Support » Plugin: BitPay Checkout for WooCommerce » Problems with woocommerce white sfreen

  • Resolved zaka888

    (@zaka888)


    I am reaching out to express my concern regarding an issue I’ve encountered with the BitPay plugin on my WooCommerce website.

    Upon trying to configure the plugin, I faced an unexpected problem. When I navigate to the ‘Settings’ in WooCommerce and click on ‘Finish Setup’ under the ‘Payments’ tab, a white screen appears, and I am unable to proceed further. I’ve checked my system, and I’m currently running PHP 8.0.30.

    I understand that BitPay requires a substantial amount of verified documents to fully enable its services, and it’s crucial for me to ensure that the plugin functions 100% before I proceed to submit any sensitive information related to my company under my Bitpay account. Otherwhise it would be a waste of time.

    Your prompt assistance in this matter will be highly appreciated.

    Could you please provide guidance or any necessary steps to resolve this issue? If you need additional information or access to the system, please let me know, and I will be happy to cooperate.

    Thank you for your immediate attention to this matter. I look forward to hearing from you soon.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter zaka888

    (@zaka888)

    Seems like its working now. Maybe it needed some time for the PHP update. But how do i change the payment icon at the checkout? I think its too dominating

    Plugin Author BitPay

    (@bitpay)

    Hi @zaka888 – could you share a bit more information? We have a few guidelines regarding the payment icons that can be read on https://developer.bitpay.com/docs/checkout-page.

    If you have any other questions please don’t hesitate to let us know, and any other information or screenshots you can provide would be greatly appreciated.

    Thread Starter zaka888

    (@zaka888)

    Im talking about the page where the customer selects his payment option on checkout. Where can I change the Bitpay icon?

    • This reply was modified 3 months, 3 weeks ago by zaka888.
    Plugin Author BitPay

    (@bitpay)

    Hello,

    We have guidelines for how the payment mark should be used in the link that was provided in our previous post (https://developer.bitpay.com/docs/checkout-page).

    A screenshot would be very helpful, however without that available I believe you’re referencing the payment mark that is used, which is https://bitpay.com/cdn/merchant-resources/pay-with-bitpay-card-group.svg, which is the intended image.

    NOTE: I do see that on the plugin page in the WP marketplace that the third screenshot shows an option to change the button, but it appears that this may be a cached file on the WP marketplace CDN and is not showing the latest screenshots as this option was removed for branding purposes.

    If you are having a specific issue or the plugin is not working as intended, please provide as much information as possible. Examples include:

    • Your operating system
    • PHP version (I understand you’re on version 8.0.30)
    • WordPress version
    • WooCommerce version
    • All other plugins and their versions

    If the primary issue is that you are not happy with the default logo, you should be able to override the bitpay_logo CSS class, but I cannot guarantee that an image you choose would be in-line with brand usage guidelines.

    Finally, the plugin is open source, so if you’d like to contribute to the codebase, we welcome you to submit a pull request our GitHub repository.

    Thread Starter zaka888

    (@zaka888)

    Hello,

    Thank you for your prompt replies and for clarifying the situation regarding the payment icon. I’ve understood now that the option to change the logo has been removed for branding purposes.

    However, I have a specific logo in mind that I would like to use for the payment selector. It aligns well with my site’s aesthetics, and I believe it would provide a consistent experience for my customers. You can find the icon (right side small icon) I want to use, here: https://files.readme.io/09b5342-pay-mark-example-3.438b9bbc.svg.

    I want to ensure that I’m compliant with all rules and regulations but still achieve the visual effect I’m looking for.

    Looking forward to hearing from you soon.

    Best regards

    • This reply was modified 3 months, 3 weeks ago by zaka888.
    • This reply was modified 3 months, 3 weeks ago by zaka888.
    Plugin Author BitPay

    (@bitpay)

    Got it, thank you so much for the clarification – I’m checking on this for you and will report back.

    Plugin Author BitPay

    (@bitpay)

    Alrighty @zaka888 , I’ve talked to my teammates that handle this part of onboarding and they said that while we prefer the version that the plugin currently comes with, you can use other marks from the guidelines.

    I believe this will give you two paths forward:

    Near-Term

    You could modify the plugin directly. This is not recommended and changes would be wiped on a plugin upgrade but that’s up to you and your development workflow.

    Long-Term

    We are putting a story on our backlog for review and will link it to a GitHub issue. This story will add a dropdown to the configuration to allow you to choose from the various buttons.

    Thanks again for reaching out, this is a real-world feature that we’ll add to the plugin!

    Thread Starter zaka888

    (@zaka888)

    Thanks @bitpay . Will look forward to this feature in the next update!

    Plugin Author BitPay

    (@bitpay)

    Hi there @zaka888 we just wanted to give you a quick heads up that we’re working on releasing version 5.1.0, and in parallel are working on 5.2.0 that will have this button selection feature.

    Thread Starter zaka888

    (@zaka888)

    @bitpay Hello. Thanks for the update. Unfortunately I haven’t got accepted as a merchant by BitPay. They havent responded to my email of me asking what the reason is for the rejection. Maybe you can help me out?

    Plugin Author BitPay

    (@bitpay)

    @zaka888 since account is a sensitive issue that can’t be resolved on the forums, it would be great if you could reach out through https://bitpay.com/request-help/wizard and we can get you some clarification regarding acceptance. There’s a chatbot to get started and will help direct you to someone in support if you can’t find what you’re looking for.

    Plugin Author BitPay

    (@bitpay)

    Hi @zaka888 ! I hope you found what you needed by reaching out to BitPay support regarding your BitPay account, but I wanted to let you know that the new version of the plugin has been released (5.3.0), which has the option to select your button.

Viewing 12 replies - 1 through 12 (of 12 total)
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