• Resolved zaoyao

    (@zaoyao)


    Hi my product page suddenly appear

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    WordPress Environment
    
    WordPress address (URL): https://www.shayowinedirect.my
    Site address (URL): https://www.shayowinedirect.my
    WC Version: 7.1.1
    REST API Version: ✔ 7.1.1
    WC Blocks Version: ✔ 8.7.6
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.13
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    Database
    
    WC Database Version: 7.1.1
    WC Database Prefix: wpbo_
    Total Database Size: 87.15MB
    Database Data Size: 82.00MB
    Database Index Size: 5.15MB
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    Post Type Counts
    
    attachment: 1204
    br_product_filter: 2
    br_sale_report: 1
    custom_css: 1
    customize_changeset: 8
    elementor_library: 22
    elementor-hf: 1
    envato_tk_import: 2
    jet-smart-filters: 2
    nav_menu_item: 6
    page: 16
    post: 3
    product: 1071
    revision: 1517
    seedprod: 1
    shop_coupon: 2
    shop_order: 56
    shop_order_refund: 3
    wp_global_styles: 1
    wpcf7_contact_form: 1
    
    Security
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    Active Plugins (38)
    
    JSON Basic Authentication: by WordPress API Team – 0.1
    Age Gate: by Phil Baker – 2.21.0
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.47
    All-in-One WP Migration: by ServMask – 7.69
    Appy Pie Connect for WooCommerce: by Appy Pie Team – 1.0.0
    Activity Log: by Activity Log Team – 2.8.5
    Astra Pro: by Brainstorm Force – 3.9.3
    Premium Starter Templates: by Brainstorm Force – 3.1.18
    Autoptimize: by Frank Goossens (futtta) – 3.1.4
    Cart2cart: Magento to Woocommerce Plugin: by MagneticOne – 2.0.0
    Code Snippets: by Code Snippets Pro – 3.2.2
    Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
    Contact Form 7: by Takayuki Miyoshi – 5.7.1
    Depicter: by Averta – 1.5.2
    Elementor Pro: by Elementor.com – 3.7.3
    Elementor: by Elementor.com – 3.8.1
    Envato Elements: by Envato – 2.0.11
    Essential Addons for Elementor: by WPDeveloper – 5.5.1
    Elementor Header & Footer Builder: by Brainstorm Force
    Nikhil Chavan – 1.6.13
    
    JetSmartFilters: by Crocoblock – 3.0.3
    LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1
    Order Export & Order Import for WooCommerce: by WebToffee – 2.2.9
    Premium Addons for Elementor: by Leap13 – 4.9.45
    Really Simple SSL: by Really Simple Plugins – 6.0.13
    Ultimate Addons for Elementor: by Brainstorm Force – 1.36.12
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.24
    
    Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.6
    Plugin for Google Reviews: by RichPlugins – 2.2.4
    WooCommerce Point of Sale: by Webkul – 4.1.0
    Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.4
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.6
    Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
    WooCommerce Xero Integration: by WooCommerce – 1.7.50
    WooCommerce: by Automattic – 7.1.1
    WP Forms Connector: by Surendra – 1.2.4.8
    Smush: by WPMU DEV – 3.12.4
    WooCommerce & POS Loyalty Management: by Webkul – 1.0.2
    WPForms Lite: by WPForms – 1.7.8
    
    Inactive Plugins (9)
    
    Akismet Anti-Spam: by Automattic – 5.0.1
    Billplz for WooCommerce: by Billplz Sdn Bhd – 3.27.3
    Discount Rules and Dynamic Pricing for WooCommerce: by Discount Rules and Dynamic Pricing for WooCommerce Team – 5.12.0
    Hello Dolly: by Matt Mullenweg – 1.7.2
    myGDEX Prime for Woocommerce: by GDEX – 1.0.2
    Sales Report for WooCommerce: by BeRocket – 3.5.7.7
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
    Wordfence Security: by Wordfence – 7.7.1
    WP File Manager: by mndpsingh287 – 7.1.6
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    
    WC Pages
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    Theme
    
    Name: Astra
    Version: 3.9.1 (update to version 3.9.4 is available)
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    Templates
    
    Overrides: –
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-12-22 10:01:20 +00:00
    Options: ✔
    Notes: 74
    Onboarding: skipped
    
    Action Scheduler
    
    Complete: 348
    Oldest: 2022-12-10 06:38:03 +0000
    Newest: 2022-12-21 10:25:48 +0000
    
