Title: product data not found
Last modified: September 1, 2022

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# product data not found

 *  Resolved [rklgg](https://wordpress.org/support/users/rklgg/)
 * (@rklgg)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/product-data-not-found/)
 * Hi 🙂
 * I have been talking to my host providers and they have told me to ask you. In
   the mobile version of my website I get an error: “no data found for this product,
   so it is not loading”.
 * On desktop the website works perfectly, the problem is on mobile. When I want
   to see the details of a product, the page remains blank and does not load.
    [https://gyazo.com/7b577b1ee805f95af835b16262a28c10](https://gyazo.com/7b577b1ee805f95af835b16262a28c10)
   [https://gyazo.com/f60faef01307c68f668b02afa98c0611](https://gyazo.com/f60faef01307c68f668b02afa98c0611)
 * The website is created with the “avant” theme and Elementor. Both recently updated.
   I have also added the AMP plugin to configure how everything looks on mobile.
 * I don’t know how to fix the error, can you help me?
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-data-not-found%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/product-data-not-found/#post-15972513)
 * Hi [@rklgg](https://wordpress.org/support/users/rklgg/)
 * Thanks for reaching out!
 * > In the mobile version of my website I get an error: “no data found for this
   > product, so it is not loading”.
   > On desktop the website works perfectly, the problem is on mobile. When I want
   > to see the details of a product, the page remains blank and does not load.
   > 
   > [https://gyazo.com/7b577b1ee805f95af835b16262a28c10](https://gyazo.com/7b577b1ee805f95af835b16262a28c10)
   > [https://gyazo.com/f60faef01307c68f668b02afa98c0611](https://gyazo.com/f60faef01307c68f668b02afa98c0611)
 * I understand that the page does not load when viewing the website via mobile.
 * I checked your site on my mobile phone and was not able to replicate the issue.
   The page is loading fine on my end when I browsed the product details for `Voldemort`
   and `Iris el unicornio` as test samples.
 * You can check the screencast video for your reference here: [https://screencast-o-matic.com/watch/c3Qnf8VT7jD](https://screencast-o-matic.com/watch/c3Qnf8VT7jD)
 * Can you please try to [clear your browser’s cache](https://wordpress.com/support/browser-issues/#clearing-your-browser-cache)
   or try another mobile browser and see if that works?
    -  This reply was modified 3 years, 8 months ago by [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/).
    -  This reply was modified 3 years, 8 months ago by [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/).
    -  This reply was modified 3 years, 8 months ago by [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/).
 *  Thread Starter [rklgg](https://wordpress.org/support/users/rklgg/)
 * (@rklgg)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/product-data-not-found/#post-15972703)
 * Thank you for your quick response
 * Last night around 2am everything started working perfectly, I don’t know what
   happened….
 * Thanks for checking that everything was working!
    -  This reply was modified 3 years, 8 months ago by [rklgg](https://wordpress.org/support/users/rklgg/).
 *  [con](https://wordpress.org/support/users/conschneider/)
 * (@conschneider)
 * Engineer
 * [3 years, 8 months ago](https://wordpress.org/support/topic/product-data-not-found/#post-15972860)
 * Howdy,
 * Great to hear things are working. I can also see the site fine on my phone as
   well: [https://d.pr/i/KJnYJX](https://d.pr/i/KJnYJX)
 * Plus Amigurumi?! I love ’em!
 * All the best,

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [mobile](https://wordpress.org/support/topic-tag/mobile/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [product](https://wordpress.org/support/topic-tag/product/)
 * [view](https://wordpress.org/support/topic-tag/view/)

 * 3 replies
 * 3 participants
 * Last reply from: [con](https://wordpress.org/support/users/conschneider/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/product-data-not-found/#post-15972860)
 * Status: resolved