Title: Problems with unsubscribes
Last modified: August 31, 2016

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# Problems with unsubscribes

 *  [lohawk79](https://wordpress.org/support/users/lohawk79/)
 * (@lohawk79)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/problems-with-unsubscribes/)
 * We’ve been having problems with unsubs from our newsletters. Does the ‘allow 
   user to sign up to this list’ option need to be selected in order to allow list
   recipients to unsubscribe?
 * When I select this option, the unsubscribe from list option is now available.
   However, it makes the list “public” rather than “private”. What does that mean
   exactly? I want to be sure subscriber contact information (name and email address)
   isn’t publicly available.
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/problems-with-unsubscribes/#post-6947519)
 * **Does the ‘allow user to sign up to this list’ option need to be selected in
   order to allow list recipients to unsubscribe?**
    No users should be able to 
   unsubscribe from any list
 * **However, it makes the list “public” rather than “private”. What does that mean
   exactly?**
    This means the list shows in Widgets and from controls as an option
   for people to subscribe to. It in no way shows your contacts info publicly.
 * If you are having issues with unsubscribe to a list. Can you provide me how you
   have them setup and i will test it on our servers.
 * Best,
    Josh

Viewing 1 replies (of 1 total)

The topic ‘Problems with unsubscribes’ is closed to new replies.

 * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185)
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 * 1 reply
 * 2 participants
 * Last reply from: [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/problems-with-unsubscribes/#post-6947519)
 * Status: not resolved