Product categories not syncing

Hi @oresundsgruppen

Thank you for reaching out!

Can you please check and confirm if you have tried all the troubleshooting steps from our documentation?

Also, is this issue happening for all the products or just for a particular product type (Simple or Variable)?

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to your response.

Thread Starter

(@oresundsgruppen)


### WordPress Environment ###

WordPress address (URL): https://limitado.se
Site address (URL): https://limitado.se
WC Version: 6.2.0
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### Post Type Counts ###

acf-field: 8
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attachment: 355
def_reg_fields: 10
nav_menu_item: 33
page: 20
post: 2
product: 122
product_variation: 13
shop_coupon: 77
shop_order: 382
shop_order_refund: 19
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
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### Active Plugins (17) ###

Advanced Custom Fields: av Delicious Brains – 5.11.4
Allow Webp Image: av Top Infosoft – 1.0.1
WooCommerce Coupon Generator: av Jeroen Sormani – 1.2.0
EAN for WooCommerce: av WPFactory – 3.2.0
Facebook for WooCommerce: av Facebook – 2.6.9
Site Kit by Google: av Google – 1.68.0
Jetpack: av Automattic – 10.6
Klarna Checkout for WooCommerce: av Krokedil – 2.6.4
Klarna Order Management for WooCommerce: av klarna
krokedil – 1.6.8

Real Category Management: av devowl.io – 4.1.12
Ultimate Addons for Gutenberg: av Brainstorm Force – 1.25.4
PostNord Ship Connect: av Oktagon – 1.0.27
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Ruhani Rabin
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### Inactive Plugins (5) ###

WooMultistore: av Lykke Media AS – 4.5.0
WordPress Importer: av wordpressdotorg – 0.7
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WP All Export - WooCommerce Export Add-On Pro: av Soflyy – 1.0.3
WP All Export Pro: av Soflyy – 1.7.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: SEK (SEK)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
iphone 11 pro (iphone-11-pro)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Butikbas: #5973 - /produkter/
Varukorg: #11578 - /varukorg/
Kassan: ❌ Sidan innehåller inte kortkoden [woocommerce_checkout] eller blocket woocommerce/checkout.
Mitt konto: #11579 - /mitt-konto/
Allmänna villkor: #28 - /villkor/

### Theme ###

Name: Limitado
Version: (en uppdatering till version 0 finns tillgänglig)
Author URL: 
Child Theme: ❌ – Om du modifierar WooCommerce på ett modertema som du själv inte byggt
så rekommenderar vi att du använder ett barntema istället. Läs: Hur du skapar ett barntema

WooCommerce Support: ❌ Inte angivet

### Templates ###

Overrides: Version - av limitado/single-product.php är föråldrad. Versionen i kärnan är 1.6.4
Outdated Templates: ❌
					
					
						Lär dig att uppdatera

### Klarna Checkout Request Log ###

2022-02-06 18:46:54: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-02-06 18:46:54: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-02-04 10:18:32: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-02-04 10:18:32: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-01-27 11:27:35: KCO update order
Response code: 400
Response message: {"error_code":"BAD_VALUE","error_messages":["Bad value: purchase_currency (no configured currencies for order billing country: NO)"],"correlation_id":"c578ad88-c325-4cd4-a147-ca987de2492d","service_version":"SNAPSHOT"}
Correlation ID: c578ad88-c325-4cd4-a147-ca987de2492d

2022-01-27 11:02:36: KCO get order
Response code: 
Response message: 
Correlation ID:

2022-01-27 10:33:45: KCO update order
Response code: 400
Response message: {"error_code":"BAD_VALUE","error_messages":["Bad value: purchase_currency (no configured currencies for order billing country: NO)"],"correlation_id":"16f82653-3854-4f62-99d8-85b9d3319ed1","service_version":"SNAPSHOT"}
Correlation ID: 16f82653-3854-4f62-99d8-85b9d3319ed1

