Starter jomateix

    (@jomateix)

    Content settings:
    https://www.dropbox.com/s/2rz3o2kxpom5tge/content-settings.png?dl=0

    Status:

    
    WooCommerce Version: 5.8.0 - You are using the latest version of WooCommerce.
    
    Product Types: ☞  Basit ürün [simple]
    
    ☞  Gruplandırılmış ürün [grouped]
    
    ☞  Harici / Bağlantılı ürün [external]
    
    ☞  Varyasyonlu ürün [variable]
    
    Total Products: WP Query: 1906
    WC Product Query: 1906
    Both Query: 1906
    
    Product Total by Types.
    
    ☞  Simple Product: 1747
    
    ☞  Variable Product: 159
    
    ☞  Product Variations: 314
    
    Product Per Batch: 200
    
    Product Query Type: WC_Product_Query
    
    Default Customer Location: Default Customer Location
    Shop Base Address
    
    Store Address
    Suadiye Mahallesi, Bağdat Caddesi
    Kadıköy
    TR:TR34
    34740
    
    Multi Language Site: WPML
    
    Multi Currency Site: WooCommerce Currency Switcher by Realmag777
    
    Below Multi Currency Plugins are compatible with Woo Feed Pro. 
    
    ☞  Currency Switcher WooCommerce by Aelia
    ☞  WooCommerce Currency Switcher by Realmag777
    ☞  WooCommerce Multilingual
    ☞  Polylang
    
    WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.
    
    WP CRON: Ok
    
    Upload Directory: Ok - Writable.
    
    Cache Plugin Installed: WP Rocket plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?
    
    WordPress Multi Site: No
    
    Home Url: https://bellezzabyh.com
    
    Site Url: https://bellezzabyh.com
    
    Version: 5.8.0
    
    Log Directory: /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/uploads/wc-logs/
    
    Log Directory Writable: Yes
    
    WP Version: 5.8.1
    
    WP Multisite: No
    
    WP Memory Limit: 1 GB
    
    WP Debug Mode: No
    
    WP Cron: Yes
    
    Language: tr_TR
    
    External Object Cache: Yes
    
    Server Info: Apache
    
    Php Version: 7.4.25
    
    Php Post Max Size: 512 MB
    
    Php Max Execution Time: 120
    
    Php Max Input Vars: 1000 B
    
    Curl Version: 7.68.0, OpenSSL/1.1.1f
    
    Suhosin Installed: No
    
    Max Upload Size: 512 MB
    
    Mysql Version: 8.0.25
    
    Mysql Version String: 8.0.25
    
    Default Timezone: UTC
    
    Fsockopen Or Curl Enabled: Yes
    
    Soapclient Enabled: Yes
    
    Domdocument Enabled: Yes
    
    Gzip Enabled: Yes
    
    Mbstring Enabled: Yes
    
    Remote Post Successful: Yes
    
    Remote Post Response: 200
    
    Remote Get Successful: Yes
    
    Remote Get Response: 200
    
    Astra Child: 3.4.4.1621691775 (Latest:0)
    
    WPML Multilingual CMS (OnTheGoSystems): 4.5.0
    
    WPML SEO (OnTheGoSystems): 2.0.1
    
    LayerSlider WP (Kreatura Media): 6.11.9
    
    Advanced noCaptcha & invisible Captcha (WP White Security): 6.1.7
    
    FiboSearch - AJAX Search for WooCommerce (FiboSearch Team): 1.13.0 (Latest:1.14.0)
    
    All-in-One WP Migration Unlimited Extension (ServMask): 2.42
    
    All-in-One WP Migration (ServMask): 7.48 (Latest:7.49)
    
    Marka Pro (Beyin Fırtınası Gücü): 3.5.7 (Latest:3.6.3)
    
    Premium Starter Templates (Brainstorm Force): 2.6.18 (Latest:2.7.5)
    
    Astra Widgets (Brainstorm Force): 1.2.9
    
    Better Font Awesome (Mickey Kay): 2.0.1
    
    Child Theme Configurator (Lilaea Media): 2.5.8
    
    Classic Widgets (WordPress Contributors): 0.2
    
    Clear Cart & Sessions for WooCommerce (fmeaddons): 1.0.0
    
    Cookie Notice & Compliance for GDPR / CCPA (Hu-manity.co): 2.1.5
    
    Yoast Duplicate Post (Enrico Battocchi & Team Yoast): 4.1.2
    
    Google Tag Manager for WordPress (Thomas Geiger): 1.13.1
    
    Easy WP SMTP (wpecommerce, alexanderfoxc): 1.4.7
    
    Elementor Pro (Elementor.com): 3.4.2 (Latest:3.5.0)
    
    Elementor (Elementor.com): 3.4.5 (Latest:3.4.7)
    
    WooCommerce için Facebook (Facebook): 2.6.5 (Latest:2.6.7)
    
