Problems with Update

  • jannybeanca

    (@jannybeanca)


    7 years, 10 months ago

    I updated this on a few of my client’s websites and they were all at 2.2.1 before. No matter how I updated (from the backend, full ftp upload, DELETE old plugin and upload, etc) there was some issue with the updated version.

    Issue #1 – Still not resolved as of today: Disappearing sliders. I get a blank white box when I update from the backend. I can see the slides listed in the admin area but I don’t see anything on the website. I am using the template tag and not the shortcode. It is the updated template tag. If I delete it, I see the “can’t find Slider# error” so I know I am using the correct template tag but only blank.

    Issue#2 – With one client who got a full delete and install. I could see the slider perfectly if I was logged into the site. If I viewed it when logged out, the images would stack in the background behind the content of the site.

    For now I have downgraded all my sites back to 2.2.1 and it is working perfectly.

    https://wordpress.org/plugins/easing-slider/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MatthewRuddy

    (@matthewruddy)

    7 years, 10 months ago

    Hi @jannybeanca, thanks for getting in touch. In relation to the issues;

    1) Can you quote the template tag used for clarification, and can you link me to an example of this issue on the frontend?

    2) Any issues related to the slider working when logged in but not logged out would suggest caching problems. Are you using any caching plugins and/or can you reset the site cache? The plugin has no code to change output based on authentication status, so if you’re seeing discrepancies this would be my first insight.

    voala

    (@voala)

    7 years, 10 months ago

    same here. After update all slides are gone. I see width 0 and height 0 over inline css of wrapper. I checked and the dimensions are correct in the admin. Its the same for logged in or visitors.

    Plugin Author MatthewRuddy

    (@matthewruddy)

    7 years, 10 months ago

    Hi @voala, that sounds like an unrelated issue. Can you start a separate topic? Otherwise, contact me via the support form here and pass on a link to the slider on your site. Happy to help there 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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