System Status Report
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.3.6
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: 6.9
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔
### Server Environment ###
Server Info: Apache
Server Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64
PHP Version: 8.4.8
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.14.1
OpenSSL/1.1.1w
SUHOSIN Installed: –
MySQL Version: 11.4.7-MariaDB-cll-lve
Max Upload Size: 6 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
3d-flip-book: 7
acf-field-group: 1
attachment: 183
custom_css: 2
custom-css-js: 2
customize_changeset: 15
elementor_library: 13
frm_form_actions: 1
frm_styles: 1
hurrytimer_countdown: 1
is_search_form: 1
nav_menu_item: 41
oceanwp_library: 3
oembed_cache: 8
page: 41
pdfposter: 1
popupbuilder: 1
post: 1
postman_sent_mail: 1
product: 33
revision: 132
rpt_pricing_table: 6
shop_coupon: 18
shop_order: 1003
shop_order_refund: 9
shop_subscription: 14
tablepress_table: 43
ultimate_slider: 8
um_directory: 1
um_form: 3
wcct_countdown: 5
wp_block: 1
wp_global_styles: 1
wp_navigation: 1
wpforms: 2
wppopups: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (42) ###
Add From Server: by Dion Hulse – 3.4.5
Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5
Backuply: by Softaculous – 1.5.1
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.9.3
Delete Expired Transients: by WebAware – 2.0.7
Responsive Pricing Table: by WP Darko – 5.1.12
WP Ghost Lite: by Hide My WP Ghost – 5.4.07
Homepage Control: by WooThemes – 2.0.3
Inactive Logout: by Inactive Logout – 3.6.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.18
LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2
Loginizer: by Softaculous – 2.0.3
Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3
Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2
Side Cart WooCommerce: by XootiX – 2.7.2
Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.35.0
Storefront Add Slider: by Atlantis Themes – 0.4
TablePress: by Tobias Bäthge – 3.2.5
To Top: by Catch Plugins – 2.5.5
Ultimate Member: by Ultimate Member – 2.11.0
Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0
Slider Ultimate: by Etoile Web Design – 2.2.8
Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0
Ultimate Member - Browser Detect: by Ultimate Member – 1.0
Ultimate Member - Online: by Ultimate Member – 2.2.2
User Activity Tracking and Log: by Moove Agency – 4.2.1
User Login History: by Er Faiyaz Alam – 2.1.7
Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1
Venmo PRO: by The African Boss – 3.0
Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2
WooCommerce Checkout Manager: by QuadLayers – 7.8.3
WooPayments: by WooCommerce – 10.2.0
WooCommerce Subscriptions: by WooCommerce – 8.1.0
WooCommerce: by Automattic – 10.3.6
Wordfence Security: by Wordfence – 8.1.3
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3
WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5
WP Extra File Types: by Davide Airaghi – 0.5.2
WP Mail SMTP: by WP Mail SMTP – 4.7.1
### Inactive Plugins (4) ###
AAA Option Optimizer: by Joost de Valk – 1.5.1
LitePay Merchant: by Litepay – 0.2
Password Protect WordPress Lite: by BWPS – 1.9.12
WPForce Logout: by Mini Plugins – 2.2.3
### Dropin Plugins () ###
object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)
### Settings ###
Legacy API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
blueprint
point_of_sale
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 7 MB
### WC Pages ###
Shop base: ❌ Page visibility should be public
Cart: ❌ Page not set
Checkout: #145 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcode
Terms and conditions: #4743 - /terms-and-conditions/
### Theme ###
Name: Storefront
Version: 4.6.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### WooPayments ###
Version: 10.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 183742069
Account ID: acct_1MilMBC0keFAAmrs
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Disabled
Logging: Enabled
### Subscriptions ###
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.res4us.com
Subscriptions-core Library Version: 8.3.0
Subscription Statuses: wc-active: 7
wc-cancelled: 7
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Report Cache Enabled: ❌ No
Cache Update Failures: ❌ 3 failure
### Store Setup ###
Country / State: United States (US) — New York
### Subscriptions by Payment Gateway ###
WooPayments: wc-active: 7
wc-cancelled: 7
