“Proceed to checkout” button leads to blank page

  • farmercathy

    (@farmercathy)


    7 years, 2 months ago

    Have updated WP and all plugins…getting a white screen after clicking “Proceed to Checkout” button in Cart. I am not as technical as some of your audience, so write for a beginner!

    System report:

    
### WordPress Environment ###

Home URL: http://www.yayforeverything.com/thatsaplentyfarm
Site URL: http://www.yayforeverything.com/thatsaplentyfarm
WC Version: 2.6.13
Log Directory Writable: ✔
WP Version: 4.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ❌ 5.4.43 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.24.0
OpenSSL/1.0.0

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.13
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (11) ###

Akismet: by Automattic – 3.1.11
Black Studio TinyMCE Widget: by Black Studio – 2.3.1
Child Theme Configurator: by Lilaea Media – 2.2.3
Contact Form 7: by Takayuki Miyoshi – 4.6.1
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
Photo Gallery: by WebDorado – 1.3.27
Post Types Order: by Nsp Code – 1.9
Revolution Slider: by ThemePunch – 5.0.9
Page Builder by SiteOrigin for Create: by SiteOrigin – 10.2.1.5
SiteOrigin Widgets Bundle for Create: by SiteOrigin – 10.1.4.4
WooCommerce: by WooThemes – 2.6.13

### Settings ###

Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #549 - /?page_id=549
Cart: #550 - /?page_id=550
Checkout: #551 - /?page_id=551
My Account: #552 - /?page_id=552

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Gather
Version: 1.2.0
Author URL: http://themetrust.com
Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: gather/woocommerce/archive-product.php
gather/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1
gather/woocommerce/loop/pagination.php
gather/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 2.6.0
gather/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3
gather/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 2.6.3
gather/woocommerce/single-product/up-sells.php
gather/woocommerce/single-product.php

: Learn how to update outdated templates
Viewing 8 replies - 1 through 8 (of 8 total)
  • gnoric

    (@gnoric)

    7 years, 2 months ago

    Can you please log into your host (e.g. godaddy, 1&1, ATNT, or wherever your site is hosted) and look for Logs/Reports/Errors/Errorlogs. Search for the php error log, and copy paste its content here please.

    If you are having difficulties, please share your site, and we will help you get to your error logs.

    Thread Starter farmercathy

    (@farmercathy)

    7 years, 2 months ago

    do not post

    • This reply was modified 7 years, 2 months ago by farmercathy.
    Thread Starter farmercathy

    (@farmercathy)

    7 years, 2 months ago

    all changed

    • This reply was modified 7 years, 2 months ago by farmercathy.
    gnoric

    (@gnoric)

    7 years, 2 months ago

    It is, and you should now definitely change it. I meant by sharing your site, sharing your url. Please never trust anyone on the net with these informations!

    I recommend deleting the whole thread and reopening a new one, and changing your passwords. I’m sorry if I caused any inconvenience. If you want to contact me directly [ Redacted, do not do that again. ]

    • This reply was modified 7 years, 2 months ago by Jan Dembowski.
    Thread Starter farmercathy

    (@farmercathy)

    7 years, 2 months ago

    how do I delete the whole thread?

    Thread Starter farmercathy

    (@farmercathy)

    7 years, 2 months ago

    your instructions were unclear, very misleading to a novice.

    Thread Starter farmercathy

    (@farmercathy)

    7 years, 2 months ago

    error log:

    /home3/yayforev/public_html/thatsaplentyfarm/error_log:
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘attribute_name’ for query ALTER TABLE wp_woocommerce_attribute_taxonomies ADD KEY attribute_name (attribute_name(191)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘download_order_key_product’ for query ALTER TABLE wp_woocommerce_downloadable_product_permissions ADD KEY download_order_key_product (product_id,order_id,order_key(191),download_id) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘meta_key’ for query ALTER TABLE wp_woocommerce_order_itemmeta ADD KEY meta_key (meta_key(191)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘tax_rate_country’ for query ALTER TABLE wp_woocommerce_tax_rates ADD KEY tax_rate_country (tax_rate_country(191)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘tax_rate_state’ for query ALTER TABLE wp_woocommerce_tax_rates ADD KEY tax_rate_state (tax_rate_state(191)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘tax_rate_class’ for query ALTER TABLE wp_woocommerce_tax_rates ADD KEY tax_rate_class (tax_rate_class(191)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [28-Jan-2017 15:40:17 UTC] WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE wp_woocommerce_tax_rate_locations ADD KEY location_type_code (location_type(40),location_code(90)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta

    Moderator t-p

    (@t-p)

    7 years, 2 months ago

    If you are using woocommerce, I recommend asking at https://wordpress.org/support/plugin/woocommerce so the plugin’s developers and support community can help you with this.

Viewing 8 replies - 1 through 8 (of 8 total)
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