2021-10-02 11:13:47: KCO update order
Response code: 
Response message: 
Correlation ID:

2021-09-08 09:49:13: KCO update order
Response code: 404
Response message: 
Correlation ID:

2021-08-29 17:31:53: KCO update order
Response code: 403
Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"00e01a5c-1841-445e-95f1-d5d2c5ba421a","service_version":"SNAPSHOT"}
Correlation ID: 00e01a5c-1841-445e-95f1-d5d2c5ba421a

### Action Scheduler ###

Färdigbehandlad: 1 446
Oldest: 2022-01-24 10:51:46 +0100
Newest: 2022-02-21 14:16:03 +0100

Misslyckades: 1
Oldest: 2021-09-24 17:13:46 +0200
Newest: 2021-09-24 17:13:46 +0200

Väntar: 1
Oldest: 2022-02-22 14:16:02 +0100
Newest: 2022-02-22 14:16:02 +0100

### Status report information ###

Generated at: 2022-02-21 14:27:20 +01:00

Thread Starter

(@oresundsgruppen)

I have connected with facebook support about this issue also and there reply is below:

`We got a response from our internal team, Thanks for waiting as our Team are experiencing high volumes recently and are continuously working to get it resolved. We appreciate your understanding and thank you for your patience !

After doing some research our Team has found that this feature is currently not supported for WooCommerce product sets.

We recommend you to go directly to Commerce Manager and create their sets in your catalog. Kindly follow this link and create sets : https://business.facebook.com/commerce/catalogs/338990538091472/sets/663801331700781?business_id=120346592676384`

So they want me to set up the sets manually within facebook. But when doing this there is no information about the product categories. This has not been forwarded to facebook from my site with your plugin. Its strange to say that facebook has no support for product sets when it has been a part of this plugin for months.

Plugin Support

Paul J a11n

(@pauljacobson)

Hello @oresundsgruppen

Thank you for your feedback.

So they want me to set up the sets manually within facebook. But when doing this there is no information about the product categories. This has not been forwarded to facebook from my site with your plugin. Its strange to say that facebook has no support for product sets when it has been a part of this plugin for months.

This is curious given that the extension does support product sets through Collections, using product categories.

Do you see any errors relating to this in your Facebook for WooCommerce logs? You ought to be able to find logs for the extension in WooCommerce > Status > Logs.

Thread Starter

(@oresundsgruppen)

Shohan Hossain Nabil – a11n

Hi Paul
I have attached the log in of of the 2 previous posts.
Can you see any relevant information there?

Plugin Support

(@sohanhossain)

Hi @oresundsgruppen,

I have attached the log in of of the 2 previous posts.
Can you see any relevant information there?

What you shared earlier was your site’s SSR and I am not seeing anything out of ordinary there.

However, we are now interested in the log generated by Facebook For WooCommerce extension. You can find logs for this extension in WooCommerce > Status > Logs. Can you share that with us, please?

Also, can you share a screenshot of your FB Product Sets setup? If you don’t already have a screenshot service installed, here are a few free options:

– https://snipboard.io
– http://skitch.com/
– http://getcloudapp.com/
– http://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/`

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

Thread Starter

(@oresundsgruppen)

Below I have pasted all the logs I could find. I have solved the connections issues creating a new business manager and new pixel and catalogue. So everything started fresh again.

02-20-2022 @ 17:23:46 – There was an error trying sync products using the Catalog Batch API for job 72df2c7a88a4f1c9663c4d1307fdcecf: Cannot create the API instance because the access token is missing.

02-20-2022 @ 23:46:10 – There was an error trying sync products using the Catalog Batch API for job 7c935836999919178ad679c3e60fb973: Cannot create the API instance because the access token is missing.

