Title: Process for discrepency and returns
Last modified: April 21, 2020

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# Process for discrepency and returns

 *  Resolved [mineralO](https://wordpress.org/support/users/mineraloxygene/)
 * (@mineraloxygene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/process-for-discrepency-and-returns/)
 * Hi
 * Now I am using the free version.
    But I am thinking about getting the Pro version.
 * However I would like to make sure that that will match my needs.
 * I have 2 use cases :
    1) A customer places an order of 2 items. His payment card
   is debited at the order validation. Finally I have a discrepancy on 1 item. Therefore
   I will only ship 1 item out of 2. On Woocommerce I have to proceed to the missing
   item refund. In this case, will the invoice display only the item shipped ? No
   needs of credit note ?
 * 2) The 2 items are delivered to customer (invoice are editing for 2 items)
    However
   he decides to send back 1 item. While sending back to us we proceed to refund.
   In this case will the invoice update with current order details (1 item paid 
   1 refund) and/or 1 credit note can be edited for the item refunded ?
 * Thank you for your help
 * Marie

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/process-for-discrepency-and-returns/#post-12709252)
 * Hello Marie,
    We’re not allowed to use these forums for support (or presale questions)
   for our paid extensions. If you send us an email at [support@wpovernight.com](https://wordpress.org/support/topic/process-for-discrepency-and-returns/support@wpovernight.com?output_format=md)
   we’ll do our best to answer your questions.
 *  Thread Starter [mineralO](https://wordpress.org/support/users/mineraloxygene/)
 * (@mineraloxygene)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/process-for-discrepency-and-returns/#post-12710555)
 * Hi [@pomegranate](https://wordpress.org/support/users/pomegranate/)
    Thank you
   for the reply I am sending you a mail right now.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Process for discrepency and returns’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
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 * 2 replies
 * 2 participants
 * Last reply from: [mineralO](https://wordpress.org/support/users/mineraloxygene/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/process-for-discrepency-and-returns/#post-12710555)
 * Status: resolved