Title: Product Catalog Issue
Last modified: August 25, 2020

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# Product Catalog Issue

 *  Resolved [fuentesal07](https://wordpress.org/support/users/fuentesal07/)
 * (@fuentesal07)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-catalog-issue/)
 * Hello,
 * I have a couple of issues with my facebook plugin.
 * 1) The product catalog is only showing 12 products with a one or a couple of 
   variants. The reality is that I have 18 products with more than 4 variants each(
   around 200 variants in total). The product catalog is only showing 50 total variants
   
   2) For some reason, there are showing more than one duplicated product catalogs
   in my facebook page. I tried to deleted, but the Facebook shop page continues
   to exhibit the old product catalog. 3) One of the products is showing an error–
   apparently I am not compliying with facebook policy, which is strange since I
   am only selling swim shorts.
 * Thank you,
 * Alejandro Fuentes
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-catalog-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Julie Martin](https://wordpress.org/support/users/julieskyverge/)
 * (@julieskyverge)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-catalog-issue/#post-13318529)
 * Hi Alejandro! ( [@fuentesal07](https://wordpress.org/support/users/fuentesal07/))
 * Thanks for reaching out to us, I appreciate it. 🙂
 * As a first step here, would you please be able to paste your system status so
   I can get a better idea of what might be going on? You can grab it by going to:
 * **WooCommerce > Status** and clicking on **Get system report**.
 * Thanks!
 * As to the policy error with Facebook, you’ll need to take that up with Facebook,
   unfortunately. Our plugin doesn’t handle anything to do with potential policy
   violations. I suspect your swim shorts were mistakenly flagged by their algorithm
   and would require a human to review things on their end. There should be a link
   from the error/warning that allows you to request a review or something along
   those lines.
 * Looking forward to any other details you can provide here, Alejandro!
 * Julie 🙂
    SkyVerge
 *  [Ian Misner](https://wordpress.org/support/users/ianmisner/)
 * (@ianmisner)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/product-catalog-issue/#post-13373229)
 * Hey [@fuentesal07](https://wordpress.org/support/users/fuentesal07/),
 * It has been a while since we heard from you, so I’m going to mark this topic 
   as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)
   if you have further questions.
 * Thanks,
    Ian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product Catalog Issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Ian Misner](https://wordpress.org/support/users/ianmisner/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/product-catalog-issue/#post-13373229)
 * Status: resolved