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[resolved] Product categories not showing (16 posts)

  1. monica.favara
    Member
    Posted 1 year ago #

    Unfortunately in my products page the product categories are not shown. Also in the Product category list under Woocommerce.

  2. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    are you using version 2.0.15 of woocommerce?

    Can you send a link?

    Kadence Themes

  3. monica.favara
    Member
    Posted 1 year ago #

    no, 2.0.16

  4. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    Your shop page isn't connected with woocomerce. You need to set up your store correctly in the wocommerce settings.

    Your categories are pointing to the wrong permalinks, should be:

    http://www.wob-worksonbikes.com/product-category/parts/

  5. monica.favara
    Member
    Posted 1 year ago #

    sorry. i do not understand.

  6. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    You had two pages named the same thing. The one in your menu was different from the one set by woocommerce as your shop page.

  7. monica.favara
    Member
    Posted 1 year ago #

    yes. there are two. they are aparently the same.
    the real shop is http://www.wob-worksonbikes.com/products-page and is perfectly connected.
    i do not understand the product categories issue.

  8. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    You haven't made any product categories... which is why those links lead no where. You need to create product categories and then in the menu link to them.

    Kadence Themes

  9. monica.favara
    Member
    Posted 1 year ago #

    i have created product categories.
    no ideas where the are gone.
    i have just created one now but is not listed.

  10. monica.favara
    Member
    Posted 1 year ago #

    if you try to add the category parts, you will see that the slug will be parts-4. that means that i have already created 3 ctaegories with the same name.

  11. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    Will you believe me know that you need to contact your host. Your database has issues.

  12. monica.favara
    Member
    Posted 1 year ago #

    thank you ben for your patience.

  13. monica.favara
    Member
    Posted 1 year ago #

    i have reinstalled wp and updated woocommerce. now works.

  14. Kadence Themes
    Member
    Theme Author

    Posted 1 year ago #

    Great!

  15. PreciosaPics -Consulting
    Member
    Posted 10 months ago #

    Hi, I seem to be having the same problem as monica.favara. Only thing is, I don't really know how to reinstall wp, as it is installed on my hosting site. I'd be willing to try to reinstall, but I am not sure if there is a work around. Of course, the hosting site has a backup of my files. Thank you for taking the time to look into this.

  16. hannah
    Kadence Theme Support
    Posted 10 months ago #

    Hey Precious Sikazwe,
    If your issue is the same and cannot be fixed by above tips then you would need to contact your host.
    Please start a new thread next time:)

    Hannah

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