Processing order status

  • Resolved arosoft

    (@arosoft)


    2 years, 11 months ago

    Hello, after changing from PayPal standard to this plugin orders are stuck in processing status and not autocompleted like they have been when the product is downloadable and virtual. Is there anything we can do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    2 years, 11 months ago

    Hello @arosoft

    can you make sure please the product type is virtual and downloadable?

    Have a nice day
    Regards
    Andreas

    Thread Starter arosoft

    (@arosoft)

    2 years, 11 months ago

    Yes they are virtual and downloadable, and also variations in a variable product, if that makes any difference.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 11 months ago

    Hi @arosoft,

    There is currently an issue that results in orders for virtual products to remain in the status “Processing” instead of going to “Completed”.
    You could try this plugin version, but it is built on our previous version 1.2.1 and does not include the recent vaulting features.
    In any case, this will be fixed in our next plugin update.

    Kind regards,
    Niklas

    Thread Starter arosoft

    (@arosoft)

    2 years, 11 months ago

    Ok thanks.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    2 years, 11 months ago

    Closed because of inactivity

Viewing 5 replies - 1 through 5 (of 5 total)
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