Hi @miinalee.
You’ll want to check whether the issue is being caused by a plugin/theme conflict.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Check if the issue is still there
If you don’t see the issue, then you know that it was caused by the plugins and/or theme you deactivated. To figure out which plugin/theme is causing the problem, reactivate your other plugins one by one, checking whether the issue returns after each activation until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Let us know how it goes.
Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!
If you have further questions, please feel free to open a new topic.
Thanks.
