Problems with Transparent Header on product pages

actionralf
(@actionralf)

11 months, 1 week ago

Hello, I’m having trouble with Astra pro showing my transparent header over my product pages, even though I’ve selected the option for it not to show on there, The header interferes with all my product listings can anyone help with this?

Thanks!

ActionRalf

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter actionralf
(@actionralf)

11 months, 1 week ago

@brainstormteam
BSF – Herman Asrori
(@bsfherman)

11 months ago
Hi @actionralf,

The Transparent Header is available on the Astra theme, so I don’t think it’s related to the Astra Pro plugin.

Please share with us the URL of the page you are having an issue with.

Kind regards,
Herman 🙂

P.S. We recommend reaching out to us through our Support Portal for faster help and resolution as mentioned here.
- This reply was modified 11 months ago by BSF - Herman Asrori.
Thread Starter actionralf
(@actionralf)

11 months ago

HI Herman, thanks for getting back to me. I cant share the URL as I have a comming soon app running while I get the site built. I’ve included some screen shots below of what I mean though.

In image 1 you can see the transparent header is still showing over the main shop page, and not showing right.
image 1

Image 2 shows what I think it should be like?
Image 2

Image 3 shows what the transparent header looks like on a normal, non shop page.
Image 3

Thanks!!

BSF – Herman Asrori
(@bsfherman)

10 months, 3 weeks ago

Hi @actionralf,

Did you enable the Transparent Header from the Customizer?

Please enable the Disable on 404, Search & Archives? and it will disable the Transparent Header on the Shop page.

I hope it will help.

Kind regards,
Herman 🙂

Thread Starter actionralf
(@actionralf)

10 months, 3 weeks ago

Hi @bsfherman
Yep I have all that already ticked and still doesn’t work.

Thread Starter actionralf
(@actionralf)

10 months, 3 weeks ago

@bsfherman It’s pretty annoying as I paid good money for this, Money I dont really have at the moment.

Here’s a pic of whats going on with all the settings ticked.
BSF – Sweta Kumari
(@swetakumari)

10 months, 1 week ago
Hello @actionralf ,

Sorry for the inconvenience caused to you.

It is hard to understand the issue without looking into it. Can you please open a ticket with us from here so that we can debug the exact cause?

Looking forward to hearing from you.

Regards,
Sweta
- This reply was modified 10 months, 1 week ago by BSF - Sweta Kumari.

Viewing 7 replies - 1 through 7 (of 7 total)

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