### Payment Gateway Support ###
WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method
Cash App: products
Venmo: products
Zelle: products
### Subscriptions Gifting ###
Gifted Subscriptions Count: 0
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: product-data-views
experimental-blocks
experimental-iapi-mini-cart
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
rest-api-v4
Daily Cron: ✔ Next scheduled: 2025-12-05 18:56:18 -05:00
Options: ✔
Notes: 267
Onboarding: completed
### Action Scheduler ###
Canceled: 2
Oldest: 2025-11-06 20:53:00 -0500
Newest: 2025-11-11 16:36:36 -0500
Complete: 1,996
Oldest: 2025-11-04 10:27:15 -0500
Newest: 2025-12-05 10:15:39 -0500
Failed: 292
Oldest: 2021-10-22 12:51:53 -0400
Newest: 2025-12-04 16:41:03 -0500
Pending: 22
Oldest: 2025-12-05 10:45:07 -0500
Newest: 2026-01-29 17:28:38 -0500
### Status report information ###
Generated at: 2025-12-05 10:23:21 -05:00
Hi there!
Thank you for reaching out, and I completely understand your concern.
If the issue appears only when the Storefront theme is active, we’ll be happy to help investigate this further.
To better understand what’s happening, could you please share:
- A brief description of the exact issue you’re seeing with the affected products (e.g., layout changes, errors, styling issues, missing elements, etc.)
- System Status Report which you can find via WooCommerce > Status
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Thanks Shahzeen,
- System report – I posted a system report already, buts its being held for moderation.
Exact issue – I am no longer unable to Preview the product from the backend (never loads) and if I select it as a customer from the frontend, it never loads. Here is an example of what eventually transpires from trying to load as a customer on the front end,
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@xxxxx.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
I’m not sure of where to go to see where this error is occurring. Any guidance would be appreciated.
Hi there,
Thank you for the update. I’m currently using the Storefront theme on my own test site, and I’m not able to replicate the issue on my end.
Since you mentioned that the error appears only on a few specific products, I’d like to gather a bit more information to help pinpoint the cause:
- Is there anything common about the products where the issue occurs?
- Are you using any custom shortcodes, custom templates, or custom code related to those products?
To investigate further, could you please share your System Status Report and Fatal error logs (if any) under WooCommerce > Status > Logs using one of the following services and share the link in your reply:
Once I have that information, I’ll be able to look into this more closely for you.
Hi there!
This is a follow-up message. I can see that the System Status Report is now being published. I’ve checked it, and everything appears to be fine. However, I notice that you have a large number of active plugins. You mentioned that you have deactivated unnecessary plugins, could you please confirm if you still face the same issue when all plugins except WooCommerce and Storefront are deactivated?
Could you also create a staging site, deactivate all plugins on the staging site except WooCommerce, and see if the issue still occurs? You can use the following plugin to create a staging site:WP Staging
If you still encounter the same issue on the staging site, please check the browser console when the error appears and let us know if you see any errors there. You can access the browser console by pressing F12 (or right-click → Inspect → Console tab) in most browsers.
Once we have all the information requested in our previous response and in this message, we will be able to assist you further.
Yes. I can confirm that the issue still occurs when “ALL” plugins are deactivated except for WooCommerce and Storefront. This was the first troubleshooting I performed to determine it was a Theme conflict.
Hi there!
Thank you for confirming. Could you please also share these details?
- Is there anything common about the products where the issue occurs?
- Can you please share any fatal error logs (if available) under WooCommerce → Status → Logs?
- Additionally, could you create a staging site, deactivate all plugins except WooCommerce, and share the product page link where the issue is occurring on the frontend too? This will help us investigate the issue more effectively.
