Title: Processing Error
Last modified: July 17, 2023

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# Processing Error

 *  [grupel87](https://wordpress.org/support/users/grupel87/)
 * (@grupel87)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/processing-error-3/)
 * Hello,
 * I need help deciphering the error log from the plugin. One of our customers received
   an error code when checking out “Error processing checkout. Please try again”
   Even though the charge was successful and the order went to “In Process”.
 * Thanks,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprocessing-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/processing-error-3/#post-16902043)
 * Hi [@grupel87](https://wordpress.org/support/users/grupel87/)
 * > One of our customers received an error code when checking out “Error processing
   > checkout. Please try again” Even though the charge was successful and the order
   > went to “In Process”.
 * A generic error like that indicates a 3rd party plugin triggered a PHP exception
   during the `WC_Order::payment_complete` method call. That’s the method where 
   the order’s status is updated after payment and many 3rd party plugins add their
   custom code via hooks triggered in that method.
 * Go to your WooCommerce > Status > Logs page and there should be a `fatal-error`
   log file with a recent timestamp. That will have the location of the plugin that
   triggered the error during the checkout process.
 * Kind Regards

Viewing 1 replies (of 1 total)

The topic ‘Processing Error’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/processing-error-3/#post-16902043)
 * Status: not resolved