Title: Product Add New / Edit Errors Last modified: April 25, 2023 --- # Product Add New / Edit Errors * Resolved [3201126tdg](https://wordpress.org/support/users/3201126tdg/) * (@3201126tdg) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/) * I’m using hosted WordPress (Bluehost.com) with WooCommerce and the Bonum theme, though this issue appears with all themes I’ve tried. When I click the Product | Add New link, 4 boxes with an error message appear, stating that my site does not support the woocommerce/product_tab. * When I try to Edit a Product, the Editor doesn’t show the WooCommerce Single Product Box, so I cannot truly add or edit any Products to my shop. What does appear, the standard Box visual editor, allows me to add and configure new boxes, but everything I add/edit shows “below the fold” of the invisible, un-editable WooCommerce Single Product Box. * How do I add and edit Products?? Viewing 6 replies - 1 through 6 (of 6 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16689388) * HI [@3201126tdg](https://wordpress.org/support/users/3201126tdg/) * Thanks for reaching out! * I understand that you are receiving an error message when trying to add/edit products on your site, correct? * To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io). You can share the direct link to the image as a response to this topic. * Meanwhile, I replicated the scenario on my personal site running on the [default Storefront theme](https://woocommerce.com/storefront/), however, I am unable to reproduce the issue on my end as I can add or edit products successfully. * For us to investigate this further, can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled, try to add or edit a product and see if you are successful afterwards? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Let us know how it goes! * Thread Starter [3201126tdg](https://wordpress.org/support/users/3201126tdg/) * (@3201126tdg) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16690574) * Dashboard, Products, Add New: * ![](https://i0.wp.com/snipboard.io/i2npI5.jpg?ssl=1) * If I select a Product and Edit: * ![](https://i0.wp.com/snipboard.io/YtRneo.jpg?ssl=1) * The Preview, showing the WooCommerce Single Product Block that doesn’t appear in the Editor: * ![](https://i0.wp.com/snipboard.io/4Mzmf1.jpg?ssl=1) * ![](https://i0.wp.com/snipboard.io/3A5kfi.jpg?ssl=1) * So my issue is that both the Add New and the Edit Product pages don’t edit the template/blocks actually used by the site to display products. Because the editor doesn’t show and allow editing of the actual blocks used, I cannot load products into my shop. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16691256) * Hi [@3201126tdg](https://wordpress.org/support/users/3201126tdg/) * Thanks for sharing the screenshots above. * I found a similar thread related to your issue here: [https://wordpress.org/support/topic/site-doesnt-include-support-for-the-woocommerce-product-tab-block/](https://wordpress.org/support/topic/site-doesnt-include-support-for-the-woocommerce-product-tab-block/) * Can you please try the proposed workaround on that thread and see if this resolves your issue here? * Thread Starter [3201126tdg](https://wordpress.org/support/users/3201126tdg/) * (@3201126tdg) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16692554) * The code to remove the template hook did take away the 4 error message blocks, but did nothing to enable/resolve the editing issue (where the Edit Screen doesn’t display the Woocommerce Single Product Block), making actual Product adding / editing impossible. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16697803) * Hello, * Sorry to hear that. * It would be great if you share your System Status Report, found under **_WooCommerce > Status_**, on your site. * And please share a copy of any fatal error log found under **_WooCommerce > System Status > Logs_** (if any error is present). * That information will help to take a closer look. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [2 years, 11 months ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16744213) * Hi [@3201126tdg](https://wordpress.org/support/users/3201126tdg/) * We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic. * Thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Product Add New / Edit Errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [add](https://wordpress.org/support/topic-tag/add/) * [edit](https://wordpress.org/support/topic-tag/edit/) * [product](https://wordpress.org/support/topic-tag/product/) * 6 replies * 3 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/product-add-new-edit-errors/#post-16744213) * Status: resolved