Support » Plugin: WooCommerce » Product Data Tabs not working at all

  • Resolved nehagrover027

    (@nehagrover027)


    I had the same issue on another site where I’ve tried all default themes, deactivating all plugins etc, but nothing worked. Then I thought of trying this on a default fresh installation. As you can see this is a fresh new installation: http://ornatestudios.com/delhi2/shop/ with only one product and no content even. Default tgheme is activated. No other plugin than Woocommerce is activated. Still what I’m seeing on backend is: https://www.screencast.com/t/LNO9QEKclt0
    As you can see , there are no errors in Console too. πŸ™

    This is so frustrating. I’m working with Woocommerce from past so many years and never had such weird issue. Please help.!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Stef

    (@serafinnyc)

    Hi @nehagrover027 sorry to hear about your frustration. The tabs not working usually means there’s a jQuery issue or a template file has been overridden and it’s not playing nice.

    Can you submit a System Report please? Goto

    WooCommerce > Status > Get System Report

    and paste that here.

    Thanks

    Stef

    (@serafinnyc)

    I should have looked at the image. My bad. Definitely need to see a System Report if it’s pertaining to the backend.

    Thread Starter nehagrover027

    (@nehagrover027)

    Sure Stef. Please note that this installation is using Twentyseventeen default theme and no plugins except WooCommerce.
    Here’s the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://ornatestudios.com/delhi2
    Site address (URL): http://ornatestudios.com/delhi2
    WC Version: 3.6.4
    Log Directory Writable: βœ”
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: βœ”
    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.0.2q
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.43-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 3.6.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: βœ”
    Total Database Size: 0.63MB
    Database Data Size: 0.52MB
    Database Index Size: 0.11MB
    wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB
    wp_comments: Data: 0.00MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 0.51MB + Index: 0.03MB
    wp_postmeta: Data: 0.00MB + Index: 0.01MB
    wp_posts: Data: 0.01MB + Index: 0.01MB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.00MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 2
    post: 2
    product: 1
    scheduled-action: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.6.4
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.2
    Hello Dolly: by Matt Mullenweg – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (Β£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: ❌ Page not set
    Checkout: ❌ Page not set
    My account: ❌ Page not set
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2019-06-05 18:24:05 +0000
    Newest: 2019-06-05 18:24:05 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Stef

    (@serafinnyc)

    Right off the bat I’m going to say you need at a minimum a 7.1 PHP version. Try that and let’s see.

    Thread Starter nehagrover027

    (@nehagrover027)

    Hi Stef,

    Updated PHP version to 7.2 but still the same issue. πŸ™

    Please see the new status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://ornatestudios.com/delhi2
    Site address (URL): http://ornatestudios.com/delhi2
    WC Version: 3.6.4
    Log Directory Writable: βœ”
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: βœ”
    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.16
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.43-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 3.6.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: βœ”
    Total Database Size: 0.72MB
    Database Data Size: 0.61MB
    Database Index Size: 0.11MB
    wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB
    wp_comments: Data: 0.00MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 0.60MB + Index: 0.03MB
    wp_postmeta: Data: 0.00MB + Index: 0.01MB
    wp_posts: Data: 0.01MB + Index: 0.01MB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.00MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 2
    post: 2
    product: 2
    scheduled-action: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.6.4
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.2
    Hello Dolly: by Matt Mullenweg – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (Β£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: ❌ Page not set
    Checkout: ❌ Page not set
    My account: ❌ Page not set
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2019-06-05 18:24:05 +0000
    Newest: 2019-06-05 18:24:05 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Stef

    (@serafinnyc)

    And you’ve disabled all plugins except for WC?

    Also, switch to a default theme temporarily and try.

    Thread Starter nehagrover027

    (@nehagrover027)

    Hi Stef,

    Yes. This is an absolute fresh installation.
    I created a test user account. you can check it here:
    https://onetimesecret.com/secret/h8d7oe0911yaep7ydujpa2sen2990l5

    Please let me know what you get.

    Thanks

    Stef

    (@serafinnyc)

    ah that’s right. sorry, still early for me. thanks. you can delete that though. no posting creds in this forum.

    i was able to click them. so I’d say try another browser. Do you have extensions installed on the current browser you’re using?

    Thread Starter nehagrover027

    (@nehagrover027)

    Hi Stef,

    I’ll check on this. and no worries about the credentials. those won’t be visible to anyone now.

    Thanks for your help though.

    Stef

    (@serafinnyc)

    I know but just wanted to let you know for future. :o)

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Product Data Tabs not working at all’ is closed to new replies.