Support » Plugin: Elementor Website Builder » Problems with translation since last update

  • Resolved jidwictut9

    (@jidwictut9)


    Since the last update, my set language is no longer displayed correctly in Elementor. Nothing has been changed in the language settings in WordPress.
    Some texts are in German others that were previously in German are now suddenly in English.
    Examples:
    Exit to Dashboard
    before: Elementor verlassen
    now: no translation

    Update
    before: Speichern
    now:no translation
    and so on…….

    With kind regards

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi,

    Thank you for contacting us. I hope you and your family are staying safe.

    Please check translation file updates in Dashboard>Updates – https://prnt.sc/xp7qyg and update if there are any pending updates to see if it helps.

    If there are no update available, please try clicking on ‘check again’.

    Let me know how it goes.

    Best Regards,

    Gil

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    all translations are up to date. The translation files have not changed since the update (I think they are from December). Only the elementor/wordpress version has changed since then.
    It’s just strange that suddenly not everything is translated. Before the update everything worked.

    Hi,

    Thanks for the input, and my apology for the inconvenience this is causing.

    The next step would be to remove the Elementor core installation, and then install it again and ensuring again that the translations are up-to-date.

    In other similar instances, this has shown to fix this issue.

    Let us know if this helped.

    Regards,

    Gil

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    how should this work? Uninstall Elementor under Plugins and then reinstall?
    Won’t all my settings, templates and styles be gone/destroyed then?

    Regards

    Thread Starter jidwictut9

    (@jidwictut9)

    Also re-downloading and transfering only the core folder did nothing.
    I did a rollback to version 3.0.9 on my test site and everything works fine there.

    saidaboukhadra

    (@saidaboukhadra)

    Hello,

    Please the first backup your website then make these changes.
    So you can ensure that nothing is missed.

    Regards,
    Said

    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,

    unfortunately my question was not answered whether I can uninstall Elementor without losses and then reinstall it.
    My site is based on Elementor. If I uninstall Elementor and then reinstall it I need to be sure that everything still works.
    It is strange that with an old version everything works fine!

    Regards

    @ jidwictut9

    This is how I solved the problem. I deleted the language file from Free and Pro via FTP. Then reinstalled both and it was fine. Do not uninstall Elementor. Just reinstall and you’re done. Also all .json files like this:
    elementor-de_DE_formal-e16f2427ce816c4dc38ad0b36edc3ef2.json

    • This reply was modified 6 months, 2 weeks ago by cadiz.
    • This reply was modified 6 months, 2 weeks ago by cadiz.
    Thread Starter jidwictut9

    (@jidwictut9)

    Hello,
    I have deleted via FTP all language files .mo, .po and .json and then reinstalled…….everything works again. Thanks for the tip.

    @ eule1

    See above. I have described the solution.

    Reinstall Elementor Free/Pro, the language files will be installed automatically. But you don’t need to delete Elementor first. Just install over it. Done.

    • This reply was modified 5 months, 2 weeks ago by cadiz.
Viewing 10 replies - 1 through 10 (of 10 total)
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