    Pending: 5
    Oldest: 2022-12-21 22:39:26 +0000
    Newest: 2022-12-24 13:04:53 +0000
    
    Status report information
    
    Generated at: 2022-12-21 10:30:04 +00:00
    
    
    Logs 
    12-21-2022 @ 09:49:59 - START XERO NEW INVOICE. order_id=6357
    12-21-2022 @ 09:50:00 - XERO ERROR RESPONSE:
    <ApiException xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <ErrorNumber>10</ErrorNumber>
      <Type>ValidationException</Type>
      <Message>A validation exception occurred</Message>
      <Elements>
        <DataContractBase xsi:type="Invoice">
          <ValidationErrors>
            <ValidationError>
              <Message>WR9313748020232: Gossips Merlot - No items available to sell.</Message>
            </ValidationError>
          </ValidationErrors>
          <Contact>
            <ContactID>923b19db-9a92-4d7e-9fc8-459589aaa3fe</ContactID>
            <ContactStatus>ACTIVE</ContactStatus>
            <Name>GUEST POS (shayowine@gmail.com)</Name>
            <FirstName>GUEST</FirstName>
            <LastName>POS</LastName>
            <EmailAddress>shayowine@gmail.com</EmailAddress>
            <Addresses>
              <Address>
                <AddressType>STREET</AddressType>
              </Address>
              <Address>
                <AddressType>POBOX</AddressType>
                <City>Ipoh</City>
                <Region>Perak</Region>
                <PostalCode>30450</PostalCode>
                <Country>MY</Country>
              </Address>
            </Addresses>
            <Phones>
              <Phone>
                <PhoneType>DEFAULT</PhoneType>
                <PhoneNumber>01113387133</PhoneNumber>
              </Phone>
              <Phone>
                <PhoneType>DDI</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>FAX</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>MOBILE</PhoneType>
              </Phone>
            </Phones>
            <UpdatedDateUTC>2022-12-15T05:54:37.37</UpdatedDateUTC>
            <IsSupplier>false</IsSupplier>
            <IsCustomer>true</IsCustomer>
          </Contact>
          <Date>2022-12-21T00:00:00</Date>
          <DueDate>2023-01-20T00:00:00</DueDate>
          <BrandingThemeID>e952494e-9499-4512-ab2b-4cb9178aaada</BrandingThemeID>
          <Status>AUTHORISED</Status>
          <LineAmountTypes>Exclusive</LineAmountTypes>
          <LineItems>
            <LineItem>
              <ItemCode>WR9313748020232</ItemCode>
              <Description>Gossips Merlot</Description>
              <UnitAmount>68.0000</UnitAmount>
              <TaxType>NONE</TaxType>
              <TaxAmount>0.00</TaxAmount>
              <LineAmount>68.00</LineAmount>
              <Item>
                <ItemID>a8f51371-31e6-49e0-a47b-80c9154f5585</ItemID>
                <Name>Gossips Merlot</Name>
                <Code>WR9313748020232</Code>
              </Item>
              <Quantity>1.0000</Quantity>
              <LineItemID>80df9d68-c878-451b-9788-797f0602a3bd</LineItemID>
            </LineItem>
          </LineItems>
          <SubTotal>68.00</SubTotal>
          <TotalTax>0.00</TotalTax>
          <Total>68.00</Total>
          <UpdatedDateUTC>2022-12-21T09:50:01.5186751Z</UpdatedDateUTC>
          <CurrencyCode>MYR</CurrencyCode>
          <Type>ACCREC</Type>
          <InvoiceID>7e19259f-6a4e-4a8f-b7b3-c02555b1a792</InvoiceID>
          <InvoiceNumber>6355</InvoiceNumber>
          <Reference>cash</Reference>
          <AmountDue>68.00</AmountDue>
          <AmountPaid>0.00</AmountPaid>
          <Url>https://www.shayowinedirect.my/wp-admin/post.php?post=6357&action=edit</Url>
          <SentToContact>false</SentToContact>
          <CurrencyRate>1.0000000000</CurrencyRate>
          <HasErrors>true</HasErrors>
        </DataContractBase>
      </Elements>
    </ApiException>
    12-21-2022 @ 09:50:00 - END XERO NEW INVOICE
    12-21-2022 @ 09:50:00 - START XERO NEW INVOICE. order_id=6357
    12-21-2022 @ 09:50:00 - XERO ERROR RESPONSE:
    <ApiException xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <ErrorNumber>10</ErrorNumber>
      <Type>ValidationException</Type>
      <Message>A validation exception occurred</Message>
