Support » Plugin: WooCommerce » Product date not updating

  • Resolved Gemini23



    The data is pulled in via datafeed where there is likely an incorrect date on one product.

    The date is incorrect on this product on the Date Tab
    ie VALID FROM 2019-02-05 19:30:00
    (I have manually entered the correct date in text – it should be Wednesday 19th February 2020) – but when I edit the product to change the date – and save via ‘Update’ the new (correct) date does save – and the old date remains.

    Any suggestions as to why this is happening and how to fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amanda


    Hi there,

    It sounds like you are using an additional plugin to sell your Bookable products. You will want to contact the plugin’s developer for support with this.

    Plugin Support Amanda


    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi Amanda – Sorry but I missed your reply – I am not aware I am using a different plugin regarding Woocommerce – please can you advise which plugin you think it could be?

    Plugin Support Amanda


    Hi there,

    Could you please share a copy of your site’s System Status as this will provide a list of plugins installed on your site. Without information like this we really have no way of knowing any plugins that you are using.

    You can find it via WooCommerce > Status

    Select Get system report and then Copy for support.  Once you’ve done that, paste it here in your response.

    Thanks – and here

    ### WordPress Environment ###
    WordPress address (URL):
    Site address (URL):
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.10 - There is a newer version of WordPress available (5.2.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    ### Server Environment ###
    Server Info: Apache/2.4.39 (Unix) mod_hive/6.27 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
    PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 1,000 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 20000
    cURL Version: 7.59.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.36-82.1-log
    Max Upload Size: 1,000 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
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    WC Database Prefix: wp_
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    Database Index Size: 61.45MB
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    Hide errors from visitors: ✔
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    rated-1 (rated-1)
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    Connected to ✔
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    Basket: ❌ Page not set
    Checkout: ❌ Page not set
    My account: ❌ Page not set
    Terms and conditions: ❌ Page not set
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    Version: 2.2.2
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Genesis
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    Parent Theme Author URL:
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    ### Templates ###
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    ### Action Scheduler ###
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    Oldest: 2019-05-13 17:18:43 +0100
    Newest: 2019-06-12 20:40:53 +0100
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    Newest: –
    Canceled: 0
    Oldest: –
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    Plugin Support Amanda


    Hi @gemini23

    It looks like the plugin(s) you may have been referring to are the following

    Datafeedr API: by – 1.0.101
    Datafeedr Product Sets: by – 1.2.36
    Datafeedr WooCommerce Importer: by – 1.2.38

    I would recommend reaching out to the folks at to see if they can assist you with the incorrect date being pulled in and not saving the correct, manually added date.

    Hi – the incorrect date is in the data feed and as such is being pulled in ‘correctly’ it is incorrect in the inventory. THE problem is that I am unable to amend the date manually and to save it.

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