    Insert Headers and Footers (WPBeginner): 1.6.0
    
    Smash Balloon Instagram Feed (Smash Balloon): 2.9.4 (Latest:2.9.5)
    
    iyzico WooCommerce (iyzico): 3.1.1
    
    Max Mega Menu - Pro Addon (megamenu.com): 2.2.2 (Latest:2.2.3)
    
    Max Mega Menu (megamenu.com): 2.9.4 (Latest:2.9.5)
    
    PW WooCommerce Bulk Edit Pro (Pimwick, LLC): 2.292 (Latest:2.294)
    
    Really Simple SSL (Really Simple eklentileri): 5.1.2 (Latest:5.1.3)
    
    Redirection (John Godley): 5.1.3
    
    Redis Object Cache (Till Krüss): 2.0.21
    
    CTX Feed Pro (WebAppick): 5.2.96
    
    White Label CMS (www.videousermanuals.com): 2.2.4
    
    WooCommerce için Gelişmiş Gönderi Takibi (zorem): 3.2.9 (Latest:3.3)
    
    WOOCS - WooCommerce Currency Switcher (realmag777): 2.3.7
    
    WooCommerce Multilingual (OnTheGoSystems): 4.12.1
    
    WooCommerce Ürün Eklentileri (WooCommerce): 4.0.0
    
    WooCommerce Product CSV Import Suite (WooCommerce): 1.10.39
    
    WOOF - WooCommerce Products Filter (realmag777): 1.2.5.3 (Latest:1.2.6)
    
    WooCommerce (Automattic): 5.8.0
    
    Wordfence Security (Wordfence): 7.5.6
    
    Yoast SEO Premium (Yoast Takımı): 17.3
    
    Yoast SEO (Yoast ekibi): 17.3 (Latest:17.5)
    
    WP All Export Pro (Soflyy): 1.6.7 (Latest:1.7.2)
    
    WP All Import Pro (Soflyy): 4.6.7 (Latest:4.7.1)
    
    WP Rocket (WP Media): 3.9
    
    WP All Export - User Export Add-On Pro (Soflyy): 1.0.4 (Latest:1.0.7)
    
    WPForms Lite (WPForms): 1.7.0
    
    WPML Media (OnTheGoSystems): 2.7.0
    
    WPML String Translation (OnTheGoSystems): 3.2.0
    
    WPForms Multilingual (OnTheGoSystems): 0.2.0
    
    Yoast SEO: WooCommerce (YOAST & AWTASARIM): 14.0
    
    YITH Advanced Refund System for WooCommerce Premium (YITH): 1.2.8
    
    YITH WooCommerce Dynamic Pricing and Discounts Premium (YITH): 2.1.2
    
    YITH WooCommerce Points and Rewards Premium (YITH): 2.0.7
    
    YITH WooCommerce Wishlist Premium (YITH): 3.0.20
    
    Feed Files
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google/xml/bbh-google-uk.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google/xml/bbh-google-uk-2.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/facebook/xml/bbh-uk.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/facebook/xml/bbh-uk-2.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/facebook/xml/bbh-uk-2-2.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/facebook/xml/bellezzabyh-facebook-feed.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google/xml/google-shopping.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google_local/xml/google-yerel-envanter.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google/xml/segmentify-tr.xml
    https://bellezzabyh.com/wp-content/uploads/woo-feed/google/xml/segmentify-tr-2.xml
    
    Fatal Errors
    2021-11-06T07:20:17+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T07:20:50+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T07:48:31+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T08:41:44+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T09:14:26+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T09:24:35+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    2021-11-06T10:53:26+00:00 CRITICAL Uncaught Error: Call to a member function get_ID() on bool in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php:167
    Stack trace:
    #0 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(303): WebAppick\Feed\Tracker\Facebook\Pixel->product_add_to_cart_data()
    #1 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
    #2 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action()
    #3 /var/www/vhosts/bellezzabyh.com/httpdocs/wp-admin/admin-ajax.php(202): do_action()
    #4 {main}
      thrown in /var/www/vhosts/bellezzabyh.com/httpdocs/wp-content/plugins/webappick-product-feed-for-woocommerce-pro/libs/webappick-product-feed-for-woocommerce/includes/Tracker/Facebook/Pixel.php on line 167
    
    
    Thread Starter jomateix

    (@jomateix)

    I have pasted status and it is witheld by the system fyi.

    Thread Starter jomateix

    (@jomateix)

    Plugin Author Ohidul Islam

    (@wahid0003)

    Hi @jomateix

    For multi-currency which plugin are you using? WPML or WooCommerce Currency Switcher by Realmag777?

    Thread Starter jomateix

    (@jomateix)

    WPML’s multi currency is off.
    Realmag777 is active.

    Plugin Author Ohidul Islam

    (@wahid0003)

    Hi @jomateix

    Got the issue. We are working on the issue. Hopefully, we will release a new version on Monday.

    Thread Starter jomateix

    (@jomateix)

    Thanx for promtly responding.
    In the meantime, we have “downgraded” to FB pixel lol.

Viewing 11 replies - 1 through 11 (of 11 total)
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