      <Elements>
        <DataContractBase xsi:type="Invoice">
          <ValidationErrors>
            <ValidationError>
              <Message>WR9313748020232: Gossips Merlot - No items available to sell.</Message>
            </ValidationError>
          </ValidationErrors>
          <Contact>
            <ContactID>923b19db-9a92-4d7e-9fc8-459589aaa3fe</ContactID>
            <ContactStatus>ACTIVE</ContactStatus>
            <Name>GUEST POS (shayowine@gmail.com)</Name>
            <FirstName>GUEST</FirstName>
            <LastName>POS</LastName>
            <EmailAddress>shayowine@gmail.com</EmailAddress>
            <Addresses>
              <Address>
                <AddressType>STREET</AddressType>
              </Address>
              <Address>
                <AddressType>POBOX</AddressType>
                <City>Ipoh</City>
                <Region>Perak</Region>
                <PostalCode>30450</PostalCode>
                <Country>MY</Country>
              </Address>
            </Addresses>
            <Phones>
              <Phone>
                <PhoneType>DEFAULT</PhoneType>
                <PhoneNumber>01113387133</PhoneNumber>
              </Phone>
              <Phone>
                <PhoneType>DDI</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>FAX</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>MOBILE</PhoneType>
              </Phone>
            </Phones>
            <UpdatedDateUTC>2022-12-15T05:54:37.37</UpdatedDateUTC>
            <IsSupplier>false</IsSupplier>
            <IsCustomer>true</IsCustomer>
          </Contact>
          <Date>2022-12-21T00:00:00</Date>
          <DueDate>2023-01-20T00:00:00</DueDate>
          <BrandingThemeID>e952494e-9499-4512-ab2b-4cb9178aaada</BrandingThemeID>
          <Status>AUTHORISED</Status>
          <LineAmountTypes>Exclusive</LineAmountTypes>
          <LineItems>
            <LineItem>
              <ItemCode>WR9313748020232</ItemCode>
              <Description>Gossips Merlot</Description>
              <UnitAmount>68.0000</UnitAmount>
              <TaxType>NONE</TaxType>
              <TaxAmount>0.00</TaxAmount>
              <LineAmount>68.00</LineAmount>
              <Item>
                <ItemID>a8f51371-31e6-49e0-a47b-80c9154f5585</ItemID>
                <Name>Gossips Merlot</Name>
                <Code>WR9313748020232</Code>
              </Item>
              <Quantity>1.0000</Quantity>
              <LineItemID>26b4c0c0-b9a8-4401-abad-4af3d6a5b84d</LineItemID>
            </LineItem>
          </LineItems>
          <SubTotal>68.00</SubTotal>
          <TotalTax>0.00</TotalTax>
          <Total>68.00</Total>
          <UpdatedDateUTC>2022-12-21T09:50:02.0504071Z</UpdatedDateUTC>
          <CurrencyCode>MYR</CurrencyCode>
          <Type>ACCREC</Type>
          <InvoiceID>0ea23ed8-3f3e-4924-aabc-3b185ae828d4</InvoiceID>
          <InvoiceNumber>6355</InvoiceNumber>
          <Reference>cash</Reference>
          <AmountDue>68.00</AmountDue>
          <AmountPaid>0.00</AmountPaid>
          <Url>https://www.shayowinedirect.my/wp-admin/post.php?post=6357&action=edit</Url>
          <SentToContact>false</SentToContact>
          <CurrencyRate>1.0000000000</CurrencyRate>
          <HasErrors>true</HasErrors>
        </DataContractBase>
      </Elements>
    </ApiException>
    12-21-2022 @ 09:50:00 - END XERO NEW INVOICE
    12-21-2022 @ 09:53:04 - START XERO NEW INVOICE. order_id=6262
    12-21-2022 @ 09:53:05 - XERO RESPONSE:
    <Response xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <Id>a24f3332-24c5-46e9-874e-f41374685f59</Id>
      <Status>OK</Status>
      <ProviderName>Le Rouge Sdn. Bhd.</ProviderName>
      <DateTimeUTC>2022-12-21T09:53:06.3238015Z</DateTimeUTC>
      <Invoices>
        <Invoice>
          <Contact>
            <ContactID>f96ddefb-7b7b-40fe-8f5f-009640dcd609</ContactID>
            <ContactStatus>ACTIVE</ContactStatus>
            <Name>clement ng (clement_ng93@hotmail.com)</Name>
            <FirstName>clement</FirstName>
            <LastName>ng</LastName>
            <EmailAddress>clement_ng93@hotmail.com</EmailAddress>
            <Addresses>
              <Address>
