Product could work, but ZERO support options

Hi, we worked with it for years, but if you need any support… there is just no option. It’s not even on the website. No phone nr, nu mail, no option to open a ticket. If You’re lost – you cannot be helped as there is no service. And there is no option for any export. So all user data is lost, if you will skip to another system.
It’s a shame as this could have been a great product.