Title: Processing Error
Last modified: December 14, 2017

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# Processing Error

 *  Resolved [mymichael2](https://wordpress.org/support/users/mymichael2/)
 * (@mymichael2)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/processing-error/)
 * I received the following message from one of my customers this morning:
 * > I tried 3 times this morning to pay for the $25 sample blank on your website
   > and all 3 times after entering the credit card info correctly I got this message:
   > 
   > Something went wrong and payment could not be proceed. Please try again later.
   > >>> CVV2 Mismatch: 15004-This transaction cannot be processed. Please enter
   > a valid Credit Card Verification Number
   > The CCV2 number I entered was correct all 3 times. You might need to straighten
   > out a technical issue before I can go any further. Let me know when it is resolved.
 * I recently tested everything in the sandbox, and it seemed to be functioning 
   error-free. I’m doing some checking right now. However, if you recognize this
   problem, and can help me shorten the pursuit of a solution, I’m all ears. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [mymichael2](https://wordpress.org/support/users/mymichael2/)
 * (@mymichael2)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/processing-error/#post-9783163)
 * Update:
 * This may or may not lean toward a solution, but it’s a bit more info: Another
   company (with a different software system) was able to process their cards in
   sandbox mode, but when they went live using PayPal they received the same CVV2
   mismatch error. After a LOT of digging they discovered that PayPal wasn’t accepting
   the four-digit expiry date from their system. When they switched it to two digits(
   ie. 21 for 2021), processing went through without a glitch.
 * We send through the four-digit expiry date with Jigoshop. Is it possible to switch
   that to two digits to see if it solves our problem also?
 *  [Jigoshop Support – Marcin](https://wordpress.org/support/users/azrielnefezen/)
 * (@azrielnefezen)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/processing-error/#post-9785300)
 * Hi
    I believe this is not the case, but we might give it a try – please contact
   me at [support@jigoshop.com](https://wordpress.org/support/topic/processing-error/support@jigoshop.com?output_format=md)
   🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Processing Error’ is closed to new replies.

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## Tags

 * [transaction error](https://wordpress.org/support/topic-tag/transaction-error/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jigoshop Support – Marcin](https://wordpress.org/support/users/azrielnefezen/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/processing-error/#post-9785300)
 * Status: resolved