Support » Plugin: WooCommerce » Product date not updating

  • Resolved Gemini23

    (@gemini23)


    Hi

    The data is pulled in via datafeed where there is likely an incorrect date on one product.

    The date is incorrect on this product on the Date Tab
    ie VALID FROM 2019-02-05 19:30:00
    (I have manually entered the correct date in text – it should be Wednesday 19th February 2020) – but when I edit the product to change the date – and save via ‘Update’ the new (correct) date does save – and the old date remains.

    Any suggestions as to why this is happening and how to fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amanda

    (@amandasjackson)

    Hi there,

    It sounds like you are using an additional plugin to sell your Bookable products. You will want to contact the plugin’s developer for support with this.

    Plugin Support Amanda

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi Amanda – Sorry but I missed your reply – I am not aware I am using a different plugin regarding Woocommerce – please can you advise which plugin you think it could be?

    Plugin Support Amanda

    (@amandasjackson)

    Hi there,

    Could you please share a copy of your site’s System Status as this will provide a list of plugins installed on your site. Without information like this we really have no way of knowing any plugins that you are using.

    You can find it via WooCommerce > Status

    Select Get system report and then Copy for support.  Once you’ve done that, paste it here in your response.

    Thanks – and here

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.londontheatre1.com
    Site address (URL): https://www.londontheatre1.com
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    WP Version: ❌ 4.9.10 - There is a newer version of WordPress available (5.2.1)
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    ### Theme ###
    
    Name: Metro Pro
    Version: 2.2.2
    Author URL: http://www.studiopress.com/
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.7.1
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 19
    Oldest: 2019-05-13 17:18:43 +0100
    Newest: 2019-06-12 20:40:53 +0100
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
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    In-progress: 0
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    Failed: 0
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    Plugin Support Amanda

    (@amandasjackson)

    Hi @gemini23

    It looks like the plugin(s) you may have been referring to are the following

    Datafeedr API: by datafeedr.com – 1.0.101
    Datafeedr Product Sets: by datafeedr.com – 1.2.36
    Datafeedr WooCommerce Importer: by datafeedr.com – 1.2.38

    I would recommend reaching out to the folks at datafeedr.com to see if they can assist you with the incorrect date being pulled in and not saving the correct, manually added date.

    Hi – the incorrect date is in the data feed and as such is being pulled in ‘correctly’ it is incorrect in the inventory. THE problem is that I am unable to amend the date manually and to save it.

Viewing 7 replies - 1 through 7 (of 7 total)
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