                <AddressType>STREET</AddressType>
              </Address>
              <Address>
                <AddressType>POBOX</AddressType>
                <AddressLine1>45-2, Jalan Sultan Azlan Shah Utara, Taman Ipoh Selatan</AddressLine1>
                <City>ipoh</City>
                <Region>PRK</Region>
                <PostalCode>31400</PostalCode>
                <Country>MY</Country>
              </Address>
            </Addresses>
            <Phones>
              <Phone>
                <PhoneType>DEFAULT</PhoneType>
                <PhoneNumber>01139570709</PhoneNumber>
              </Phone>
              <Phone>
                <PhoneType>DDI</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>FAX</PhoneType>
              </Phone>
              <Phone>
                <PhoneType>MOBILE</PhoneType>
              </Phone>
            </Phones>
            <UpdatedDateUTC>2022-12-08T09:36:52.09</UpdatedDateUTC>
            <IsSupplier>false</IsSupplier>
            <IsCustomer>true</IsCustomer>
          </Contact>
          <Date>2022-12-08T00:00:00</Date>
          <DueDate>2023-01-07T00:00:00</DueDate>
          <BrandingThemeID>e952494e-9499-4512-ab2b-4cb9178aaada</BrandingThemeID>
          <Status>AUTHORISED</Status>
          <LineAmountTypes>Exclusive</LineAmountTypes>
          <LineItems>
            <LineItem>
              <Description>100 PLUS</Description>
              <UnitAmount>1.8000</UnitAmount>
              <TaxType>NONE</TaxType>
              <TaxAmount>0.00</TaxAmount>
              <LineAmount>1.80</LineAmount>
              <AccountCode>200</AccountCode>
              <Quantity>1.0000</Quantity>
              <LineItemID>19e9a1bc-5fd2-427f-b92b-06582b856d02</LineItemID>
            </LineItem>
          </LineItems>
          <SubTotal>1.80</SubTotal>
          <TotalTax>0.00</TotalTax>
          <Total>1.80</Total>
          <UpdatedDateUTC>2022-12-21T09:53:06.08</UpdatedDateUTC>
          <CurrencyCode>MYR</CurrencyCode>
          <Type>ACCREC</Type>
          <InvoiceID>efe022c8-a9cb-4319-91c7-f4b7dae80745</InvoiceID>
          <InvoiceNumber>4167</InvoiceNumber>
          <Reference>Billplz pzeyte0g</Reference>
          <AmountDue>1.80</AmountDue>
          <AmountPaid>0.00</AmountPaid>
          <Url>https://www.shayowinedirect.my/wp-admin/post.php?post=6262&action=edit</Url>
          <SentToContact>false</SentToContact>
          <CurrencyRate>1.0000000000</CurrencyRate>
          <HasErrors>false</HasErrors>
        </Invoice>
      </Invoices>
    </Response>
    12-21-2022 @ 09:53:05 - END XERO NEW INVOICE
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @zaoyao

    It is likely that your theme or one of your plugins is conflicting with WooCommerce.

    I would recommend that you perform a full conflict test to see if you can find the cause. Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thanks.

    Thread Starter zaoyao

    (@zaoyao)

    Hi I already deactivated all the plugin except woocommerce and change the theme but the problem still appears

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Thank you for clarifying further, @zaoyao.

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I am browsing the site at https://www.shayowinedirect.my, and I am able to see the home page, the products page and proceed to the checkout page without any issues.

    Has the issue been resolved, meanwhile? If otherwise, could you share the contents of that email, in order to get some further context, please? https://pastebin.com/ is a good tool of choice for sharing them in the public forum, here.

    Looking forward to your response.

    Thread Starter zaoyao

    (@zaoyao)

    Hi this error is show inthe woocommercer backend

    How I share the login detail for you or can contact me via email?

    Saif

    (@babylon1999)

    Hello @zaoyao,

    Can you please attach the email sent to you as per the screenshot?

    It usually has some error logs that can help us understand the problem. Make sure to remove any sensitive information before uploading it here.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Product >All Product’ is closed to new replies.