Hello,
The products are all simple products. I created a new product while all plugins were shut off and I’m still having the issue. While all plugins are still “off”, I then switched the theme to Twenty Twenty-One and the products loaded w/o issue.
- Fatal Error from WooCommerce,
There are no fatal error logs to share
Any suggestions as to what I should use to do this?
I appreciate you taking the time to help.
Hi @rippleffect,
You’ve raised an important detail earlier about the internal server error that appears when trying to preview or load certain products, and this gives us a useful direction to investigate. An internal server error typically indicates that something on the server side is preventing the request from completing. It is a general error message, so seeing exactly how it appears on your screen will help us identify what might be triggering it.
Please share a screenshot of the full error page, including the browser URL bar, so we can review it in context. You can upload it through https://snipboard.io and share the link here.
Regarding the staging site, the purpose of creating one is to test whether the same issue occurs in a clean and isolated environment. After you set up the staging site, activate only WooCommerce and Storefront, then try opening the affected product there. This will help confirm whether the conflict is theme related or tied to something else in the live environment.
Once you share the screenshot and complete the staging test, we’ll be able to move forward with deeper troubleshooting.
I’m seeing the same issue with Woocommerce, Storefront and WP 6.9. Changing to theme twenty twenty five and the issue goes away. This has only become an issue since upgrading to WP 6.9.
see https://snipboard.io/cw5VsA.jpg for screen shot
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This reply was modified 9 months, 1 week ago by
richardpo.
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This reply was modified 9 months, 1 week ago by richardpo.
Hi @richardpo ,
Thank you for bringing this to our attention. I understand that issues like this can be concerning and frustrating, especially when your website’s customization relies heavily on the Storefront theme.
To help keep the forum organized and track issues efficiently, please create a new topic explaining the issue you’re experiencing. This will allow us to provide more tailored assistance, as each setup can be different. Please note that cross-posting is against the forum guidelines.
Seeing that others (@travelavenger, @richardpo, @coachmjp) are/were having the same issues, is there a timeline as to when the theme will be looked at by the developers as to fix the current compatibility issues with WordPress v6.9? I see that @travelavenger was able to supply a fix on his end. Unfortunately, I don’t feel comfortable applying core fixes myself.
As to understand, I did try the above recommendations that were suggested.
Staging Site – I ended up using the WPvivid plugin for this task. After creating the staging site, I disabled all plugins except for Woocommerce and still had the same issue (certain products not loading). While on the staging, I switched over to the twenty twenty-one theme and again, problem was fixed.
Note: For others who read this thread, I first tried the WP Staging plugin as suggested. Unfortunately, (in my instance), the WP Staging plugin did not work properly.
I also read in @richardpo post that he was using CloudFlare CDN. I took the liberty of disabling/ removed Cloudflare. Meaning, Cloudflare is bypassed altogether. Unfortunately, I am still experiencing the same issues.
Update;
Based on @coachmjp’s suggestion, I turned off ‘Product Pagination” and this fixed the issue on being able to load the products. On the other hand, the menu is now broken on the front-end and the products affected are no longer showing up in the menu. I then switched over to the Twenty Twenty-One theme, and the menu was working properly again.
Any help to resolve, would be greatly appreciated.
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This reply was modified 9 months, 1 week ago by
rippleffect.
-
This reply was modified 9 months, 1 week ago by rippleffect.
-
This reply was modified 9 months, 1 week ago by rippleffect.
Hi @rippleffect,
Thank you for sharing such a detailed breakdown of all the troubleshooting steps you’ve tried. It’s clear you’ve put a lot of time and effort into this, and I completely understand how frustrating it can feel after doing so much without a resolution.
The issue has already been reported here: https://github.com/woocommerce/storefront/issues/2200
and the developers are currently looking into it. You can follow the progress on that GitHub thread. There isn’t an update yet, but we’ll need to give the dev team a bit of time to investigate and respond.
Thank you again for your patience and understanding. It truly is appreciated.
