Title: Processing Order email not being sent Last modified: July 1, 2022 --- # Processing Order email not being sent * Resolved [Convospanish](https://wordpress.org/support/users/convospanish/) * (@convospanish) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/) * The processing order email is not being sent when a product is being bought with the “debit or credit card” option. However, if the product is bought through PayPal directly, the email is sent. * How could I fix this? * Thanks. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprocessing-order-email-not-being-sent%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15790248) * Hi there! * * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Along with that, please also share a screenshot of what you see under **WooCommerce > Settings > Emails*** Also, is the issue only with processing emails, or other core WooCommerce emails as well? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). _You can share the direct link to the image as a response to this topic._ * [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc] * Thread Starter [Convospanish](https://wordpress.org/support/users/convospanish/) * (@convospanish) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15791981) * ``` 1) Here's the system report ### WordPress Environment ### WordPress address (URL): https://convospanish.com Site address (URL): https://convospanish.com WC 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Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #16497 - /shop/ Cart: #16498 - /cart/ Checkout: #16499 - /checkout-3/ My account: #16500 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Customizr Version: 4.4.20 Author URL: https://presscustomizr.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-07-03 18:34:20 -06:00 Options: ✔ Notes: 91 Onboarding: completed ### Action Scheduler ### Complete: 73 Oldest: 2022-06-02 18:28:56 -0600 Newest: 2022-07-02 20:40:34 -0600 Pending: 1 Oldest: 2022-07-03 13:59:50 -0600 Newest: 2022-07-03 13:59:50 -0600 ### Status report information ### Generated at: 2022-07-02 21:40:41 -06:00 2) https://snipboard.io/3p5ynw.jpg 3) No. The problem is only with the processing emails ``` * Plugin Support [Sérgio L. a11n](https://wordpress.org/support/users/csnlima/) * (@csnlima) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15792529) * Hi [@convospanish](https://wordpress.org/support/users/convospanish/), * Thanks for sending all the details! * First of all, we recommend updating all your software, including WooCommerce core, and matching it with the WC database version. * ``` WC Version: 6.5.1 WC Database Version: 5.5.2 ``` * Before updating, you’d want to make sure you have a full backup in place of your site and database. You could consider using a service like [Jetpack ](https://jetpack.com/support/backup/) or installing a plugin like UpdraftPlus. If something goes wrong, it’s nice to know that you can restore your site to the previous state. * Also, have you already seen our Email troubleshooting guide and FAQ? It can be found here: [https://woocommerce.com/document/email-faq/.](https://woocommerce.com/document/email-faq/.) * Let us know how it goes. * Best, * Thread Starter [Convospanish](https://wordpress.org/support/users/convospanish/) * (@convospanish) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15802895) * How do I update the software? * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15803015) * Hi [@convospanish](https://wordpress.org/support/users/convospanish/)! * If you want to update WooCommerce, you can do it by going to `Plugins → Installed plugins`, searching the WooCommerce plugin, and then clicking the **update now** option. * To update the WooCommerce Database, you can do it from `WooCommerce → Status → Tools → Update database`. * Before making any updates, always be sure you have a good backup of your site and database in place so that if something goes wrong, you can restore your site to a functioning state. * More about how to update WooCommerce here: [https://woocommerce.com/document/how-to-update-woocommerce/](https://woocommerce.com/document/how-to-update-woocommerce/) * I hope this helps! * Thread Starter [Convospanish](https://wordpress.org/support/users/convospanish/) * (@convospanish) * [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15807376) * I updated WooCommerce and the Processing Order email is working. Thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Processing Order email not being sent’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [Convospanish](https://wordpress.org/support/users/convospanish/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/processing-order-email-not-being-sent/#post-15807376) * Status: resolved