02-21-2022 @ 08:16:01 – Unable to detect valid feed configuration: No catalog ID

02-19-2022 @ 19:01:26 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "Akhlhn2mUjvUjTNuTmXknRS"
}
02-19-2022 @ 19:01:27 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "Akhlhn2mUjvUjTNuTmXknRS"
}
02-19-2022 @ 19:06:20 - Failed to connect to Facebook. Reason: {
    "message": "(#613) Calls to this api have exceeded the rate limit.",
    "type": "OAuthException",
    "code": 613,
    "fbtrace_id": "AKwnXyUW0QiBF-t-8cu-SKe"
}
02-19-2022 @ 19:07:08 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "AZKPE5NZlvkeqM89dqeglKV"
}
02-19-2022 @ 19:11:42 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "Aoue1zRhdjw6Zxyyk3Uno0R"
}
02-19-2022 @ 19:27:54 - Failed to connect to Facebook. Reason: {
    "message": "(#613) Calls to this api have exceeded the rate limit.",
    "type": "OAuthException",
    "code": 613,
    "fbtrace_id": "A9cb4QcuEwePZ4FPxEdw1MB"
}
02-19-2022 @ 20:01:32 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "AwIHosznNk-vBXvCBiS1Wnf"
}
02-19-2022 @ 20:03:40 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "AQ_UXewLMCLRlPadsymsc80"
}

02-21-2022 @ 13:17:14 - Failed to connect to Facebook. Reason: Permissions error: access_denied, reason: user_denied
02-21-2022 @ 13:23:41 - Failed to connect to Facebook. Reason: {
    "message": "This authorization code has been used.",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 36009,
    "fbtrace_id": "Ad53B938DRYQVYuWilXlJ55"
}
02-21-2022 @ 13:28:18 - Failed to connect to Facebook. Reason: Permissions error: access_denied, reason: user_denied

Thread Starter

(@oresundsgruppen)

Facebook product set screenshots:
https://www.dropbox.com/s/679e9vzkv5qcwbg/fb-product-set.jpg?dl=0
https://www.dropbox.com/s/1hc0dwv2fly2j4t/fb-product-set2.jpg?dl=0

Thread Starter

(@oresundsgruppen)

LATEST LOG:

Plugin Support

Sunday Ukafia (a11n)

(@sukafia)

Hi @oresundsgruppen,

Thank you for getting back. I confirm the Facebook for WooCommerce extension supports product sets/collections. Here’s a screenshot of the sets on my site/Facebook.

Sets on my test site: https://d.pr/i/FJoVOA
Sets products on Facebook: https://d.pr/i/7yZbtv

Moving forward, your system status report shows you have version 2.6.9 of the extension installed. There was a couple of connection issues on that version so 2.6.10 was rolled to resolve them.

Here’s what I recommend:

1. Delete all existing products on Facebook (Either directly on Facebook) or using the bulk delete code snippet – the code snippet needs to be added to your theme’s function.php file. (Ensure it’s removed once the deletion is complete).
2. Update or delete your version of the extension and reinstall the latest version.
3. Set it up afresh following these steps.

I believe that should resolve the issue you’re seeing with sets as I just recently set up the one in the screenshot I shared without any issues.

Let us know how that goes so we can help further.

Thread Starter

(@oresundsgruppen)

Still no sets popping up on facebook. Deleting all the sets from woocommerce and leaving it overnight. Will create them again and press the sync products button to force a sync and see if they show up.

I have been getting this message when being in the plugin interface:

Facebook for WooCommerce error:
Unsupported delete request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

Plugin Support

Sunday Ukafia (a11n)

(@sukafia)

Hi @oresundsgruppen,

I can imagine how frustrating it must be going back and forth with this issue.

At this point, we’re going to have to investigate the issue directly on your site.

Please contact us at WooCommerce.com > My Account > Support, so we can share the steps to securely share login access with us. (Don’t send it directly as we have a process for that). You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter

(@oresundsgruppen)

Ok thanks, right now I tried creating a bunch of sets and it seems some are getting created on facebook and most of them are not. I dont know why.
I will contact you on your supprt page.

Thank you

Plugin Support

Sunday Ukafia (a11n)

(@sukafia)